A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Tuesday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 12 minutes and 13 seconds.The longest hold times are on Thursday, and the shortest are on Friday.You can skip the hold time for free.
24 hours, 7 days · Press 2 for English, then 0 · Press 0 at any time to speak to one of our representatives. Flight arrival and departure, press 1. Reservations, press 2. Schedules, press 3. Skypass info, press 4. In-flight in-service, press 5.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Korean Air below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Korean Air phone number to document the phone system.
Here is how our research team describes the way the Korean Air phone system greets you: Press 0 at any time to speak to one of our representatives. Flight arrival and departure, press 1. Reservations, press 2. Schedules, press 3. Skypass info, press 4. In-flight in-service, press 5.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 0 for a representative.
Below are some clips we've found from Korean Air's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling Corinne Air.
A member of SkyTeam. For assistance in English, press one.
You have exceeded the time limit.
Please reenter your selection. For assistance in English, press one."
Excerpt from a call with Korean Air
Friday, February 23, 2024 2:19 PM
What are the hours and when should I call?
Korean Air operates the call center for this 800-438-5000 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 1,064 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Korean Air at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Korean Air phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Korean Air staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Korean Air is Saturday.The most busy day to call is Tuesday, which averages 99% more phone calls by comparison.Again, this is based on a sample of 1,064 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday, which is 1072% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Korean Air is Friday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Korean Air staffs up on Friday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Korean Air
If you have time to do a bit of reading before you call Korean Air, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Korean Air customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Korean Air, and their purpose. Are any of these similar to the reason you are trying to call?
Baggage allowance inquiry: "Am I the economy class that allows the two?"
- From a call lasting 25m 20s , Apr 1, 2025 9:34 AM
Inquire about flight seats: "I wasn't sure if I still had the same seat that I initially bought or if I have to refund and repurchase the seat of the new flight."
- From a call lasting 57m 25s , Mar 28, 2025 3:14 AM
Pet fee inquiry: "I just wanna ask if how much is the fee from Manila to Dallas?"
- From a call lasting 8m 33s , Mar 11, 2025 1:55 PM
Requesting pet reservation: "Hi. I want to have a pet reservation."
- From a call lasting 24m 8s , Mar 9, 2025 7:38 AM
Pet reservation inquiry: "I need to put the pet reservation again."
- From a call lasting 11m 13s , Mar 8, 2025 9:50 AM
Pet reservation request: "I want to put a pet reservation."
- From a call lasting 15m 3s , Mar 7, 2025 9:07 AM
Information about why customers call Korean Air is extracted from issues that customers have reported to GetHuman.
Use this link to find customer service help through their website
As a last, sometimes only, resort- Korean Air customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Korean Air's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Korean Air agent. This phone number is Korean Air's best phone number because 2,598 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-438-5000 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call Korean Air first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, Korean Air has 2 phone numbers. It's not always clear what is the best way to talk to Korean Air representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Korean Air. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Korean Air. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.