MovistarFAQ client

There is a link to the most up-to-date contact information right here on this page that you are viewing.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

There could be several reasons why you are not receiving the verification code. First, ensure that you have a stable network connection and that your device is able to receive messages. Check if your phone number is correctly entered and linked to your account. It may also be worth checking your message settings to ensure that messages from unknown numbers are not blocked. In some cases, there might be network delays, so waiting a bit before trying again could help.

Ensure your phone is correctly connected to both the phone jack and power source. Check for any loose or damaged cables. If using a cordless phone, verify the battery is charged. Test with another phone to rule out issues with your device. If the problem persists, it could be an issue with the line.

We understand this can be frustrating. Please ensure your contact details are up-to-date and check that you haven't missed any calls or messages. For the most up-to-date contact information, there is a link right here on this page.