A:Press 3 then 4 then 3 then # then #.Our free phone can also navigate phone menus to get a live human at Ginny's for you.
Q:
Does Ginny's offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-midnight EST.The least busy day is Thursday, and the most busy day is Tuesday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 1 minute and 28 seconds.The longest hold times are on Thursday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Ginny's below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Ginny's phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 3 then 4 then 3 then # then #
Below are some clips we've found from Ginny's's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thank you for calling Ginnie's.
Calls are recorded for quality assurance.
I found an account using the number you're calling from.
I need your help to make sure I have the right one.
Please only say your first and last name."
Excerpt from a call with Ginny's
Tuesday, January 2, 2024 4:03 PM
They may ask your reason for calling (instead of a menu)
"Thank you for calling Ginnie's.
Calls are recorded for quality assurance. How can I help you?"
Excerpt from a call with Ginny's
Tuesday, June 4, 2024 12:06 AM
They may ask you to say or enter information
"For example, you can say things like question about my account, place an order, what's the status of my order, or make a payment."
Excerpt from a call with Ginny's
Friday, March 8, 2024 11:27 PM
The first phone menu
"Hi. Thanks for calling Ginnie's.
Here's to making life easier and more fun. Your call may be recorded for quality assurance.
To place an order or open your credit account, press one.
To make a payment or for questions about your billing statement or credit plan, press two.
For questions about or for help with our website, press three.
To check on an existing order or for other questions, press four.
To place an order or open your credit account, press one.
To make a payment or for questions about your billing statement or credit plan, press two."
Excerpt from a call with Ginny's
Wednesday, April 3, 2024 12:29 PM
After you press 2
"To make a payment or for questions about your billing Thank you for calling to make a payment on your Ginnie's account.
Please note, by making a payment in this automated system, you can avoid the three dollar fee that is charged when paying with an agent as well as extended hold times in our payment center due to adjustments for the health and safety of our employees.
I'll need some information to find your account.
Your account number is printed at the upper right of any statement or letter we've sent you.
If you have your account number available, say account number.
Or if you have the order number for any recent order, say order number.
Otherwise, say phone number.
Sorry? If you have your account number available, press one.
Or if you have the order number for any recent order, press two."
Excerpt from a call with Ginny's
Saturday, April 6, 2024 10:28 PM
What are the hours and when should I call?
Ginny's operates the call center for this 800-282-3829 phone number Mon-Fri 8am-midnight ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 561 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Ginny's at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Ginny's phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Ginny's staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Ginny's is Thursday.The most busy day to call is Tuesday, which averages 70% more phone calls by comparison.Again, this is based on a sample of 561 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Tue
Busiest
Wed
Thu
Quietest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Thursday, which is 489% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Ginny's is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Ginny's staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call Ginny's
If you have time to do a bit of reading before you call Ginny's, we recommend you read over some of our problem-specific articles.
Ginny's is a popular online retailer that offers a wide range of unique and affordable products for home and personal use. Our company specializes in providing customers with an extensive selection of items, including kitchenware, home décor, clothing, accessories, beauty products, and much more. With a focus on quality and customer satisfaction, Ginny's ensures that every product meets high standards and is delivered directly to your doorstep. We pride ourselves on offering excellent customer service and strive to make your shopping experience enjoyable and convenient. Whether you're looking for a stylish home makeover or searching for the perfect gift, Ginny's has everything you need. Shop with us today and discover the endless possibilities for enhancing your lifestyle.
The terms and conditions of using Ginny's website include agreeing to the site's Privacy Policy and Terms of Use. By accessing the website, users are bound by these policies, which outline guidelines and regulations. Users must provide accurate and up-to-date information, including personal details for account registration. Ginny's website should only be used for lawful purposes, and users are responsible for any content they post on the site. The website may contain links to third-party websites, which operate under their own terms and conditions. Ginny's holds the right to modify or terminate the website or any service provided at any time. Users should review the terms and conditions periodically, as continued use of the website implies acceptance of any updates or changes.
Click the link above to get answers to just about any Ginny's customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Ginny's, and their purpose. Are any of these similar to the reason you are trying to call?
Request for live agent: "I wanna talk to a live agent."
- From a call lasting 1m 11s , Mar 11, 2025 1:37 AM
Billing inquiry: "Got a notice that I have to pay some more money at the end of the month, and I just paid my bill."
- From a call lasting 48s , Mar 11, 2025 1:36 AM
Billing inquiry: "I would like to speak to customer service concerning my bill."
- From a call lasting 6m 37s , Mar 3, 2025 3:19 PM
Billing inquiry: "I would like to speak to someone about my bill."
- From a call lasting 8m 11s , Feb 27, 2025 3:18 PM
Information about why customers call Ginny's is extracted from issues that customers have reported to GetHuman.
This is Ginny's's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ginny's agent. This phone number is Ginny's's best phone number because 2,208 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-282-3829 include Setup an account, Question, Complaint, Lower my rate and other customer service issues. Rather than trying to call Ginny's first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Ginny's has 1 phone number. It's not always clear what is the best way to talk to Ginny's representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Ginny's. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ginny's. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.