A:Press 1, then 0# each time it asks for an account number.Our free phone can also navigate phone menus to get a live human at eSecuritel for you.
Q:
Does eSecuritel offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Thursday, and the most busy day is Tuesday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 33 minutes.The longest hold times are on Thursday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for eSecuritel below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this eSecuritel phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1, then 0# each time it asks for an account number
Below are some clips we've found from eSecuritel's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling Asurion, the administrator of your Cricket protection program.
If you have not filled out your claim form yet, go to phone claim dot com to fill out your claim form, or you can also review Assurant's privacy policy.
Filling out your claim form is fast and easy at phone claim dot com.
You can also pay your deductible, check status, and see tracking information at phone claim dot com.
Go to phone claim dot com now to fill out the claim form.
And complete your claim today. Get started right now.
On any mobile device. To receive a text with the link and more instructions, press one.
For quality assurance purposes, your call may be monitored or recorded.
Enter the Cricket Wireless number of the device you need assistance with."
Excerpt from a call with eSecuritel
Monday, March 3, 2025 11:19 PM
What are the hours and when should I call?
eSecuritel operates the call center for this 855-309-8342 phone number 24 hours, 7 days.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 51 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with eSecuritel at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this eSecuritel phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like eSecuritel staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call eSecuritel is Thursday.The most busy day to call is Tuesday, which averages 200% more phone calls by comparison.Again, this is based on a sample of 51 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Quietest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call eSecuritel is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that eSecuritel staffs the call center well on Thursday.
Conclusion and closing notes
This is eSecuritel's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a eSecuritel agent. This phone number is eSecuritel's best phone number because 3,726 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-309-8342 include Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge and other customer service issues. Rather than trying to call eSecuritel first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, eSecuritel has 2 phone numbers. It's not always clear what is the best way to talk to eSecuritel representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for eSecuritel. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like eSecuritel. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.