A:Calling this SodaStream number should go right to a real human being.Our free phone can also navigate phone menus to get a live human at SodaStream for you.
Q:
Does SodaStream offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Wednesday, and the most busy day is Monday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:We don't expect that you will have to wait to talk to a person. This is a direct line.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for SodaStream below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this SodaStream phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Calling this SodaStream number should go right to a real human being
Below are some clips we've found from SodaStream's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling SodaStream.
Better Bubbles Your Way. Products can be purchased on our website or one of our national retail partners.
Visit w w w dot soda stream dot com to place your order or to search for a retailer near you.
Please listen closely as our menu options have recently changed.
Press one if you're calling about CO two or CO two exchanges.
Press two. Did you know you can check your c o two exchange return status online?
Just log in to your account on soda stream dot com, and you'll see all your recent exchange orders, their return status, as well as the date your outstanding exchanges are due by.
Please be advised that all calls may be recorded and monitored for quality assurance purposes.
Please wait while we connect you to the next available Sparkle Care team member."
Excerpt from a call with SodaStream
Monday, January 8, 2024 3:00 PM
The first phone menu
"Thank you for calling SodaStream.
Better Bubbles Your Way. Products can be purchased on our website or one of our national retail partners.
Visit w w w dot soda stream dot com to place your order or to search for a retailer near you.
Please listen closely as our menu options have recently changed.
Press five for all other requests.
Press one if you're calling about CO two or CO two exchanges.
Press two if you're calling about an online order."
Excerpt from a call with SodaStream
Thursday, January 25, 2024 3:17 PM
In fact, much of this information on this page is superfluous because this SodaStream phone number is a direct line to a human being. The line is well-staffed and you should anticipate a very short wait on hold or none whatsoever, as long as you are calling during business hours.
We don't know of any phone menus you would encounter when calling either.
What are the hours and when should I call?
SodaStream operates the call center for this 800-763-2258 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 89 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with SodaStream at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this SodaStream phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like SodaStream staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call SodaStream is Wednesday.The most busy day to call is Monday, which averages 800% more phone calls by comparison.Again, this is based on a sample of 89 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Quietest
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Wednesday.
In summation, the best day to call SodaStream is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that SodaStream staffs the call center well on Wednesday.
Once again, please put this information in perspective because this phone number has no phone menu or long waits. It generally gets picked up right away if calling during their opening hours. If there is any way, it will typically be very short.
Why Customers Call SodaStream
Below is a sample of recent calls to SodaStream, and their purpose. Are any of these similar to the reason you are trying to call?
Returning SodaStream containers: "I had two SodaStream containers and I took them to the post office and sent them back to you."
- From a call lasting 11m 34s , Apr 14, 2025 9:40 PM
Printing return label: "I'm trying to print out the label, and I can't find out where to print it on the computer."
- From a call lasting 6m 49s , Feb 26, 2025 5:41 PM
Carbonation issue: "I'm not able to get much carbonation."
- From a call lasting 5m 28s , Feb 19, 2025 11:55 PM
Requesting extension for canisters: "Could we extend when they're due back?"
- From a call lasting 4m 53s , Jan 14, 2025 4:39 PM
Cylinder exchange inquiry: "So what's different between the two cylinders?"
- From a call lasting 9m 8s , Oct 28, 2024 8:39 PM
Concerns about cartridge return: "I was concerned because when I looked on think Saturday, it showed that the cartridges that I had mailed back... were still pending."
- From a call lasting 6m 48s , Sep 3, 2024 8:44 PM
Pending cartridge return issues: "I see that the cartridges that I mailed back over a month ago are still pending."
- From a call lasting 5m , Sep 3, 2024 8:35 PM
Information about why customers call SodaStream is extracted from issues that customers have reported to GetHuman.
This is SodaStream's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a SodaStream agent. This phone number is SodaStream's best phone number because 96 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-763-2258 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call SodaStream first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, SodaStream has 1 phone number. It's not always clear what is the best way to talk to SodaStream representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for SodaStream. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like SodaStream. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.