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Aer Lingus Customer FAQ

Top Answers & How-to Guides

What is Aer Lingus's Phone Number?

The question we are asked most often is about how to talk to Aer Lingus customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any travel restrictions I should be aware of?

When planning a trip with Aer Lingus, it is essential to stay informed about travel restrictions, as these can vary by destination For international flights, Aer Lingus typically advises passengers to check the official government websites for the countries they plan to visit or transit through. This is crucial to ensure adherence to the latest guidelines, as restrictions can differ significantly based on local conditions. Additionally, returning to one’s country may involve different guidelines that travelers should be prepared for in advance. It is also a good idea to review Aer Lingus's travel updates on their official website. They provide valuable information regarding health and safety regulations, as well as any necessary documents that may be required for travel. Remember that the situation can change rapidly, so travelers should stay updated on any changes leading up to their departure date. Passengers can find the most accurate and up-to-date information directly on the Aer Lingus website, which includes links to government resources and travel advisories....
Ask any question you have about Aer Lingus customer service, get an answer now.

Recent Aer Lingus Customer Questions

At what point can a passenger book assistance for getting to departure gate etc

Passengers can book assistance for getting to the departure gate when they make their flight reservation. It’s recommended to request assistance at least 48 hours before your flight. This ensures that your needs are met and that the appropriate arrangements are in place for a smooth travel experience.
Asked Aug 15, 2024 8:57 AM

Is dinner served on flight E10100 - Newark to Dublin

Yes, Aer Lingus usually offers a meal service for long-haul flights like the one from Newark to Dublin. However, the type and frequency of service may vary. In general, on transatlantic flights, Aer Lingus provides a hot dinner meal, followed by a light breakfast before arrival. It's always a good idea to check directly with the airline close to your flight date for the most accurate and updated information regarding meals.
Asked May 22, 2024 9:51 PM

Is dinner server on flights from Newark to Dublin

Yes, dinner is typically served on Aer Lingus transatlantic flights, including from Newark to Dublin. The in-flight meal service includes a choice of dinner options. The dinner usually consists of an appetizer, main course, and dessert. However, please note that meal services may be subject to changes depending on flight circumstances and Aer Lingus recommends checking the specific details for your flight.
Asked May 22, 2024 9:49 PM

woher bekomme ich eine Rechnung mit ausgewiesener Mehrwertsteuer ?

Leider bietet Aer Lingus keine Rechnungen mit ausgewiesener Mehrwertsteuer an, da internationale und inländische Flüge von der Mehrwertsteuer befreit sind. In den meisten Fällen sollte Ihre Buchungsbestätigung als Zahlungsnachweis ausreichend sein. Bei spezifischen Anfragen zu diesem Thema wird empfohlen, sich direkt an Aer Lingus zu wenden. Ein Link zur aktuellen Kontaktinformation finden Sie auf dieser Seite.
Asked May 22, 2024 12:32 PM

need to update name on air ticket

To update the name on your Aer Lingus ticket, it is advisable to contact Aer Lingus customer service as soon as you notice the error. A name change fee might be applicable. Please note that significant changes such as changing to a completely different name may not be allowed due to security reasons. Corrections to misspellings or minor name changes can usually be made but it depends upon the policy of the airline. It's always important to ensure your name matches what's on your ID and passport when booking your ticket.
Asked Mar 23, 2024 6:12 PM

Help me with my Aer Lingus customer service issue

Baggage Information

What Type of Bag Can I Bring for My Infant on My Aer Lingus Flight?

If you are flying Aer Lingus with an infant, knowing what you can and cannot bring on the flight can take the stress out of your trip....

What Are the Non Refundable Prepaid Baggage Charges on Aer Lingus?

If you have booked a flight on Aer Lingus, you should learn about Aer Lingus' baggage fees. These fees change depending on the weight...

What Are the Baggage Fees on Aer Lingus?

Aer Lingus is a flight operator that provides transatlantic and European flights. If you have a lot of baggage, its best to let the...

What is the carry-on baggage allowance on Aer Lingus flights?

Aer Lingus allows passengers to bring one carry-on bag on board, with specific size and weight restrictions. The maximum dimensions...

How much does it cost to check a bag on Aer Lingus flights?

The cost to check a bag on Aer Lingus flights can vary depending on several factors, including the destination, the fare type purchased, As of the latest information, the fees for checked baggage can range approximately from 25 to 80 Euros or more for each way, depending on the flight route and timing of the payment. It is often more economical to add checked baggage during the initial booking rather than at the airport. Additionally, Aer Lingus sometimes provides promotional offers, so it is worth checking the official website for the most current rates and terms. For specific and accurate pricing, passengers are encouraged to visit the Aer Lingus website, where they can find detailed information tailored to their particular travel circumstances....

What is the Aer Lingus baggage policy for sporting equipment?

Aer Lingus has specific guidelines regarding the transportation of sporting equipment, which falls under their general baggage policy. Different types of sporting equipment may be treated differently. For example, items such as golf clubs, surfboards, bicycles, and skis can typically be transported as checked baggage. However, these items often have specific size and weight limits. Passengers should be aware that there may be additional fees associated with checking in larger items or items that exceed standard weight limits. It is essential to note that sporting equipment should be adequately packed to prevent damage during travel. For optimal preparation, Aer Lingus recommends informing them at the time of baggage check-in that you will be transporting sporting equipment. This ensures that the airline can accommodate the equipment safely and efficiently. In addition, travelers should always check the latest updates on the Aer Lingus website, as policies can change, and specific rules may apply depending on the route. Furthermore, there may be different allowances for various fare types, so it is advisable to examine the specific ticket conditions that apply to each passenger. Always review the current baggage policy on Aer Lingus's official website for the most accurate and up-to-date information on sporting equipment and any related fees or allowances....

Flight Management

How Do I Change My Flight on Aer Lingus?

As is typical of plans, they do change unexpectedly which may lead to you changing your Aer Lingus flight. Lucky for customers of the...

How Do I Cancel My Flight with Aer Lingus?

In case you decide to cancel a flight with Aer Lingus, make sure you adhere to the policies they have outlined concerning cancellations...

What options are available for managing my Aer Lingus booking?

Aer Lingus offers a variety of options to manage bookings, which allows passengers to customize their travel experience effectively. Once logged in, passengers can make necessary changes, such as updating personal information, selecting seats, and adding baggage. Aer Lingus provides options for adding flight extras as well, including priority boarding and in-flight meals. Additionally, if a traveler needs to change their travel dates or destination, they can often do this through the online management system, though fees may apply based on the fare type. For those looking to cancel their flight, Aer Lingus provides guidelines on how to process cancellations directly through their online platform, along with information regarding refund eligibility. It is important to be mindful of the fare rules associated with the booking as they may impact what options are available. Travelers should also consider checking out the Aer Lingus website for specific policies related to managing bookings during travel disruptions or unforeseen events. Ultimately, accessing the management options provided by Aer Lingus allows for a more personalized travel experience, enabling passengers to tailor their flights to better suit their needs. For the most accurate and updated information, it is advisable to visit the official Aer Lingus website....

Baggage Issues

What Do I Do If I'm Missing My Baggage from My Aer Lingus Flight?

This guide by Aer Lingus provides steps to handle a missing bag after a flight. Report the issue at the airport, file a PIR, track...

Pet and Infant Policies

Can I bring my pet on board with Aer Lingus?

Aer Lingus has specific policies regarding traveling with pets. Generally, the airline allows small pets, such as cats and dogs, to It is also essential for pet owners to ensure that their pets are fit for travel and that all necessary vaccinations and health certificates are in place. Furthermore, there may be restrictions based on your travel destination, so it is advisable to review the airline's pet travel guidelines carefully. For the most accurate and up-to-date information, including any potential fees, it is best to check Aer Lingus's official website, particularly their travel with pets section....

What is the Aer Lingus policy for unaccompanied minors?

Aer Lingus has a specific policy concerning unaccompanied minors to ensure their safety and comfort during travel. An unaccompanied When booking a flight for an unaccompanied minor, it is important to notify Aer Lingus at the time of booking, as specific arrangements need to be made. The airline provides dedicated services to assist unaccompanied minors, including an escort who will accompany the child from check-in through to boarding and upon arrival at their destination. The service is mandatory for children aged between five and twelve. It is also worth noting that for minors between the ages of twelve and seventeen, the service is optional, and parents or guardians can choose whether they would like their child to use the unaccompanied minor service. Aer Lingus recommends that guardians or parents prepare their children for the journey by explaining the process and what to expect during their trip. It is advisable to visit the current Aer Lingus website for specific details regarding fees, procedures, and any additional requirements related to the unaccompanied minors service. This will help ensure that all necessary steps are taken to facilitate a smooth travel experience....

What is the Aer Lingus policy for pregnant passengers?

Aer Lingus has established a policy to accommodate pregnant passengers, ensuring their travel experience is as safe and comfortable Aer Lingus recommends bringing a letter from a doctor confirming the expected due date and stating the passenger is fit to fly, especially if they are in their third trimester. This documentation may be requested during check-in or boarding. Additionally, all expectant mothers are encouraged to inform the airline about their pregnancy status when booking, to ensure any necessary assistance can be provided. For the most current information regarding specific conditions or any additional requirements related to traveling while pregnant, it is a good idea to refer to the Aer Lingus website or their official customer service resources....

In-Flight Policies

Can I bring my musical instrument on board with Aer Lingus?

Yes, Aer Lingus allows passengers to bring musical instruments on board, but certain regulations apply. Instruments can typically be...

Can I bring my own food on board with Aer Lingus?

Aer Lingus generally allows passengers to bring their own food on board. However, there may be restrictions regarding certain types...

What are the health and safety protocols for Aer Lingus flights?

Aer Lingus prioritizes the health and safety of its passengers and crew, particularly in light of the ongoing global health situation. Firstly, Aer Lingus has enhanced its cleaning procedures. The airline employs thorough disinfecting processes for all aircraft, focusing on high-touch surfaces in the cabin and restrooms. This includes using hospital-grade disinfectants that effectively kill viruses and bacteria. The airline has also integrated state-of-the-art air filtration systems on its flights. The cabin air is refreshed every few minutes using HEPA filters similar to those in hospitals, which help to remove airborne particles, including germs and viruses. In terms of passenger interaction, Aer Lingus has modified its boarding and disembarkation processes to allow for social distancing whenever possible. Passengers may be required to wear face masks during the flight, especially in situations where maintaining distance is challenging. The airline offers guidance on when masks should remain on, and they are recommended for the entire duration of the flight, subject to local regulations. Aer Lingus has also adapted its in-flight services to reduce contact between the crew and passengers. This includes the introduction of contactless options for meals and refreshments. Additionally, passengers are typically encouraged to check in online and use mobile boarding passes to limit interactions at the airport. For the most up-to-date information about Aer Lingus health and safety protocols, it is advisable to visit the airline's official website, where further details and any changes in procedures can be checked....

Check-In Options

What are the options for checking in with Aer Lingus?

Aer Lingus offers several convenient options for checking in, catering to both digital and in-person preferences. Passengers can check For those who prefer the traditional approach, Aer Lingus provides the option to check in at the airport. There are dedicated check-in counters for passengers, and the recommended arrival time is at least two hours before international flights and at least one hour before domestic flights. Additionally, Aer Lingus has self-service kiosks available at many airports for passengers who wish to check in and print their boarding passes without the need to wait in line at a counter. Overall, Aer Lingus aims to provide flexibility in the check-in process, ensuring a smooth start to the travel experience. For further details or any specific requirements, it might be helpful to check the current information on Aer Lingus's official website....

Seating Options

Can I pre-book my seat on Aer Lingus flights?

Yes, passengers traveling with Aer Lingus have the option to pre-book their seats on flights. This service allows individuals to select...

Travel Documentation

What documents do I need to travel with Aer Lingus?

When traveling with Aer Lingus, the documents required may vary based on the departure and arrival locations, as well as individual Additionally, travelers should be aware of any visa requirements for their destination. Some countries may require a visa prior to departure or upon arrival. It is advisable to check the specific entry requirements for the country you are visiting, as they can change frequently based on government regulations or health advisories. For passengers flying to or from the United States, additional documentation such as ESTA approval under the Visa Waiver Program may be required for eligible travelers. It is best to consult the official Aer Lingus website for the latest information regarding travel restrictions, entry requirements, and any additional documentation that may be needed based on specific travel plans....

Are there any travel restrictions I should be aware of?

When planning a trip with Aer Lingus, it is essential to stay informed about travel restrictions, as these can vary by destination For international flights, Aer Lingus typically advises passengers to check the official government websites for the countries they plan to visit or transit through. This is crucial to ensure adherence to the latest guidelines, as restrictions can differ significantly based on local conditions. Additionally, returning to one’s country may involve different guidelines that travelers should be prepared for in advance. It is also a good idea to review Aer Lingus's travel updates on their official website. They provide valuable information regarding health and safety regulations, as well as any necessary documents that may be required for travel. Remember that the situation can change rapidly, so travelers should stay updated on any changes leading up to their departure date. Passengers can find the most accurate and up-to-date information directly on the Aer Lingus website, which includes links to government resources and travel advisories....

Travel Policies

What is Aer Lingus' policy for children traveling alone?

Aer Lingus has a specific policy in place for unaccompanied minors, which is designed to ensure the safety and security of children When booking a flight for an unaccompanied minor, parents or guardians must notify Aer Lingus in advance. It is essential to provide all necessary information about the child and their travel itinerary. The airline typically charges a service fee for this unaccompanied minor service, and this fee is in addition to the standard fare. During the flight, unaccompanied minors are usually seated in a designated area, and cabin crew members are trained to look after them closely. Parents are encouraged to accompany their child to the departure gate and to ensure that a responsible adult is available to collect them at their arrival destination. Furthermore, Aer Lingus provides guidelines for what items the child may bring on board, such as a small bag with personal belongings, and it is advisable to pack comforts like snacks or entertainment to make the journey pleasant. For the most up-to-date and specific information regarding policies and service fees, it is always a good idea to check the current Aer Lingus webpage that details these services....

Avios and Rewards

How do I earn Aer Lingus Avios points?

Earning Aer Lingus Avios points can be a rewarding experience, and there are several ways to accumulate these valuable points. First In addition to flying, customers can also earn Avios points by booking flights with partner airlines within the International Airlines Group (IAG), which includes British Airways, Iberia, and others. You may want to check Aer Lingus's website for a complete list of partner airlines, as well as specific earning rates for each. Another popular way to earn Avios is through everyday spending. Aer Lingus has various partnerships with hotels, car rental services, and retail companies that offer points for shopping or purchasing their services. It is beneficial to join the AerClub loyalty program, where members receive exclusive offers and opportunities to earn bonus Avios points. Furthermore, using a credit card that earns Avios points for purchases can significantly boost the number of points you collect. For the most current opportunities and promotions, visiting the Aer Lingus website can be very helpful....
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