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Neiman Marcus Customer FAQ

Top Answers & How-to Guides

What is Neiman Marcus's Phone Number?

The question we are asked most often is about how to talk to Neiman Marcus customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you offer alterations or tailoring services?

Neiman Marcus does indeed offer alterations and tailoring services to help customers achieve the perfect fit for their clothing purchases....
Ask any question you have about Neiman Marcus customer service, get an answer now.

Order Tracking and Changes

How can I track my order?

To track an order from Neiman Marcus, customers can visit the official website and navigate to the order tracking section. Typically,...

Can I cancel or change my order after it has been placed?

Neiman Marcus typically allows customers to change or cancel an order after it has been placed, but certain conditions apply. Once...

Store Information

Where are Neiman Marcus stores located?

Neiman Marcus has a presence in several major cities across the United States, known for offering luxury retail experiences. Their...

What are the store hours for Neiman Marcus?

Neiman Marcus store hours can vary by location, so it is essential to check the specific hours for the store nearest to you. Typically,...

Products and Services

What types of products does Neiman Marcus sell?

Neiman Marcus offers a diverse range of luxury products across various categories. The primary focus is on high-end clothing, featuring The retailer also emphasizes luxury home goods, offering upscale furniture, décor, and gourmet food items. Additionally, they feature beauty products, including skincare, makeup, and fragrances from top brand names. Seasonal items, such as holiday gifts and special occasion products, are also prominent throughout the year. For a comprehensive overview of the specific products available, it is advisable to visit the current website, where customers can explore the full range of offerings and the latest collections....

Do you offer personal shopping services?

Neiman Marcus provides personal shopping services to enhance the shopping experience for its customers. These services are tailored This service is available not only in-store but may also be arranged through virtual appointments, making it convenient for those who prefer shopping from home. For specific details regarding personal shopping offerings, including availability and scheduling, it is advisable to check the current web page for information, as services may vary by location....

Do you offer alterations or tailoring services?

Neiman Marcus does indeed offer alterations and tailoring services to help customers achieve the perfect fit for their clothing purchases....

Shipping and Returns

Do you offer international shipping?

Neiman Marcus does offer international shipping options to customers outside of the United States. They provide service to numerous...

What is your return policy?

Neiman Marcus has a straightforward return policy designed to provide customers with a satisfactory shopping experience. Generally, For the most accurate and current details regarding returns, customers are encouraged to refer to the return policy section on the Neiman Marcus website. This will provide comprehensive information along with contact options, should any specific inquiries arise....

Can I return items bought online to a store location?

Yes, items purchased online from Neiman Marcus can typically be returned to a store location, which can make the return process more...

Is there a price matching policy for Neiman Marcus products?

Neiman Marcus does not have a formal price matching policy like some other retailers. However, they do aim to provide exceptional value...

Gift Cards and Rewards

Are gift cards available for purchase?

Neiman Marcus does offer gift cards for purchase, making them a versatile option for gifting. Customers can find these gift cards available...

Do you offer any rewards or loyalty programs?

Neiman Marcus has a well-structured rewards program known as The Neiman Marcus InCircle program. This program allows members to earn The program features different tiers, offering various levels of perks as members reach higher spending thresholds. Additionally, Neiman Marcus often runs special promotions that can enhance the earning of points during certain periods, making it even more rewarding for loyal shoppers. For more specifics on how to enroll or the current opportunities available, it is recommended to visit the Neiman Marcus website, where updated information will be readily accessible....

How do I use my Neiman Marcus gift card?

Using a Neiman Marcus gift card is quite simple and can be done in several ways. First, if you wish to use it in-store, you can present If you prefer to shop online, you can enter the gift card number during the checkout process on neimanmarcus.com. There will be a specific field for gift card information, where you can input the card number and any PIN if required. The balance will then be deducted from your total order amount. Keep in mind that Neiman Marcus gift cards typically have no expiration date, and they are not redeemable for cash unless required by law. To check your gift card balance or for other inquiries, you may want to visit the current web page of Neiman Marcus for more information....

Customer Assistance

What kind of customer service assistance is available?

Neiman Marcus offers a variety of customer service assistance options to help shoppers with their needs. Customers can expect support Customers may find help through the Neiman Marcus website, where they can access FAQs, live chat, or email support. Furthermore, phone assistance can be available for those who prefer speaking with a representative directly. For specific inquiries, it is advisable to look on the current web page for the most accurate and up-to-date contact information and service options. This ensures that customers can receive timely and relevant assistance tailored to their individual needs....

How can I sign up for Neiman Marcus newsletters or alerts?

To sign up for Neiman Marcus newsletters or alerts, one can typically visit the official website at neimanmarcus.com. At the bottom...

Privacy and Events

Are there any exclusive events for Neiman Marcus members?

Neiman Marcus offers a range of exclusive events and experiences for its members, particularly for those enrolled in its loyalty program....

What is Neiman Marcus' privacy policy regarding customer data?

Neiman Marcus places a strong emphasis on protecting customer privacy and maintaining the confidentiality of personal information. The company is committed to securing personal data through various security measures to prevent unauthorized access. Customers have the right to review and update their information, and they can opt-out of marketing communications if they choose to do so. For more detailed insights about their privacy practices, interested individuals can visit the privacy section on the official Neiman Marcus website, which provides comprehensive information about data handling and customer rights....

Help me with my Neiman Marcus customer service issue

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