HSN.com Customer FAQ

The 097-616 vacuum wet and mop operates by combining vacuuming and mopping functions. It uses suction power to pick up dirt and debris from the floor while simultaneously employing a mopping mechanism that applies water or cleaning solution. This dual-action process allows it to clean surfaces more effectively, tackling both solid and liquid messes in one efficient step. The device typically features different modes for various cleaning needs, making it versatile for different floor types. Be sure to follow the manufacturer’s instructions for optimal use.

There is a link to the most up-to-date contact information right here on this page that you are viewing. Please refer to that link to find the best way to communicate regarding your account.

Free shipping and handling offers can vary by promotion and do not always apply to clearance items. It’s essential to check the specific terms for each promotion to see if clearance items qualify. If free shipping isn't showing at checkout, it may not be eligible for that particular item.

After purchasing a HP product from HSN.com, any free or bonus items included in your purchase should automatically be included in your order. If the bundle is a software or service, you will often receive an email separately with instructions for how to redeem the bundle. These instructions could include an activation code or a link to a website where you can claim your bonus items. If you've received your order and the bundle was not included or you have not received an email, it would be a good idea to check your spam folder. If you still can't find it, we recommend reaching out to HSN's customer service for further assistance.

I'm sorry, but it's against our policy to share specific email addresses. HSN encourages you to voice your concerns or complaints through their Customer Service department. You can chat with them live on the HSN website or call them directly. They aim to resolve any problems quickly and efficiently. Please note, HSN values your feedback and strives to provide the best service possible.