Cebu Pacific Airlines Customer FAQ

If you have already paid for your ticket through GCash but do not have a reference number, we recommend checking your GCash transaction history for the confirmation details. This information may help in retrieving your booking. Additionally, ensure that you keep any email or SMS confirmations related to your purchase, as these may assist in resolving the issue when you proceed with your transaction.

To change your booking from one way to roundtrip, log in to your Cebu Pacific account and access your booking under "Manage Booking." From there, you should have the option to modify your itinerary. Please note that additional fees may apply based on fare conditions and availability. Ensure all information is correct before finalizing the changes.

The fees for transporting pets in the cargo hold on international flights with Cebu Pacific vary based on destination, weight, and dimensions of the pet crate. It’s best to check the cargo service section on the Cebu Pacific website for specific details about pricing and requirements for traveling with pets.

نعم، تقدم خطوط Cebu Pacific حصصًا من الوجبات خلال الرحلات، ولكن قد تختلف حسب مدة الرحلة. يمكن للركاب شراء الوجبات من قائمة الطعام المتاحة على متن الطائرة. يُفضل الاطلاع على خيارات الوجبات عند القيام بالحجز أو قبل الرحلة.

To rebook your domestic flight with Cebu Pacific, visit the Cebu Pacific website or use the mobile app. Go to the "Manage Booking" section, enter your booking details, and follow the prompts to rebook your flight. Keep in mind that fare differences may apply, and there might be rebooking fees. Make sure to complete the process before your original flight's scheduled departure.