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Shark Vacuum Customer FAQ

Top Answers & How-to Guides

What is Shark Vacuum's Phone Number?

The question we are asked most often is about how to talk to Shark Vacuum customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Is there a way to adjust the height of the brush roll on my Shark Vacuum?

Shark Vacuums typically do not have a manually adjustable brush roll height like some other vacuum brands. However, many models are It is essential for users to consult their specific model's user manual for guidance on its features and how to switch between different cleaning modes. The manual often provides information on the appropriate setting for various surfaces. If additional information is needed, visiting the Shark website could provide further insight or specific product details....
Ask any question you have about Shark Vacuum customer service, get an answer now.

Recent Shark Vacuum Customer Questions

My shark is disconnected. How to reconnect?

To reconnect your Shark vacuum, first ensure it is charged or plugged in. For cordless models, press the power button to turn it on. If you are having issues with a Wi-Fi enabled model, check your app to ensure the vacuum is in pairing mode. Refer to your specific model's manual for detailed instructions on reconnecting.
Asked Apr 29, 2025 2:55 PM

How do I find the serial number. I looked on the bottom and there are some numbers but I don’t know witch is right

The serial number for your Shark vacuum is typically located on the bottom or back of the unit. Look for a label that lists “Serial Number” or “S/N.” The serial number usually consists of letters and numbers and is often 10-12 characters long. If you're unsure, refer to the user manual which can provide specific instructions on locating the serial number for your particular model.
Asked Jan 18, 2025 10:19 PM

How do I register a new vacuum?

To register your new Shark vacuum, visit the Shark registration page and fill out the required information, including your vacuum's model number and your purchase details. This process helps ensure your warranty coverage and allows you to receive important updates.
Asked Dec 8, 2024 9:51 PM

Hi. I have a shark vacuum and the dirt canister latches on the side will not stay latched. What can be done about that?

If the dirt canister latches on your Shark vacuum are not staying latched, it may be due to a buildup of dirt or debris, a malfunctioning latch, or potential wear and tear. First, ensure the latches are clean and free from obstructions. Check for any visible damage or misalignment. If the issue persists, consider replacing the latches or the entire canister if it's damaged. Always refer to your vacuum's user manual for specific troubleshooting steps or replacement parts.
Asked Oct 21, 2024 7:57 PM

Need repairs to shark Stratos cordless vacuum cleaner

For repairs to your Shark Stratos cordless vacuum cleaner, please check the warranty and service options available for your product. You can find instructions for troubleshooting and maintenance in the user manual. If further assistance is needed, there is a link to the most up-to-date contact information right here on this page.
Asked Aug 14, 2024 11:40 AM

Help me with my Shark Vacuum customer service issue

Registration and Warranty

How Do I Register My Shark Vacuum?

To register your Shark vacuum, you'll need the model number and serial number. You can find this information on the label located on...

What is the warranty period for Shark Vacuums?

Shark Vacuums typically come with a warranty period of five years from the date of purchase. This warranty covers defects in workmanship...

Maintenance and Safety

How Do I Get a Replacement Part for My Shark Vacuum?

Getting your Shark parts replaced is easy and can be done right from their website. You will need to know the model number of the product...

Are there any safety precautions I should take when using my Shark Vacuum?

When using a Shark Vacuum, it is important to follow certain safety precautions to ensure both the user and the vacuum are protected. It is advisable to keep the vacuum away from water and wet areas to prevent electrical hazards. Users should ensure that the vacuum cleaner is unplugged when not in use or when performing maintenance such as cleaning filters or emptying dust cups. During operation, it is important to supervise children and pets to avoid accidents. Users should also be cautious not to vacuum any items that could damage the vacuum or cause injury, such as large debris, liquids, or any flammable materials. Regularly checking the vacuum for damages and ensuring filters and brushes are clean will help maintain optimal performance and safety. For more specific safety guidelines, visiting the Shark website may be helpful....

How often should I replace the filters in my Shark Vacuum?

The frequency with which filters in a Shark Vacuum should be replaced typically depends on the specific model and usage. Generally,...

Can I use my Shark Vacuum with an extension cord?

Using an extension cord with a Shark Vacuum is generally not recommended. Shark Vacuums are designed to operate optimally when plugged...

Usage and Features

Are Shark Vacuums suitable for use on both carpets and hard floors?

Shark Vacuums are designed to be versatile and effective on both carpets and hard floors, making them a popular choice for many households....

What is the suction power of Shark Vacuums?

The suction power of Shark Vacuums varies depending on the specific model and type of vacuum cleaner. Generally, Shark Vacuums are...

Can I use my Shark Vacuum without the brush roll?

Using a Shark Vacuum without the brush roll is generally not recommended. The brush roll is specifically designed to agitate carpets...

Do Shark Vacuums come with attachments for cleaning stairs and upholstery?

Yes, Shark Vacuums come equipped with attachments specifically designed for cleaning stairs and upholstery. These attachments are included...

Can I use my Shark Vacuum to clean pet hair?

Shark Vacuums are specifically designed to tackle various cleaning challenges, including the removal of pet hair. Many Shark models...

Is there a way to adjust the height of the brush roll on my Shark Vacuum?

Shark Vacuums typically do not have a manually adjustable brush roll height like some other vacuum brands. However, many models are It is essential for users to consult their specific model's user manual for guidance on its features and how to switch between different cleaning modes. The manual often provides information on the appropriate setting for various surfaces. If additional information is needed, visiting the Shark website could provide further insight or specific product details....
We look to the Shark Vacuum issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Shark Vacuum issues reported to GetHuman
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