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ComEd Customer FAQ

Top Answers & How-to Guides

What is ComEd's Phone Number?

The question we are asked most often is about how to talk to ComEd customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I understand my energy bill?

Understanding an energy bill can initially seem daunting, but breaking it down into its main components can make it easier to comprehend. First, you will usually find a summary of your bill, which outlines the total amount due and the due date. This section gives you a quick overview of what you need to pay and when. Next, there will be a breakdown of your energy charges. This includes costs associated with the kilowatt-hours (kWh) you consumed during the billing period. The bill typically shows your usage compared to prior months, which can help you identify trends or fluctuations. You may also see additional fees or charges, such as delivery charges, which cover the cost of transporting electricity to your home, and taxes or regulatory adjustments. Understanding these components can clarify why your bill may vary from month to month. Lastly, most bills include customer service information, and while this is useful, customers are encouraged to visit the ComEd website for detailed resources and tools. There, they can find calculators and guides that further demystify the intricacies of electricity billing and help consumers manage their energy usage effectively....
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Recent ComEd Customer Questions

Who is responsible for the wires coming to the house?

ComEd is responsible for maintaining the wires that deliver electricity to your home, up to the point where they connect to your home’s electrical system. The homeowner is responsible for the wires and equipment beyond that connection point.
Asked Jun 24, 2024 7:11 PM

Are they really turning off my electricity tomorrow, the hottest day?

We're sorry to hear about your concerns. At ComEd, customer safety and comfort are prioritized. In most cases, power disconnections are done as a last resort and often after multiple notices. If there's a serious safety risk involved, the power might be disconnected. But ComEd also has policies in place to avoid disconnections during extreme weather, including high heat. However, for a specific situation, you should check the notice you received or log in to your account for the most accurate information or contact ComEd directly.
Asked Jun 12, 2024 10:30 AM

Just need to change my apartment number from B108 to B102

To change your apartment number with ComEd, you'll need to log into your online account and update your address information. Go to the "My Profile" section and click on "Contact Information". Here, you can edit your current details. Make sure to save your changes after updating to B102 from B108. If you encounter problems while updating your details, it's best to call Comed's customer service for further assistance. Please remember to do this as soon as possible to ensure that your bill and other correspondence are sent to the correct address.
Asked Apr 25, 2024 10:11 PM

Construction work near power lines with scaffolding.

When conducting construction work near power lines with scaffolding, safety is paramount. Always maintain a safe distance from power lines. As a general guideline, stay at least 10 feet away from overhead power lines. If you are working on larger power lines with higher voltages, you may need to increase this distance. Remember, you don't have to contact a power line for it to be dangerous. Electricity can jump or "arc" from a line to a conductive object, like a ladder or scaffolding. If you are unsure about safe distances or have concerns about power lines near your construction site, please contact a qualified professional.
Asked Apr 3, 2024 11:37 PM

Help me with my ComEd customer service issue

Service Issues

How do I report a power outage?

To report a power outage, ComEd provides a few straightforward options for customers. One of the most convenient ways to report an In addition, customers may choose to report an outage by calling the dedicated outage reporting phone line. This number is typically found on the ComEd website, where you can also obtain additional details about any ongoing outages in your area. When reporting an outage, it is helpful to have your account number and the address associated with your service handy. This information assists ComEd in identifying the situation quickly. Customers are also encouraged to stay informed about restoration efforts and estimated times for power restoration, which are often posted on the website or communicated through the app. For the most current and detailed information, visiting the ComEd website is advisable....

What should I do if I smell gas in my home?

If a person smells gas in their home, it is essential to prioritize safety and take immediate action. First and foremost, one should Once outside and at a safe distance from the home, it is advisable to contact the local utility provider to report the gas smell. In most cases, this will be the specific utility company serving the area, such as ComEd in northern Illinois. While a person should not attempt to diagnose or resolve the issue themselves, reporting it to a professional will ensure that urgent help is dispatched to investigate further. In addition, it may be beneficial to familiarize oneself with the signs and symptoms associated with gas leaks, such as headaches, dizziness, or nausea, as these can indicate exposure to gas. It is also wise to ensure that all gas appliances in the home are regularly inspected and maintained to prevent leaks and other safety issues. For more specific guidance or information on local resources related to gas safety, visiting ComEd's official website can provide helpful details. Taking proactive measures and being informed can significantly enhance household safety in the event of a gas odor....

What is the average wait time for service restoration during an outage?

The average wait time for service restoration during an outage can vary significantly based on several factors. These factors include ComEd has developed a robust system that includes proactive monitoring and rapid response teams to address outages. They often provide estimated restoration times based on their extensive assessment of the situation. It is worth noting that during widespread outages, the response may be prioritized based on critical service areas. ComEd also communicates updates to customers regarding the status of the restoration efforts. For more specific or current information regarding service restoration times during an outage, it may be helpful to check ComEd's official website, where they often provide real-time updates and resources for customers affected by outages....

What should I do if my power is flickering?

If you experience flickering power, it is important to first assess the situation carefully. Flickering can occur due to several reasons, One of the initial steps is to check if the flickering is limited to a specific area or if it affects the entire home. If it is localized, it might be related to a loose connection or faulty wiring within that circuit. It can be helpful to turn off unnecessary appliances to see if the situation improves. However, if the flickering is widespread, it could indicate a more serious issue with the electrical supply from ComEd. In such cases, it is advisable to keep track of when the flickering occurs, as that information can assist in identifying the root cause. For safety reasons, if the problem persists, it may be necessary to consult a licensed electrician for further investigation. Additionally, for updated information or to report issues, visiting ComEd’s official website may provide contact details and more resources related to power supply concerns....

Billing and Payments

How do I sign up for paperless billing?

To sign up for paperless billing with ComEd, customers can typically follow a straightforward process. First, they should visit the Selecting this option typically allows customers to receive their bills electronically, ensuring they can access them anytime and anywhere. Following the prompts will confirm their preference for paperless billing. It is important to note that customers may receive confirmation via email once they have successfully signed up. For those who prefer, the website often has additional resources and information available, so exploring it can be quite helpful. While this response provides a general overview, I encourage checking the ComEd website for the most current details and steps on enrolling in paperless billing....

What are the accepted methods of payment?

ComEd offers several accepted methods of payment to ensure convenience for its customers. You can typically pay through traditional...

What is the average billing cycle duration?

The average billing cycle duration for ComEd is typically around thirty days. However, it can vary slightly depending on factors such...

How do I understand my energy bill?

Understanding an energy bill can initially seem daunting, but breaking it down into its main components can make it easier to comprehend. First, you will usually find a summary of your bill, which outlines the total amount due and the due date. This section gives you a quick overview of what you need to pay and when. Next, there will be a breakdown of your energy charges. This includes costs associated with the kilowatt-hours (kWh) you consumed during the billing period. The bill typically shows your usage compared to prior months, which can help you identify trends or fluctuations. You may also see additional fees or charges, such as delivery charges, which cover the cost of transporting electricity to your home, and taxes or regulatory adjustments. Understanding these components can clarify why your bill may vary from month to month. Lastly, most bills include customer service information, and while this is useful, customers are encouraged to visit the ComEd website for detailed resources and tools. There, they can find calculators and guides that further demystify the intricacies of electricity billing and help consumers manage their energy usage effectively....

Service Setup

Are there any discounts or assistance programs available?

ComEd offers several discounts and assistance programs designed to help customers manage their energy costs and improve their financial In addition to LIHEAP, customers may also qualify for the ComEd Energy Efficiency Program. This program includes various incentives for energy-saving upgrades, such as rebates for energy-efficient appliances and home improvements that reduce energy consumption. Furthermore, ComEd has a special residential discount program for eligible customers known as the Percentage of Income Payment Plan, or PIPP. This plan allows customers to pay a percentage of their monthly income towards their utility bill, making it more manageable. It is beneficial for customers who are experiencing financial difficulties to explore all available options. The eligibility criteria for these programs can vary, so individuals will want to review the specific details on the official ComEd website. There, potential candidates can find detailed information about the application process and other essential requirements related to each program....

How do I set up new service with ComEd?

Setting up new service with ComEd is a straightforward process designed to ensure that new customers can easily obtain electricity ComEd typically provides an online platform where potential customers can initiate the setup of new service. By visiting the official ComEd website, individuals can find specific instructions on how to create an account and submit a service request. It is important to complete all required fields in the application form accurately to avoid any delays in service activation. Once the application is submitted, the next steps usually involve ComEd reviewing the request, which may take a few days. Customers are often notified through email or their online account about the status of their application. If additional information is needed, ComEd may reach out to the individual directly. After the service request has been approved, new customers will receive information regarding the start date of their service, as well as any relevant billing details. It is advisable for individuals to check for any local regulations or requirements that may apply, as these can vary by location. For the most current and accurate information regarding setting up new service, individuals should refer to the official ComEd website where they can find further guidance and contact details if needed....

What energy-saving programs does ComEd offer?

ComEd offers a variety of energy-saving programs designed to assist customers in reducing their energy usage and costs. One of the Another beneficial initiative is the Home Energy Assessment program. Through this program, ComEd provides personalized assessments conducted by qualified professionals who evaluate a customer's home for energy-saving opportunities. Participants may receive recommendations for improvements and, in some cases, may even qualify for discounts on materials and installation services. ComEd also offers information and resources related to energy management and conservation. This includes online tools for monitoring energy usage and tips for achieving a more energy-efficient home or business. Additionally, there are programs specifically aimed at low-income customers, ensuring that these individuals have access to assistance in managing their energy costs. Customers interested in these programs are encouraged to visit the ComEd website for more detailed information regarding eligibility, incentives, and how to participate. By taking advantage of these programs, customers can contribute to energy conservation efforts while enjoying lower utility bills....

Rates and Usage

What are the current rates per kilowatt-hour?

ComEd regularly updates their electricity rates based on various factors, including market conditions and regulations. To find the...

How can I compare my electricity usage over time?

To compare electricity usage over time with ComEd, individuals can utilize several tools and resources that the utility provides. One Additionally, customers may also find their monthly bills helpful for comparison purposes. By reviewing past bills, individuals can note changes in usage and related costs throughout different months or years. If users are interested in a more visual representation, ComEd often provides energy usage graphs that can illustrate changes over time, assisting in identifying peak usage periods. For more personalized tips and guidance, customers may consider exploring energy efficiency programs offered by ComEd. These initiatives can help users manage and reduce their energy consumption effectively. For specific tools and resources, visiting the current ComEd website is an excellent place to begin, where more in-depth information may be available....
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