Contact Macy's

The best of the 9 ways to get in touch with Macy's by GetHuman

Macy's Phone Number
800-289-6229 · Service Clients
GetHuman features available:
  • Best alternatives to phone
  • Current hold time
  • Remind me when call center opens
  • Fastest way to talk to a real Macy's rep
  • Pro tips & talking points
Or just take advantage of GetHuman's tools for getting attention on your issue faster:

Help me with my issue

Macy's Live Chat
Unfortunately, Macy's does not offer live chat as a channel for customer service at this time.

Recent reasons customers contacted Macy's:

Customer service phone number now please. No robot placing the call and holding for me...
Need to speak with rep concerning messed up shipping.
Bought mattress on *******. Delivery has been rescheduled twice. Unacceptable. Wish...
Need to ask about my account balance
I placed an order on ********** Order *********** and I was charged a shipping charge...
I didnt get my refund yet
I didn’t receive my package after purchasing online for one month
pay bill and change my address
I’d like to close my Macy’s card please
I ordered the Macys Radley sectional two months ago and had it delivered today. My sale...
Due to Macy's negligence I want refunded my entire amount with no return fees for a mat...
hellowd s* sd *svcsvcw w. j jj j. j. jj j j j j jj j j j jj j j j j j j j j j j j j j...
Gift cards added to Macy's account
I received my order of a Ralph Lauren queen size comforter. When I opened the package...
Hice un pedido de un cuadro y no me lo enviaron
More customer issues

Help me with my issue

Macy's contact information - compared

Above are our top recommendations for how to contact Macy's, including their top phone number and live chat options. Below you can compare and contrast the 9 ways to contact Macy's by looking at which ones are the fastest and which ones other customers recommend the most for solving Macy's customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Macy's across the following mediums: Phone, Email, Web, Facebook, Twitter.

Phone number / contactWaitVotes
800-289-6229
Service Clients
10 min770
888-257-5949
Commission de la sécurité des produits de consommation
2 min81
800-264-0069
Service à la clientèle exécutif
38 min148
212-494-3000
Bureaux corporatifs
10 min333
customerservice@macys.com
Service Clients
<10 heures179
877-887-8781
Service à la clientèle exécutif
38 min83
Online Help
Service Clients
<39 heures241
facebook.com/Macys?v=wall
Service Clients
2 min342
https://twitter.com/macys
Service Clients
2 min316

Does GetHuman work with Macy's?

GetHuman does not work directly with Macy's's customer support operations. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. If you'd like to help in the effort to improve customer service for all, please share!

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!