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HSN.com Customer FAQ

Top Answers & How-to Guides

What is HSN.com's Phone Number?

The question we are asked most often is about how to talk to HSN.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there specific shipping options for large items?

HSN.com offers various shipping options that cater to large items, which are typically categorized as oversized products. When it comes Customers can often find specific shipping methods and details during the checkout process when they add a large item to their cart. The shipping costs associated with these oversized products are usually outlined before finalizing the purchase, allowing customers to make informed decisions. Moreover, delivery times for large items might differ from standard shipping times, and this can be attributed to the additional handling required. HSN aims to present clear information regarding estimated delivery dates, so customers know when to expect their purchases. Additionally, HSN may provide tracking information for large item shipments, which can help customers monitor their order status. For the most accurate and up-to-date details about shipping options for large items, it is advisable to check the information provided directly on the website during the purchasing process. This will ensure that customers have the most relevant details concerning their specific order....
Ask any question you have about HSN.com customer service, get an answer now.

Recent HSN.com Customer Questions

How do I speak with someone in regards to opening my account back up. I have emailed more than a couple of times to ask. How can I make this situation right again.

There is a link to the most up-to-date contact information right here on this page that you are viewing. Please refer to that link to find the best way to communicate regarding your account.
Asked May 31, 2025 11:00 PM

Is free shipping and handling on clearance items. It does not seem to come off at checkout.

Free shipping and handling offers can vary by promotion and do not always apply to clearance items. It’s essential to check the specific terms for each promotion to see if clearance items qualify. If free shipping isn't showing at checkout, it may not be eligible for that particular item.
Asked May 17, 2025 3:04 PM

Where do i find the free bundle for the hp that I just purchased?

After purchasing a HP product from HSN.com, any free or bonus items included in your purchase should automatically be included in your order. If the bundle is a software or service, you will often receive an email separately with instructions for how to redeem the bundle. These instructions could include an activation code or a link to a website where you can claim your bonus items. If you've received your order and the bundle was not included or you have not received an email, it would be a good idea to check your spam folder. If you still can't find it, we recommend reaching out to HSN's customer service for further assistance.
Asked Mar 6, 2024 5:40 PM

What is email address for hsn complaints

I'm sorry, but it's against our policy to share specific email addresses. HSN encourages you to voice your concerns or complaints through their Customer Service department. You can chat with them live on the HSN website or call them directly. They aim to resolve any problems quickly and efficiently. Please note, HSN values your feedback and strives to provide the best service possible.
Asked Mar 4, 2024 2:47 PM

Help me with my HSN.com customer service issue

Payment and Discounts

What payment methods are accepted on HSN.com?

HSN.com accepts a variety of payment methods to ensure a convenient shopping experience for its customers. Typically, customers can Another popular payment option available is PayPal, which offers an added layer of security for online transactions. For those who prefer a more traditional approach, HSN.com may also accept checks or money orders, though this might vary based on specific promotional periods or items. Additionally, HSN offers the HSN card, which allows customers to take advantage of exclusive discounts and special financing options. It is important to note that payment methods might vary depending on the customer's location or the promotional offers available at the time of purchase. For specific details or updates regarding accepted payment methods, it is advisable to check the current web page on HSN.com, as this information can evolve over time....

Are there any discounts or promotions available on HSN.com?

HSN.com often features a variety of discounts and promotions that can enhance the shopping experience for customers. These promotions To stay updated on current promotions, customers can check the homepage for featured deals directly displayed there. Additionally, HSN.com typically highlights daily deals and limited-time offers, which can provide significant savings. Seasonal promotions, holiday sales, and clearance events are also common, allowing shoppers to find items at reduced prices during specific times of the year. It is advisable for customers to sign up for email newsletters as HSN.com often uses this medium to inform subscribers about upcoming sales and exclusive discounts. Furthermore, customers might find special promo codes that can be applied at checkout for additional savings. Overall, HSN.com is committed to providing value to its customers, and exploring the website and keeping an eye on the promotions section can reveal a treasure trove of opportunities to save money on desired products. For the most accurate and up-to-date information about available discounts and promotions, it is recommended to regularly visit HSN.com's current web page....

Can I use multiple promo codes on HSN.com?

HSN.com typically allows customers to use only one promo code per order. When placing an order, customers can enter the promo code...

Shipping and Returns

Do you offer international shipping on HSN.com?

HSN.com primarily serves customers in the United States, and as such, international shipping options are quite limited. However, HSN For international shipping, customers may also find that using third-party shipping services is an option. These services can help facilitate the delivery of HSN products to various countries. However, individuals should be aware that additional fees and potential customs duties may apply when using these services. Since policies can change, it is always best for customers to keep an eye on the latest updates on HSN.com. For the most accurate information regarding international shipping and to explore any potential options, individuals should visit the official HSN website where they can also find contact details and customer service information. This way, potential customers can ensure they are well-informed about the shipping processes that pertain to their specific circumstances....

What is your return policy on HSN.com?

HSN.com has a comprehensive return policy that is designed to provide customers with a satisfactory shopping experience. Generally, To initiate a return, customers can visit the HSN website and follow the return instructions provided in their order history. It is important to ensure that the items being returned are in their original condition, which typically means they should be unopened and unused, unless the product is defective or damaged. HSN may also have unique policies regarding certain types of items, such as electronics, beauty products, and personalized or custom items, so it is advisable to review those specific guidelines if applicable. For items that were purchased on special promotions or sales, there may be additional considerations, so verifying the terms associated with those purchases is beneficial. HSN usually provides a return shipping label, and customers are advised to use that label for ease and tracking purposes. Refunds for returned items are typically processed back to the original payment method used at the time of purchase. In some cases, it may take several business days for the refund to reflect in the customer's account after the return has been received and processed by HSN. For more detailed information about the return policy, including specific conditions or exceptions, it is recommended to refer to the pertinent section on HSN.com or check the frequently asked questions area on their website. This will ensure that customers can get the most accurate and up-to-date information related to returns....

Can I return items purchased during a sale?

Yes, items purchased during a sale on HSN.com are generally eligible for return, just like regular-priced items. However, the specific...

Are there specific shipping options for large items?

HSN.com offers various shipping options that cater to large items, which are typically categorized as oversized products. When it comes Customers can often find specific shipping methods and details during the checkout process when they add a large item to their cart. The shipping costs associated with these oversized products are usually outlined before finalizing the purchase, allowing customers to make informed decisions. Moreover, delivery times for large items might differ from standard shipping times, and this can be attributed to the additional handling required. HSN aims to present clear information regarding estimated delivery dates, so customers know when to expect their purchases. Additionally, HSN may provide tracking information for large item shipments, which can help customers monitor their order status. For the most accurate and up-to-date details about shipping options for large items, it is advisable to check the information provided directly on the website during the purchasing process. This will ensure that customers have the most relevant details concerning their specific order....

Additional Services

What is your loyalty program and how does it work on HSN.com?

HSN.com offers a loyalty program known as HSN Rewards, designed to provide customers with a variety of benefits for their purchases When customers shop on HSN.com, they earn reward points for every dollar spent on eligible items. Members of the loyalty program can also earn extra points through special promotions or events that HSN frequently hosts. Such promotions may be tied to holidays, product launches, or specific sales events, enhancing the overall shopping experience. To become a member of the HSN Rewards program, customers simply need to create an account or log in to their existing account on HSN.com. Once enrolled, the points earned from purchases are automatically tracked and added to their account. Members can easily view their point balance by logging into their HSN account. The points accumulated can be redeemed at various thresholds for discounts on future purchases, making it a valuable incentive for frequent shoppers. In addition to earning points through purchases, members may also receive exclusive access to special offers, events, and early access to select deals. This further enriches their shopping experience and fosters a stronger connection between the customer and the brand. For individuals who enjoy shopping on HSN.com, participating in the HSN Rewards program can lead to significant savings over time. For detailed information, including how many points are required for specific rewards or any current promotions, it is always a good idea to check the official HSN.com webpage. This will provide the most accurate and updated information on the loyalty program and how customers can take full advantage of it....

Do you offer gift wrapping services on HSN.com?

HSN.com does not have a standard gift wrapping service available for purchases. However, HSN occasionally features special promotions...

Do you have a mobile app for shopping on HSN?

Yes, HSN offers a mobile app that allows customers to shop conveniently from their smartphones and tablets. The app provides a user-friendly To download the app, customers can search for "HSN" in their device's app store, whether it is the Apple App Store for iOS devices or the Google Play Store for Android devices. Once downloaded, users can quickly sign in or create an account to start exploring the various products offered. It is a great way to have HSN at your fingertips whenever you want to shop from the comfort of your home or while on the go. For more detailed information about the app, users may refer to the current web page....

Order Management

How can I view my order history on HSN.com?

To view your order history on HSN.com, first ensure that you are logged into your account. Once logged in, locate the "Account" or...

What should I do if I received the wrong item?

Receiving the wrong item can certainly be frustrating, and HSN.com understands how important it is to receive exactly what was ordered. If the item received does not match what was ordered, HSN.com typically advises customers to begin the return process. This can usually be done online by logging into the customer's account on the HSN website and navigating to the order history section. From there, customers can initiate a return for the wrong item. The return policy usually allows customers to return items within a designated period, so it is always a good idea to act quickly. In the case that the customer needs assistance with the return or has specific questions about the process, HSN.com often provides customer service details on their website, which might include hours of operation and various contact methods. Customers may be able to resolve their issue efficiently by following the return process outlined online. By taking these steps, the customer can ensure that they receive the correct item in a timely manner....
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HSN.com issues reported to GetHuman
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