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UpWorkFAQ client

Meilleures réponses et guides pratiques

Comment puis-je contacter le service client UpWork ?

La question qui nous est le plus souvent posée concerne la manière de parler au service client de UpWork. Cliquez ici pour obtenir les coordonnées, les options de courrier électronique et de chat, trouver une personne en direct, les temps d'attente et plus encore.

Comment mettre à jour mes informations de paiement sur UpWork ?

Découvrez les étapes simples pour mettre à jour vos informations de paiement sur UpWork, garantissant ainsi des transactions fluides et des paiements en temps opportun. Que vous ayez...

Comment récupérer mon compte sur UpWork ?

Si vous avez perdu l'accès à votre compte UpWork, suivez ce guide étape par étape pour le récupérer. Que ce soit à cause d'un mot de passe oublié ou...
Posez toutes vos questions sur le service client de UpWork et obtenez une réponse maintenant.

Questions récentes de UpWork clients

i'm trying to get my account verified but the ID verification isn't available only the license and military is there and i dont have any of those

UpWork requires users to verify their identifications to ensure a safe and trustworthy marketplace. If you don't possess a driver's license or military ID, you can also use your passport. If you don't have any of the listed IDs, we recommend checking back later as the options update periodically. But keep in mind that if you're asked to verify your ID, it's a necessary step for you to continue working on UpWork. Please ensure that your ID is valid and clearly shows your photo, name, signature, date of birth, expiry date, and the ID number.
Demandé Apr 15, 2024 7:59 PM

payment withdrawal is suspended for almost a week now. I have paid the $75, but I still cannot withdrawal my money.

We're sorry to hear about the issue you're having with your account. There could be various reasons why your withdrawing ability is suspended on UpWork. The suspension might be for security reasons, verification purposes or in case UpWork is updating any account feature. Whatever the cause, you would usually receive an email explaining the situation, so please check your inbox and junk mail. If it persists and you haven't been given a timeframe for resolution, we recommend getting in touch with UpWork's customer support team who can give specific advice based on your account's situation and possibly expedite the resolution process.
Demandé Mar 15, 2024 4:52 PM

my phone number already exists from old account

It appears that you've previously set up an UpWork account with your phone number. UpWork requires unique phone numbers for each account. If you have an old account that you no longer use, you might be able to change or remove the phone number associated with that account. This will free up your phone number to be used on a new account. If you have forgotten the login details of your old account, it would be best to retrieve those, rather than creating a new one. Creating multiple accounts is against UpWork's terms of service and can result in permanent suspension.
Demandé Mar 2, 2024 10:34 PM

I can't get past the last phase of my profile

At times, completing the last phase of your profile may be a bit tricky. This could be due to various reasons such as missing information, or the need to review the details you've provided. It's best to ensure all the details within your profile are filled out correctly. These include your work history, education, hourly rate, title, overview, photo, and skills. Additionally, make sure your profile overview is detailed, and it showcases your skills and abilities effectively. Another tip is to take relevant UpWork tests to improve your profile strength. Just make sure to review all your information, ensure it's detailed and correctly filled out, then try to submit it again.
Demandé Feb 29, 2024 7:34 PM

I am unable to login to UpWork because it won't allow me to login with just my email address. It changes to "this address has a google sign-in". But it does not.

It appears you may have originally signed up for UpWork using your Google account. That's why it's prompting you to continue with Google sign-in. If you're sure that you didn't sign up with Google, try to clear your browser's cache and cookies, then attempt again. If the problem persists, try using a different internet browser or use an incognito/private window. If you still can't access your account, you might have to reset your password. Please remember, your privacy is UpWork’s priority, they use this as a safe way to verify it's really you that's trying to access your account.
Demandé Feb 14, 2024 11:34 PM

Aidez-moi à résoudre mon UpWork problème avec le service client

Account Management

Comment mettre à jour mes informations de paiement sur UpWork ?

Découvrez les étapes simples pour mettre à jour vos informations de paiement sur UpWork, garantissant ainsi des transactions fluides et des paiements en temps opportun. Que vous ayez...

Comment récupérer mon compte sur UpWork ?

Si vous avez perdu l'accès à votre compte UpWork, suivez ce guide étape par étape pour le récupérer. Que ce soit à cause d'un mot de passe oublié ou...

Comment créer un compte sur UpWork ?

Cet article décrit les étapes pour créer un compte freelance Upwork, en soulignant l'importance de compléter le profil pour augmenter...

Comment supprimer mon compte sur UpWork ?

Upwork a transformé la façon dont les professionnels se connectent et collaborent. Cependant, les circonstances changent et vous devrez peut-être supprimer votre...

Notification Settings

Comment désactiver les notifications d'UpWork ?

Grâce aux notifications sélectivement désactivées, vous pouvez canaliser votre énergie et votre concentration vers vos projets sans interruption. En personnalisant...
Nous examinons les UpWork problèmes signalés par les clients à GetHuman pour déterminer quelles questions sont les plus courantes et combien de temps consacrer à la recherche de solutions pour les résoudre.
UpWork problèmes signalés à GetHuman
Table des matières de la FAQ

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