Waze Customer FAQ

If your Waze account is blocked, you may need to review the terms of service to understand the reason for the block. Generally, you can try resetting your password or following any instructions provided in the app regarding account recovery. If those options do not resolve the issue, please refer to the most up-to-date contact information available on this page for further assistance.

Try checking your sound settings first. Go to the Waze app, tap on "Settings," then "Sound & voice." Ensure that "Sound" is set to "Voice directions" and that the volume is turned up. Also, check your device's overall sound settings to ensure it’s not muted. If you’re connected to Bluetooth, make sure the audio isn’t redirected to your car or another device. Restarting the app or your device may also help resolve the issue.

To increase the volume for navigation directions in Waze, go to the app's settings. Tap on "Sound & voice," and from there, you can adjust the volume level for voice directions. You can also choose different voice options, which may have varying volume levels. Make sure your device's media volume is also turned up to ensure you hear the directions properly.

To change your work address in Waze, go to the app and tap on the search icon. From there, select “My Waze” and then tap on “Edit Places.” You can update your work address by tapping on the current address and entering the new one. Make sure to save the changes after updating your information.

To increase the volume for directions on Waze, go to the app's settings by tapping on the magnifying glass icon to open the search bar, then select "Settings." From there, navigate to "Voice & sound." You can adjust the volume level or select "Play sound through" to ensure it plays through your phone’s speakers. Additionally, check your device's overall volume settings to ensure they are set appropriately.