A:Just wait through the prompts.Our free phone can also navigate phone menus to get a live human at Marriott for you.
Q:
Does Marriott offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Thursday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 3 minutes.The longest hold times are on Friday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Marriott below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Marriott phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just wait through the prompts
Below are some clips we've found from Marriott's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Thank you for calling Marriott.
If you are calling to book a new reservation, please say new reservation or press one.
Otherwise, tell me in a few words. How may I assist you today?"
Excerpt from a call with Marriott
Monday, April 22, 2024 5:52 AM
They may ask you to say or enter information
"Thank you for calling Marriott.
Would you be interested in learning more about the Marriott Bonvoy Brilliant American Express card?
Eligible applicants can earn one hundred eighty five thousand bonus points.
Offer ends May first twenty twenty four. Additional terms and conditions apply.
To learn more, you can say yes or no."
Excerpt from a call with Marriott
Thursday, April 4, 2024 7:23 PM
The first phone menu
"Thank you for calling Marriott.
Would you be interested in learning more about the Marriott Bonvoy Bevy American Express card?
Eligible applicants can earn eighty five thousand bonus points.
Additional terms and conditions apply.
To learn more, you can say yes or no.
If you'd be interested in learning about our Marriott Bonvoy card offers, say yes or press one.
Otherwise, say no or press two."
Excerpt from a call with Marriott
Tuesday, January 30, 2024 7:49 AM
What are the hours and when should I call?
Marriott operates the call center for this 888-236-2427 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 587 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Marriott at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Marriott phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Marriott staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Marriott is Sunday.The most busy day to call is Thursday, which averages 44% more phone calls by comparison.Again, this is based on a sample of 587 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Friday.
Click the link above to get answers to just about any Marriott customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Marriott, and their purpose. Are any of these similar to the reason you are trying to call?
Room change request: "Can you switch to twentieth?"
- From a call lasting 1m 6s , Mar 13, 2025 9:06 PM
Cancel reservation: "I just need to figure out how to cancel this hotel."
- From a call lasting 5m 57s , Mar 7, 2025 10:52 AM
Disputed hotel charge: "I had a stay that I recently came back from, and they issued a final bill, but then afterwards, we had a thousand dollar charge."
- From a call lasting 9m 20s , Feb 25, 2025 4:57 PM
Cancel reservation: "I need to cancel it."
- From a call lasting 6m 21s , Feb 13, 2025 12:40 PM
Check on points transfer: "Check on points transfer status."
- From a call lasting 2m 21s , Jan 26, 2025 2:10 AM
Complaint: "A complaint."
- From a call lasting 4m 47s , Jan 25, 2025 9:43 AM
Information about why customers call Marriott is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- Marriott customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Marriott's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Marriott agent. This phone number is Marriott's best phone number because 8,388 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-236-2427 include Make a booking, Change booking, Cancel booking, Overcharge/Strange charge, Loyalty program and other customer service issues. Rather than trying to call Marriott first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Marriott has 1 phone number. It's not always clear what is the best way to talk to Marriott representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Marriott. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Marriott. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.