IntuitFAQ client

You can obtain a copy of your W-2 from your employer, your payroll provider, or by requesting it through the IRS if it's a previous year's form.

We're really sorry to hear about the issue you're experiencing. It's important to check if the account was actually cancelled or just labeled "Do not use". If it was never officially cancelled, billing would continue. Although we can't directly intervene, we recommend that you should immediately contact Intuit's Customer Support once again, specifically mentioning the billing issue and your previous attempts. They have the necessary resources and tools to investigate on the matter. Ensure to keep all emails, bills, and other relevant information handy while contacting them.