DebenhamsFAQ client

You can return black trousers for a refund by following our return policy. Ensure the items are unworn, in their original packaging, and with the tags attached. You can return them in-store or by post. If returning by post, please use the provided return label and follow the instructions included with your order. Once we receive the returned trousers, your refund will be processed according to your original payment method.

If you need your order number to return your delivery, check your confirmation email from when you placed your order. The order number is typically included in that email. Additionally, you can look in your account on the Debenhams website if you have registered an account, as your order history will contain the relevant details.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

To return a parcel to Debenhams, you can normally generate a return label online through their website. If you don’t have access to a printer, consider visiting a local printing service to print the label, or check if you can return the item to a store directly. Make sure to follow the instructions provided during the return process on their site.

It sounds like there may have been an issue with your order delivery. We recommend checking the tracking information provided in the email for updates on its status. If the tracking details don't clarify the situation, please refer to the link on this page to find the most up-to-date contact information for further assistance.