A:Press 1 then enter Booking ID (or 0# until you are transferred to leave a message).Our free phone can also navigate phone menus to get a live human at Agoda for you.
Q:
Does Agoda offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 9am-5pm EST.The least busy day is Friday, and the most busy day is Monday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes and 22 seconds.The longest hold times are on Friday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Agoda below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Agoda phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 then enter Booking ID (or 0# until you are transferred to leave a message)
Below are some clips we've found from Agoda's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Welcome to Agoda dot com.
For English, please press for English, please press one.
Please enter your GoToBooking ID followed by the star key."
Excerpt from a call with Agoda
Sunday, June 22, 2025 9:17 PM
What are the hours and when should I call?
Agoda operates the call center for this 866-656-8207 phone number Mon-Fri 9am-5pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 3,184 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Agoda at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Agoda phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Agoda staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Agoda is Friday.The most busy day to call is Monday, which averages 5% more phone calls by comparison.Again, this is based on a sample of 3,184 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday, which is 155% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Agoda is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Agoda staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Calling this number ran into some problems, as the customer service representative didn't seem to understand what I was saying and the call ran into technical difficulties. When I called, I was told that I needed to have a booking ID and provide it to get assistance. However, I discovered that this is actually optional, as this is a faux chokepoint that you can get past with some patience.
When I was asked to give my booking ID, I was asked twice before the system recognized my entries as invalid and put me through to a representative. Once I hit this step, I was quickly put through to a representative, who asked how she could help me.
I explained that I was new to using Agoda and wanted to know what deals were available on the site for my travel. She asked me for my booking ID, and I told her that I did not have one. I then stated again that I was a potential new customer using Agoda for the first time and wanted to know what deals were available and how I could find them.
The representative seemed initially confused and started to explain that Agoda was meant to provide deals to customers from around the world before she started to turn toward how I could find deals myself. As she started to go over some of the programs that Agoda had and could offer me, she suddenly stopped talking.
I couldn't find any kind of explanation for why she would have stopped talking until I checked my phone and discovered the the call had been lost during her explanation. At that point, I chose to wait to see if I would get a call back, as similar phone numbers often do call back by using the information that they'd gleaned from having you call in.
No such call ever came; I was simply expected to call back and start going through the process again if I wanted more help. As I didn't, I chose not to make another attempt to talk with someone.
Overall, I thought there were a couple of positives, notably the fact that the chokepoint could be worked around and that the representative seemed ready to offer help when asked. However, the fact that I got hung up on and didn't get any kind of call back was really surprising for me. I also wasn't impressed that the representative didn't seem to understand what I was saying until explaining multiple times.
Overall, I wouldn't use this number to get customer service; it seems that the website offers more information and assistance.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Agoda
If you have time to do a bit of reading before you call Agoda, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Agoda customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Agoda, and their purpose. Are any of these similar to the reason you are trying to call?
Refund and new reservation: "I wanna make a new reservation, but I can't do it till I hear from you."
- From a call lasting 29m 56s , Jun 26, 2025 6:47 PM
Add name to booking: "I just wanted to add the other person's name on the booking."
- From a call lasting 16m 9s , Jun 26, 2025 4:57 PM
Hotel booking issue: "When I went to submit it, it changed it to next year for some reason."
- From a call lasting 8m 14s , Jun 26, 2025 12:30 PM
Cancellation and refund inquiry: "I was trying to see where the process is at."
- From a call lasting 8m 41s , Jun 26, 2025 6:58 AM
Information about why customers call Agoda is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Agoda will reply our your email.
As a last, sometimes only, resort- Agoda customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Agoda's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Agoda agent. This phone number is Agoda's best phone number because 87,131 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 866-656-8207 include Refund My Booking, Complaint About My Stay, Problem With a Payment, Make a Correction to a Booking, Promo Code Won't Load and other customer service issues. Rather than trying to call Agoda first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or email. In total, Agoda has 2 phone numbers. It's not always clear what is the best way to talk to Agoda representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Agoda. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Agoda. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
