Contact Macy's

The best of the 9 ways to get in touch with Macy's by GetHuman

Macy's Phone Number
800-289-6229 · Service Clients
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  • Fastest way to talk to a real Macy's rep
  • Pro tips & talking points
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Macy's Live Chat
Unfortunately, Macy's does not offer live chat as a channel for customer service at this time.

Recent reasons customers contacted Macy's:

Did not receive correct order
I'd like to pay my bill on January ** when I get my check
I simply want to send my email to Macy’s customer service department. The language of m...
I would like to return a pair of boots I purchased at Macy’s on Dec. **, ****. They ar...
order placed on ***** for item * **********. Delivery to ***** area was promised for Ja...
I have a new credit card and I would like to talk to a human being regarding my non-aut...
Multiple charges on my account. First charges are charges for my items separately and...
I am a person with disabilities and for the past * months have been ill due to my disab...
Received nothing like the site shown
I have not received my shipment ups told me to contact you and file a claim
I don’t received the complete sweather set
I was sent the wrong Cruisart item
I ordered something and never received it.
Order received but completely different from site
I received two wrong shipments. It’s deceptive what was sent
More customer issues

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Macy's contact information - compared

Above are our top recommendations for how to contact Macy's, including their top phone number and live chat options. Below you can compare and contrast the 9 ways to contact Macy's by looking at which ones are the fastest and which ones other customers recommend the most for solving Macy's customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Macy's across the following mediums: Phone, Email, Web, Facebook, Twitter.

Phone number / contactWaitVotes
Service Clients
10 min770
Commission de la sécurité des produits de consommation
2 min81
Service à la clientèle exécutif
38 min148
Bureaux corporatifs
10 min389
Service Clients
<10 heures235
Service à la clientèle exécutif
38 min139
Online Help
Service Clients
<39 heures163
Service Clients
2 min398
Service Clients
2 min372

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