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StubHub Customer FAQ

Top Answers & How-to Guides

What is StubHub's Phone Number?

The question we are asked most often is about how to talk to StubHub customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I purchase tickets on StubHub without creating an account?

StubHub typically requires users to create an account in order to purchase tickets. This is because an account is necessary for managing...

How do I list my tickets for sale on StubHub?

Listing tickets for sale on StubHub is a straightforward process that allows individuals to sell tickets they no longer need. To begin, Once logged in, you can find the "Sell" button on the homepage, usually located prominently. Clicking this will take you to a page where you can enter details about the event for which you are selling tickets. You will need to input information such as the event name, date, and venue. After entering the event details, you will be prompted to provide the specifics of the tickets you are selling, including the quantity, seating section, and price at which you would like to sell them. Pricing your tickets competitively is essential for a successful sale. It might be helpful to check similar listings on the StubHub marketplace to gauge current market rates. Once all the information is entered and confirmed, you can proceed to list your tickets. After listing the tickets, they will be available for potential buyers to view and purchase. Keep in mind that selling through StubHub may be subject to certain fees and terms, which can be found on their website. It is advisable to familiarize yourself with StubHub’s policies to ensure a smooth selling experience. Additionally, the site may offer further instructions or a help section if more specific guidance is needed as you navigate the process....
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Recent StubHub Customer Questions

I purchased premium general admission and received general admission tickets

If you purchased premium general admission tickets but received standard general admission tickets, it's important to review your order details for any discrepancies. If there's an issue, you can follow the return or resolution processes outlined on this page for assistance.
Asked Apr 23, 2025 6:22 PM

how do i speak to seller services in the united states?

On StubHub, you're not able to directly contact individual sellers due to privacy regulations. Instead, all transactions, communications, and customer services issues are handled by StubHub itself. If you need assistance, you can reach out to StubHub's customer service via their help center online or by phone. They handle all communications between buyers and sellers and will make sure that all your concerns or queries are addressed.
Asked Apr 3, 2024 2:02 AM

I paid $1000 per ticket for the Rolling Stones for May 23, 2024. Why are they now listed for $200

Ticket prices on StubHub can fluctuate because they are set by independent sellers, not StubHub itself. A variety of factors can influence ticket pricing, including supply and demand, the time until the event, and the original cost of the ticket. As the event date approaches, some sellers may lower their prices in order to ensure the tickets are sold. This could be why you're noticing a decrease in price now. Please remember, once a ticket is purchased, the amount paid cannot be adjusted if prices change. It's always a good idea to monitor the market and purchase when you feel comfortable with the price.
Asked Mar 28, 2024 8:34 PM

Where are my tickets? Bestellnr. 594228379

We're sorry, but as an online platform, we don't have access to individual order information or ticket locations. Typically, after purchasing tickets on StubHub, they are delivered electronically and located in your StubHub account under 'My tickets.' If you're having trouble finding them, please sign into your StubHub account and check your ticket status and delivery method in 'My tickets.' If you still can't locate your tickets, or if there continues to be a problem, it's best to directly contact StubHub's customer service for assistance.
Asked Mar 15, 2024 3:07 PM

Traveling for concert and tickets haven’t been sent yet.

We understand that not receiving your tickets can be quite concerning, especially when you're traveling. Delivery deadlines vary, and some tickets may only become available close to the event date. This is usually because the ticket seller might be waiting them from the event or directly from the artist’s management. Rest assured that you should receive your tickets before the event. If not, we highly recommend getting in touch with StubHub's customer service as soon as possible so they can assist in ensuring you receive your tickets in time for your event.
Asked Mar 3, 2024 12:50 PM

Help me with my StubHub customer service issue

Customer Support

How Do I Contact Support from StubHub.com About a Fraudulent Charge?

Several options are available to consumers who have been victims of fraud on StubHub. The fastest and most effective form of support...
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How Do I Get StubHub to Refund a Charge?

If you've recently purchased tickets with StubHub and need to refund the charge, follow the steps outlined here for quick approvals....
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What Do I Do If I'm Missing My StubHub Order?

If you placed an order on Stubhub and need to track it due to it still hasn't come you can easily do that with these helpful tips.
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Fraud and Security

How does StubHub protect buyers from fraudulent tickets?

StubHub employs several measures to protect buyers from fraudulent tickets, ensuring a safe and secure ticket purchasing experience. Additionally, StubHub has a thorough verification process for sellers. This process includes examining ticket listings to confirm that the tickets are legitimate and match the details provided by the seller. Transactions are monitored closely, and any suspicious activities may lead to immediate account review and suspension. Moreover, buyers can choose to view seller ratings and reviews, enabling them to make informed decisions about their purchases based on past buyer experiences. This transparency helps buyers assess the reliability of sellers in the marketplace. To further enhance buyer confidence, StubHub also offers customer support services, which can provide assistance throughout the ticket buying process. For more specific inquiries or detailed information about these protections, buyers may refer to the current web page for relevant contact information and further resources related to their policies....
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What is StubHub's policy on ticket scalping?

StubHub has a clear policy regarding ticket scalping, which aims to create a fair marketplace for buying and selling tickets. Ticket In many jurisdictions, legislators have enacted laws to regulate or prohibit ticket scalping. As a result, StubHub emphasizes the importance of compliance with these laws to ensure that all sellers within its marketplace operate within legal limits. Sellers on StubHub have the ability to set their own prices for tickets, which can vary based on demand, event popularity, and availability. That said, StubHub also has measures in place to prevent fraudulent listings and protect buyers from scams. Additionally, StubHub encourages fair pricing practices and transparency in ticket sales. If a seller's pricing practices are found to be exploitative or in violation of applicable laws, StubHub reserves the right to take action, which could include the removal of listings or account suspension. For any specific queries related to ticket pricing or particular events, it is advisable to refer to the information available on the StubHub website. This site often provides guidance on pricing policies, legal regulations, and best practices for sellers....
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Ticket Information

Can I change the name on my StubHub tickets?

Changing the name on tickets purchased through StubHub is generally not permitted. StubHub serves as a marketplace where users can If you need to transfer tickets to another individual, the best approach is to check the specific ticket listing for any available options for transfer, as some sellers may allow ticket transfers on a case-by-case basis. Additionally, it is advisable to review the policies outlined on the StubHub website for any updates or specific procedures regarding ticket transfers or name changes. You may find relevant assistance and information in the help section of the StubHub website....
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Are StubHub tickets guaranteed?

StubHub takes great measures to ensure that tickets purchased through their marketplace are reliable and legitimate. When customers It is important for buyers to carefully read the details of the FanProtect Guarantee on the StubHub website, as certain conditions and exclusions may apply. Additionally, to better understand their rights and any potential issues that could arise, customers should familiarize themselves with the specific terms of their purchase. For any specific questions regarding ticket guarantees or issues, individuals may want to refer to the appropriate sections of the StubHub website for the most accurate and up-to-date information....
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Refunds and Cancellations

What is StubHub's refund policy for cancelled events?

StubHub's refund policy for canceled events is designed to provide assurance to buyers. If an event is canceled and not rescheduled, In instances where an event is postponed, StubHub generally allows buyers the option to retain their tickets for the new date or to request a refund, depending on individual circumstances. If a buyer chooses to request a refund for a postponed event, they should act within the designated time frame provided by StubHub to ensure eligibility. It is advisable for buyers to keep an eye on their email or check the StubHub website for any updates regarding event cancellations or postponements, as this information is often communicated directly through those channels. For the most accurate and current information regarding StubHub's policies, including any potential changes or specific conditions, it is recommended to refer to the current web page or the help section on the StubHub site. This will help provide clarity on any specific scenarios that may arise....
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What happens if I can't attend an event I've purchased tickets for on StubHub?

If a customer is unable to attend an event for which they have purchased tickets on StubHub, they have several options available to Additionally, StubHub has a FanProtect Guarantee that provides reassurance to customers regarding their purchases. This guarantee may cover certain aspects of ticket listings, including those that are sold by other users. However, customers should review the specific details and terms associated with the FanProtect Guarantee to understand how it applies to their individual circumstances. Should customers decide to resell their tickets, they need to be mindful of the event's date and the time available for selling. The demand for specific events can vary significantly, and selling tickets closer to the event date might present challenges. For the most accurate and up-to-date information regarding ticket resale and other policies related to inability to attend an event, customers are encouraged to refer to the information provided on the current StubHub website....
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Ticket Purchases

Can I purchase tickets on StubHub without creating an account?

StubHub typically requires users to create an account in order to purchase tickets. This is because an account is necessary for managing...
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What payment methods are accepted on StubHub?

StubHub accepts a variety of payment methods to provide flexibility for its users. Typically, major credit cards such as Visa, MasterCard,...
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Selling Tickets

How do I sell tickets on StubHub?

Selling tickets on StubHub is a straightforward process, designed to help you easily reach potential buyers. To begin, you first need The next step is to find the event for which you have tickets. You can use the search feature on the StubHub website to locate the event quickly. Once you have found the correct event, you will need to click on the option to sell tickets. This will prompt you to provide some details about your tickets, including the section, row, and seat numbers, as well as any specific features such as whether the tickets are electronic or physical copies. After entering this information, you will be asked to set a price for your tickets. It is often a good idea to research similar listings to determine a competitive price. Once you finalize the details, you will need to agree to StubHub's terms and conditions before officially listing your tickets for sale. After the listing is live, interested buyers can view and purchase your tickets. StubHub will handle the transaction, including payment processing and notifying you when your tickets sell. It is important to note that you should keep an eye on your account for any updates regarding your sales, and you can check the current web page for any specific fees associated with selling tickets or further details on the selling process....
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How do I list my tickets for sale on StubHub?

Listing tickets for sale on StubHub is a straightforward process that allows individuals to sell tickets they no longer need. To begin, Once logged in, you can find the "Sell" button on the homepage, usually located prominently. Clicking this will take you to a page where you can enter details about the event for which you are selling tickets. You will need to input information such as the event name, date, and venue. After entering the event details, you will be prompted to provide the specifics of the tickets you are selling, including the quantity, seating section, and price at which you would like to sell them. Pricing your tickets competitively is essential for a successful sale. It might be helpful to check similar listings on the StubHub marketplace to gauge current market rates. Once all the information is entered and confirmed, you can proceed to list your tickets. After listing the tickets, they will be available for potential buyers to view and purchase. Keep in mind that selling through StubHub may be subject to certain fees and terms, which can be found on their website. It is advisable to familiarize yourself with StubHub’s policies to ensure a smooth selling experience. Additionally, the site may offer further instructions or a help section if more specific guidance is needed as you navigate the process....
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StubHub issues reported to GetHuman
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