Calling this number is an interesting experience, as it seems Logitech offers full AI support for its products. When I called, I initially intended to call for information about Logitech keyboards to decide which would be the right one for me. However, upon calling, I discovered that this is purely a helpline, and you won't get to speak to a human representative.
Instead, you need to already own a Logitech product to get assistance. Having previously purchased a Logitech keyboard, I decided to go through the customer support experience with the AI system.
I was first asked if I was using a wired or wireless connection for my keyboard, and I responded wireless. The system asked if I was using Windows, Apple or something else, and I said I had a Windows operating system. The system next asked if I was connecting my keyboard for the first time. I said that I was not. Finally, it asked what my connection type was, and I said I was working with a USB port.
The system then said I should start by plugging the USB into a different port on my computer to check if that worked. When that proved unsuccessful, I was next asked to check the batteries in the keyboard. When I said it ran on replaceable batteries, it asked if I had recently replaced them. I confirmed that I had.
The system next said I should ensure my keyboard was connected to the computer's motherboard. I had absolutely no idea how to do that and said so, but the system offered no further explanation. It simply told me I should ensure the keyboard was no more than 20 centimeters from the computer and was not near interfering signals, such as a Wi-Fi router.
I said okay and waited, expecting more instructions. However, the system read that as my stating that the solution had worked and treated it as such. It then said that I could call back if I had any further concerns with Logitech and ended the call, giving me no chance to either confirm or deny that the keyboard was actually working.
Overall, I think this number can be helpful for the right type of person. If you happen to know what you're doing when it comes to computers and understand some of the jargon without help, working with an AI assistant can help you get your product back on track.
However, if you have a more basic knowledge of technology, you might struggle with this number. The AI doesn't know how much you know, and you have no way to tell it, making it difficult if you don't understand something as explained.
Because of that, I would use caution when deciding whether to call this number. It can help some people, but others might find themselves lost while trying to find a solution.