A:Press *, then enter social security # or account #.Our free phone can also navigate phone menus to get a live human at Netspend for you.
Q:
Does Netspend offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri: 8am-10pm, Sat-Sun: 8am-8pm CST.The least busy day is Sunday, and the most busy day is Monday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes and 19 seconds.The longest hold times are on Saturday, and the shortest are on Thursday.You can skip the hold time for free.
Toll-free · 24 hours, 7 days · Direct to card cancellation · Enter your card number or social security number followed by the pound sign or press star for more options. · Free tools available: Talk for me, Skip the wait, Schedule my call
24 hours, 7 days · If you know your party's 4-digit extension, you may dial it at any time. To leave a general message, press 1. For our company directory, press 4. For customer service, call 1-86netspend.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Netspend below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Netspend phone number to document the phone system.
Here is how our research team describes the way the Netspend phone system greets you: Enter your card number or social security number followed by the pound sign or press star for more options.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press *, then enter social security # or account #.
Below are some clips we've found from Netspend's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling Ned Spend.
To give you the best service possible, please enter your card number or Social Security number followed by the pound sign."
Excerpt from a call with Netspend
Friday, June 20, 2025 10:58 AM
The first phone menu
"Thank you for calling NetSense.
To give you the best service possible, please enter your card number or Social Security number followed by the pound sign.
Press star for more options.
Press one if you need time to find your card number."
Excerpt from a call with Netspend
Thursday, February 15, 2024 9:31 PM
What are the hours and when should I call?
Netspend operates the call center for this 866-387-7363 phone number Mon-Fri: 8am-10pm, Sat-Sun: 8am-8pm CT.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 2,391 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Netspend at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Netspend phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Netspend staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Netspend is Sunday.The most busy day to call is Monday, which averages 218% more phone calls by comparison.Again, this is based on a sample of 2,391 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Saturday, which is 506% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Netspend is Thursday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Netspend staffs up on Thursday to handle the higher call volume, and that makes it the best time to call.
My daughter's new dance studio wants me to place a card on file, and I hate to do that because I like to control my payments. Therefore, I decided to reactive an old Netspend card I had that I could add a balance to as I like. I have found this is a great way to prevent double charges, and sadly, that type of thing seems to happen a lot with these small businesses.
However, I haven't used the card in a long time so I decided to call Netspend to see how I could get an updated card for my account. When I called, a virtual assistant answered the phone and said, "Thank you for calling Netspend. To give you the best service possible, please enter your card number or social security number." I chose to enter my social security number since I knew that off the top of my head, but the virtual agent responded, "One moment, I am unable to find an active card for your account. Press 1 if you would like to activate a new card. Press 2 if you are calling about a closed account. Press Star to continue."
This time I pressed 2 since I figured my account must have been closed since it was old, and I was told to wait for an agent. It started to ring right away which gave me some hope, but after a few rings, a jazzy hold music picked up. Then the virtual assistant was back and offered a few more options, but while I was deciding which was the best choice, Jayden picked up the phone. I was probably only on hold for 30 seconds so it wasn't bad at all. Jayden was very friendly and we got a new account opened up before I hung up.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Netspend
If you have time to do a bit of reading before you call Netspend, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Netspend customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Netspend, and their purpose. Are any of these similar to the reason you are trying to call?
Card balance inquiry: "I'm trying to see what the balance is or if there was a balance on any of the cards."
- From a call lasting 5m 2s , Jul 16, 2025 3:15 PM
Card money transfer issue: "I ordered a new card just recently, and my money was supposed to be transferred onto this one and it's not."
- From a call lasting 29m 2s , Jul 8, 2025 11:20 PM
Information about why customers call Netspend is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Netspend will reply our your email.
Netspend, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- Netspend customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Netspend's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Netspend agent. This phone number is Netspend's best phone number because 966 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-387-7363 include Account Access, Activate Card, Lost or Stolen Card, Dispute a Charge, Technical Support and other customer service issues. Rather than trying to call Netspend first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web or twitter. In total, Netspend has 3 phone numbers. It's not always clear what is the best way to talk to Netspend representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Netspend. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Netspend. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
