How do I get through the phone menu to a real live person?
GetHuman researchers routinely call this Juul phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 4
Here is how our research team describes the way the Juul phone system greets you: Thank you for calling the Juul Care Team. All calls are recorded for training purposes. If you would like to learn more about our information collection and sharing practices, please visit juul.com/privacypolicy. If you are calling about PACT Act, please press 1. If you're calling with an online account inquiry, such as age verification, shipping, orders, or billing, please press 2. If you are calling for troubleshooting support related to a device or Juul pod, please press 3. For all other inquiries, press 4.
Below are some clips we've found from Juul's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling the Jewel Care team.
All calls are recorded for training purposes.
If you would like to learn more about our information collection and sharing practices, please visit joule dot com forward slash privacy policy.
If you are calling about PACT Act, please press one.
If you are calling with an online account inquiry, such as age verification, shipping, orders, or billing, please press two.
If you are"
Excerpt from a call with Juul
Tuesday, February 27, 2024 8:26 PM
The first phone menu
"Thank you for calling the Jewel Care team.
All calls are recorded for training purposes.
If you would like to learn more about our information collection and sharing practices, please visit joule dot com forward slash privacy policy.
If you are calling about PACT Act, please press one.
If you are calling with an online account inquiry, such as age verification, shipping, orders, or billing, please press two."
Excerpt from a call with Juul
Tuesday, February 27, 2024 8:26 PM
What are the hours and when should I call?
Juul operates the call center for this 855-509-5885 phone number Mon-Fri 9am-6pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 5,272 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Juul phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Juul staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Juul is Wednesday.The most busy day to call is Thursday.Again, this is based on a sample of 5,272 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The best time to call
In summation, the best day to call Juul is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Juul staffs the call center well on Wednesday.
Why call this Juul number?
Below is a sample of recent calls to Juul, and their purpose. Are any of these similar to the reason you are trying to call?
Pods leaking nicotine: "I've been getting the pods that leak out the nicotine when you take a drag."
- From a call lasting 13m 15s , Mar 10, 2024 5:54 PM
Shipping inquiry for North Carolina: "I'm wondering if they still ship to North Carolina."
- From a call lasting 15m 4s , Feb 27, 2024 8:26 PM
More Ways to Contact Juul Customer Service
There are of course other ways to contact Juul customer service besides the phone. Below we list the best ones, by medium.
Use this link to submit your request to them online
As a last, sometimes only, resort- Juul customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Juul's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Juul agent. This phone number is Juul's best phone number because 31,632 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 855-509-5885 include Recover Account, Problem With the Pods, Order Verification, Device Support, Account Access and other customer service issues. The Juul call center that you call into has employees from Sioux Falls, SD / Mexico and is open Mon-Fri 9am-6pm ET according to customers. In total, Juul has 1 phone number. It's not always clear what is the best way to talk to Juul representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Juul. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Juul. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.