A:Wait on the line for the next representative.Our free phone can also navigate phone menus to get a live human at HarperCollins for you.
Q:
Does HarperCollins offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Saturday, and the most busy day is Monday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Friday, and the shortest are on Tuesday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for HarperCollins below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this HarperCollins phone number to document the phone system.
Here is how our research team describes the way the HarperCollins phone system greets you: For US retailers or wholesalers, press 1. For commissions representatives or special sales representatives, press 2. For Canadian retailers or wholesalers, press 3. For employees or internal customers, press 4.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Wait on the line for the next representative.
What are the hours and when should I call?
HarperCollins operates the call center for this 800-242-7737 phone number 24 hours, 7 days.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 62 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with HarperCollins at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this HarperCollins phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like HarperCollins staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call HarperCollins is Saturday.The most busy day to call is Monday, which averages 160% more phone calls by comparison.Again, this is based on a sample of 62 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Sat
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Friday.
In summation, the best day to call HarperCollins is Tuesday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that HarperCollins staffs up on Tuesday to handle the higher call volume, and that makes it the best time to call.
Why Customers Call HarperCollins
If you have time to do a bit of reading before you call HarperCollins, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any HarperCollins customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to HarperCollins, and their purpose. Are any of these similar to the reason you are trying to call?
Submitting a book: "I want to know how do I submit a book?"
- From a call lasting 4m 2s , Jun 24, 2024 4:59 PM
Information about why customers call HarperCollins is extracted from issues that customers have reported to GetHuman.
Use the link to connect with customer service through Twitter
HarperCollins, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- HarperCollins customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is HarperCollins's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a HarperCollins agent. This phone number is HarperCollins's best phone number because 54 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-242-7737 include Where to buy, Complaint, Technical support, Returns, Repairs and other customer service issues. Rather than trying to call HarperCollins first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, HarperCollins has 1 phone number. It's not always clear what is the best way to talk to HarperCollins representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for HarperCollins. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like HarperCollins. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.