A:Don't press anything, just hold on the line for the next representative.Our free phone can also navigate phone menus to get a live human at American Funds for you.
Q:
Does American Funds offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 8am-7pm EST.The least busy day is Thursday, and the most busy day is Monday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Tuesday, and the shortest are on Wednesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for American Funds below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this American Funds phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Don't press anything, just hold on the line for the next representative.
Below are some clips we've found from American Funds's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling Capital Group, home of American Funds.
Do you need to take a distribution from a client's five two nine account?
You can quickly complete it online and have the funds sent directly to the college, the client, or their bank on file.
Log in at capital group dot com slash send funds.
One word.
If you are calling for our fax number or mailing address, please say information or press one.
To continue to our main menu, please stay on the line.
If you know your party's extension, please enter that"
Excerpt from a call with American Funds
Monday, January 6, 2025 4:10 PM
The first phone menu
"Thank you for calling Capital Group, home of American Funds.
Connect with IRA clients who haven't designated a beneficiary or made an update in the past five years.
Order your IRA benefit report online, and we'll email you a list of those clients.
Visit capital group dot com slash order report one word.
For general marketing information about our funds, college please Please hold for the first available associate.
By speaking with us on the telephone, you are giving your consent to our monitoring and recording of calls.
If you are calling for our fax number or mailing address, please say information or press if you know your party's extension, please enter that now.
For account related inquiries or service, say service or press one."
Excerpt from a call with American Funds
Tuesday, May 21, 2024 3:39 PM
What are the hours and when should I call?
American Funds operates the call center for this 800-421-0180 phone number Mon-Fri 8am-7pm ET.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 84 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with American Funds at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this American Funds phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like American Funds staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call American Funds is Thursday.The most busy day to call is Monday, which averages 57% more phone calls by comparison.Again, this is based on a sample of 84 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Quietest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call American Funds is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that American Funds staffs the call center well on Thursday.
Why Customers Call American Funds
If you have time to do a bit of reading before you call American Funds, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any American Funds customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to American Funds, and their purpose. Are any of these similar to the reason you are trying to call?
Account access request: "I wanna get access to my account, but I don't have the account number."
- From a call lasting 50m 53s , Jan 6, 2025 4:10 PM
Move funds to cash: "Is it possible to move everything to cash if I don't wanna be in anything right now?"
- From a call lasting 16m 25s , Oct 25, 2024 4:41 PM
Questions about account processes: "I am just wondering, what would be the process for liquidation."
- From a call lasting 7m 7s , May 21, 2024 3:39 PM
Information about why customers call American Funds is extracted from issues that customers have reported to GetHuman.
As a last, sometimes only, resort- American Funds customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is American Funds's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a American Funds agent. This phone number is American Funds's best phone number because 1,656 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-421-0180 include Get financial advice and other customer service issues. Rather than trying to call American Funds first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web. In total, American Funds has 1 phone number. It's not always clear what is the best way to talk to American Funds representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for American Funds. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like American Funds. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.