Contact JC Penney

The best of the 5 ways to get in touch with JC Penney by GetHuman

JC Penney Phone Number
800-322-1189 · Service Clients
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JC Penney Live Chat
JC Penney customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted JC Penney:

i got a ring in the wrong size, idk if i can get my money back the order hasnt shipped...
Delivered according to auto phone but not recieved...
Fraudulent charge at JC Penny's on my credit card.
lost my card...need to make payment and talk about my balance
A place an order on the **th that said one or two of my items had a rebate I need the r...
Received my order for * Playtex bras, but only * are in bag.
I haven*t been getting my $ **.** rewards
I was approved for the credit card and had not received it. I wanted to follow because...
Good Afternoon! I have been trying to place an online order for weeks and can't get web...
problems with several issues
my items have been sent back to JCPenney because the apartment number was missing from...
I just want to show my husband what I ordered last night. I cannot find my order.
I placed an order for boy baby clothes last night,and I want to show my husband the clo...
I already stated the problem and all I want is to be able to claim the rebates!!
More customer issues

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JC Penney contact information - compared

Above are our top recommendations for how to contact JC Penney, including their top phone number and live chat options. Below you can compare and contrast the 5 ways to contact JC Penney by looking at which ones are the fastest and which ones other customers recommend the most for solving JC Penney customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact JC Penney across the following mediums: Phone, Web, Facebook, Twitter, Chat.

Phone number / contactWaitVotes
800-322-1189
Service Clients
7 min144
Online Help
Service Clients
<38 heures328
facebook.com/jcp?v=app_4949752878
Service Clients
38 min215
@jcpenney
Service Clients
2 min212
Live Chat
Service Clients
2 min300

Does GetHuman work with JC Penney?

GetHuman does not work with JC Penney's customer support operations, directly or in any other way. GetHuman has no partnership or relation to JC Penney at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check JC Penney's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

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