JTV.comFAQ client

We're sorry to hear about your lost stone. Generally, we recommend getting the stone replaced locally because it can be a more immediate and potentially less costly option. However, please remember it's important to select a trusted jeweler who will be able to match and set a new stone accurately. We do not directly offer stone replacements on JTV.com. Alternatively, if your purchase was recent and falls within our return period, you may consider returning it for a refund or exchange. Please check our return policy for details.

We certainly understand the importance of tracking down previous orders. On JTV.com, you can easily view your order history by logging into your account. After you've signed in, go to the "My Account" section and click on "Order History". This will display all your previous orders, along with details of each, including the items you've purchased. Remember, you must be logged into the account that was used to make the purchase in order to see the orders.