Contact JC Penney

The best of the 5 ways to get in touch with JC Penney by GetHuman

JC Penney Phone Number
800-322-1189 · Service Clients
GetHuman features available:
  • Best alternatives to phone
  • Current hold time
  • Remind me when call center opens
  • Fastest way to talk to a real JC Penney rep
  • Pro tips & talking points
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JC Penney Live Chat
JC Penney customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted JC Penney:

hi. pls get back to me soon
my problem is that I have not received what I ordered but was taken out of my checking...
On Nov *th I ordered * pair of Levi's mens **x** and * tee shirts size mens large.THE O...
Hi my name is jeteivia roberts I purchased a necklace from you guy months ago and it st...
I have a huge order with jcpenny all i havei is my user idcanuhelp
I am looking for my jcpeny order by.my user id only
Credit card charges and no order history listed.
I wanted to complete the survey with Emily for her help and closed the window too soon...
I ordered * cross necklaces on Oct. **st. However, I can't seem to be able to track it...
I need to make some payments to my credit card and I haven’t receive my statement bills...
My order not received **************** . I want refund
Order * ****-****-****-***. Says it’s delivered. But I have no package
jewelry order placed on June ** **** charged my card **.** .ive sent many emails that i...
I have been having issues logging into my credit card account and not able to access th...
I would love to know why jc penney is not honoring the $**.** rewards that expired duri...
More customer issues

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JC Penney contact information - compared

Above are our top recommendations for how to contact JC Penney, including their top phone number and live chat options. Below you can compare and contrast the 5 ways to contact JC Penney by looking at which ones are the fastest and which ones other customers recommend the most for solving JC Penney customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact JC Penney across the following mediums: Phone, Web, Facebook, Twitter, Chat.

Phone number / contactWaitVotes
800-322-1189
Service Clients
7 min144
Online Help
Service Clients
<38 heures294
facebook.com/jcp?v=app_4949752878
Service Clients
38 min181
@jcpenney
Service Clients
2 min178
Live Chat
Service Clients
2 min266

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