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EE Customer FAQ

Top Answers & How-to Guides

What is EE's Phone Number?

The question we are asked most often is about how to talk to EE customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the roaming charges for using EE services abroad?

EE offers a variety of roaming options for using their services abroad. The roaming charges depend on the specific plan or add-on you...
Ask any question you have about EE customer service, get an answer now.
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Recent EE Customer Questions

How can I keep number if I buy new phone?

To keep your number when buying a new phone, you need to ensure that you transfer your SIM card from your old phone to the new one if they use the same size SIM card. If your new phone requires a different size, you can request a new SIM card from EE while retaining your number. If you're switching to a new provider, you'll need to request a PAC (Porting Authorisation Code) from EE to take your number with you. Make sure to follow the steps for transferring your number as outlined by EE.
Asked Apr 28, 2025 5:34 PM

My credit check was declined but haven't gotten my money back

If EE declined your order due to a credit check, any upfront payment you made will be refunded. Refunds are usually processed within 3-5 working days. However, it may take up to 10 working days for the funds to appear back in your account depending on your bank's processing times. If you used a credit card, it may take longer. If 10 days have passed and you haven't received your refund, kindly contact your bank or card issuer to check if there's a pending refund. If they can't locate the refund, then it's advised that you get in touch with EE customer services to assist you further.
Asked Mar 8, 2024 5:57 PM

Cancel my ee broadband out of contract account

To cancel your EE broadband service if you are out of contract, you need to contact EE directly. You will usually need to provide 30 days' notice to end your service. You can call on 150 from an EE phone or 0800 079 8586 from any other phone (UK landlines or mobiles). Make sure you have your account details ready before you call. Keep in mind that cancellation policies can change, so it's best to ask about any fees or charges that may apply. Note: You can't cancel your account via email or through social media.
Asked Feb 29, 2024 3:28 PM

Help me with my EE customer service issue

Service Overview

What is EE?

EE is a telecommunications company providing mobile and fixed-line services in the United Kingdom. It stands for "Everything Everywhere"...
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What services does EE offer?

EE offers a wide range of services to cater to diverse communication needs. As a leading telecommunications company in the UK, EE provides...
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Switching Providers

Can I keep my current phone number when switching to EE?

Yes, you can keep your current phone number when switching to EE. This process is known as number porting, and it allows you to transfer...
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Coverage Areas

What are the coverage areas of EE?

EE has the widest coverage areas in the UK, aiming to provide excellent network access to its customers. With over 99% population coverage,...
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Payment Plans

What is the difference between pay monthly and pay as you go plans?

Pay monthly plans and pay as you go (PAYG) plans differ based on their payment structures and usage flexibility. Pay monthly plans On the other hand, pay as you go plans allow users to top-up their account with credit and only pay for what they use. PAYG provides more control over spending as users can monitor their usage and add credit as needed. This option is ideal for those who do not want a fixed monthly commitment or have irregular usage patterns. Pay as you go plans do not usually come with additional benefits like discounted handsets but provide greater flexibility and financial control....
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Roaming Charges

What are the roaming charges for using EE services abroad?

EE offers a variety of roaming options for using their services abroad. The roaming charges depend on the specific plan or add-on you...
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We look to the EE issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
EE issues reported to GetHuman
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