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Philips Norelco Customer FAQ

Top Answers & How-to Guides

What is Philips Norelco's Phone Number?

The question we are asked most often is about how to talk to Philips Norelco customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What accessories are available for Philips Norelco products?

Philips Norelco offers a variety of accessories designed to enhance the functionality and performance of their grooming products. Some Additionally, there are specially designed trimmer attachments for various models that allow for different grooming styles, including beard and hair trimming. For those who frequently travel, protective cases can also be an excellent accessory to ensure that shavers remain safe and functional on the go. Users seeking information on specific accessories compatible with their models may benefit from visiting the Philips Norelco website, where they can find detailed descriptions and recommendations tailored to individual products. This resource can provide insight into currently available accessories and their compatibility with various Norelco devices....
Ask any question you have about Philips Norelco customer service, get an answer now.

Recent Philips Norelco Customer Questions

How do I replace the blades in a 2400?

To replace the blades in your Philips Norelco 2400 shaver, first ensure the shaver is turned off and unplugged. Open the shaving head by pressing the release buttons on the sides. Remove the old blades and place the new blades in the holder, ensuring they are seated properly. Once in place, close the shaving head until it clicks. Regularly replacing blades helps maintain optimal performance, so refer to the manual for specific instructions on replacement intervals.
Asked May 4, 2025 7:59 PM

My philips one blade is breaking new heads steadily, ive only owned it for 5 months and have really liked the product before. But im going to have to switch back to my previous shaver if this doesnt get taken Care of

We understand your concern regarding the Philips OneBlade and the issue with the heads. It’s important to ensure you’re using the product correctly and maintaining it as per the guidelines. If you believe the product is defective, please check the warranty information as it may cover your situation. There’s a link to the most up-to-date contact information right here on this page for any specific concerns or support you may need.
Asked May 4, 2025 6:25 AM

How can I release the blades from my razor

To release the blades from your Philips Norelco razor, locate the release button or mechanism, typically found on the top or side of the head. Press or slide this button to detach the blade assembly from the handle. Once released, you can clean or replace the blades as needed. Always refer to the user manual for specific instructions pertaining to your razor model.
Asked Dec 21, 2024 6:45 PM

My husband uses an old norelco and has no serial number but I can email a picture. I think it needs new blades. He has dementia and can’t remember blade number or how to replace.

We're really sorry to hear about your husband's situation. Changing the blades on a Philips Norelco shaver is usually simple and straightforward. The procedure includes removing the blade unit, replacing it with a new one, and then reassembling the shaver. Some models have a release button that you can push to remove the shaving unit. You can then replace it with a new one. However, without a specific model number, it's difficult to guide you on the exact blades needed and the method for replacement. Typically, the model number is situated on the back or bottom of the shaver. It would be better if you could try and find this information for specific guidance.
Asked Jun 8, 2024 1:40 PM

Can’t find serial number on old norelco to replace blades.

The serial number of a Philips Norelco device is usually located on the back or bottom of the unit. It could be engraved or in a printed box and typically starts with numbers followed by letters (eg. 08/16/491). If you can't locate the serial number, check the packaging, if you've kept it, as it may also be printed there. However, for blade replacement, you usually don't need the serial number. You need to know the model number of your shaver as replacement blades are model specific. Look for the model number (also located on the back or the bottom of the shaver) and use this to find the correct replacement blades.
Asked Jun 8, 2024 1:36 PM

Help me with my Philips Norelco customer service issue

Warranty and Guarantees

What is the warranty period for Philips Norelco products?

Philips Norelco products typically come with a standard warranty period of two years from the date of purchase. This warranty generally...

Do Philips Norelco products come with a money-back guarantee?

Philips Norelco typically offers a satisfaction guarantee for their products, which may include a money-back guarantee or a return...

Battery and Charging

How long does the battery of a Philips Norelco electric shaver last on a single charge?

The battery life of a Philips Norelco electric shaver can vary depending on the specific model and its features. Generally, most Philips Additionally, many models come equipped with a quick-charge feature, allowing for a brief charging period that delivers enough power for one or two shaves if you are in a hurry. It is essential to consult the user manual for the specific model you own, as it will provide detailed information on operating time and charging practices. For the most accurate details, it may be beneficial to visit the current Philips Norelco website, where you can find the specifications related to specific shaver models and their battery performance....

Can I use my Philips Norelco shaver while it's charging?

Philips Norelco shavers are designed with convenience in mind. It is important to note that many models allow for the use of the shaver...

Usage and Maintenance

Can I use my Philips Norelco shaver in the shower?

Many Philips Norelco shavers are designed to be waterproof and safe to use in the shower. However, it is essential to check the specific If your shaver is not specifically designed for wet use, it is recommended to use it only on dry skin to prevent potential damage. Please consider reviewing the user manual that came with your specific Philips Norelco shaver, as it will provide detailed instructions about its usage and care. If you would like additional information or have specific inquiries about your model, referring to the official Philips Norelco website may be beneficial, as it often contains helpful details and user support resources....

How often should I replace the shaving heads of my Philips Norelco shaver?

Philips Norelco recommends replacing the shaving heads approximately every twelve months for optimal performance. This timeframe can...

Can I use shaving cream or gel with my Philips Norelco shaver?

Philips Norelco shavers are generally designed for dry shaving, which means they work best without the use of shaving cream or gel....

How should I clean my Philips Norelco shaver?

Keeping a Philips Norelco shaver clean is essential for maintaining its performance and ensuring a comfortable shaving experience. For models equipped with a cleaning station, following the manufacturer's instructions regarding the cleaning solution and method is important. Some Philips Norelco shavers offer a wet and dry cleaning option, allowing them to be rinsed under tap water. After cleaning, make sure to dry the components thoroughly before reassembling the shaver. Regular maintenance not only prolongs the life of the shaver but also ensures that it operates at its best. For specific cleaning instructions tailored to your model, visiting the current product page on the Philips Norelco website may provide additional insights....

Troubleshooting

Are the blades of Philips Norelco shavers replaceable?

Yes, the blades of Philips Norelco shavers are indeed replaceable. Most models are designed with replaceable shaving heads or blades,...

How can I troubleshoot issues with my Philips Norelco shaver?

Troubleshooting issues with a Philips Norelco shaver can involve several steps to identify and resolve common problems. First, ensure Next, inspect the blades. They should be clean and free of debris. If the blades are dull or damaged, it may be time to replace them. Cleaning the shaver after each use is essential to maintain optimal performance. Make sure to follow the manufacturer’s guidelines for cleaning, which typically involves rinsing the shaving head under water or using a cleaning brush. If the shaver is producing an unusual noise or vibration, ensure all parts are securely attached. Regular maintenance, including lubricating the blades if recommended, can also improve performance. For any persistent issues that cannot be resolved, visiting the official Philips Norelco website can provide additional resources and specific troubleshooting tips, including checking user manuals and support FAQs....

Shaving Performance

Do Philips Norelco shavers work with all hair types?

Philips Norelco shavers are designed to accommodate a variety of hair types, including coarse, fine, thick, and thin hair. The shavers However, individual experiences may vary based on personal preferences and specific hair characteristics. Some users with particularly coarse or curly hair may find that they need to take extra care or use specific techniques for an optimal experience. For the best results, it is beneficial to follow the manufacturer's guidelines on usage and maintenance. Users may also want to consider trying out different settings or methods provided by the shaver to see what works best for them. For more detailed information about specific models, users can always look on the official Philips Norelco website to find guidance that is relevant to their needs....

Are Philips Norelco shavers suitable for sensitive skin?

Philips Norelco shavers are designed with various features that can make them suitable for individuals with sensitive skin. Many models Additionally, several Philips Norelco shavers offer options for both wet and dry shaving, allowing users to choose a method that is most comfortable for them. Wet shaving, in particular, can provide an added layer of protection and hydration, making it a popular choice for those with sensitive skin. It can be beneficial to look for specific features, such as hypoallergenic blades or integrated skin guards, when selecting a shaver if sensitivity is a concern. For more detailed information about particular models and their suitability for sensitive skin, it is advisable to refer to the product specifications available on the official Philips Norelco website....

Is it possible to trim facial hair with a Philips Norelco electric shaver?

Yes, it is indeed possible to trim facial hair with a Philips Norelco electric shaver. Many models are designed to provide versatility, It is advisable to consult the specific instructions for the model being used to ensure the best results and to determine whether it includes the necessary attachments for trimming. For further details on various models and their features, interested users may visit the official Philips Norelco website....

Accessories and Compatibility

Are Philips Norelco shavers dual voltage for international travel?

Philips Norelco shavers are designed with various features, which may include dual voltage capabilities, making them suitable for international...

What accessories are available for Philips Norelco products?

Philips Norelco offers a variety of accessories designed to enhance the functionality and performance of their grooming products. Some Additionally, there are specially designed trimmer attachments for various models that allow for different grooming styles, including beard and hair trimming. For those who frequently travel, protective cases can also be an excellent accessory to ensure that shavers remain safe and functional on the go. Users seeking information on specific accessories compatible with their models may benefit from visiting the Philips Norelco website, where they can find detailed descriptions and recommendations tailored to individual products. This resource can provide insight into currently available accessories and their compatibility with various Norelco devices....
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