Cebu Pacific Airlines Customer FAQ

The process of obtaining a transit visa/pass for Tokyo involves applying at the Japanese embassy or Consulate-General in your country. You will need to provide a valid passport, filled out application form, photo, and proof of your onward journey like confirmed airline tickets. For rechecking of luggage, airlines often have partnerships with other airlines to transfer luggage. However, if you are required to recheck your luggage, you would be going through immigration and may require a visa. The need for a visa depends on the specifics of your travel and citizenship. We recommend checking with both Cebu Pacific and the Japanese embassy for your country for the most accurate information.

Oo, pwede mag-travel ang isang 15 taong gulang na bata nang mag-isa sa Cebu Pacific Airlines. Mahalaga lang na ika'y makipag-ugnayan sa aming customer service upang maiprovide ang kaukulang tulong at gabay para sa minor na pasahero. Ito ay bilang bahagi ng aming Unaccompanied Minor service na nagbibigay ng assistance mula sa check-in hanggang sa pagdating sa destinasyon. Siguraduhing maipapakita ng bata ang kanyang valid na ID at travel documents sa mga airport authorities.

Yes, if your flights are on two different bookings with Cebu Pacific Airlines, you need to reclaim your checked baggage and clear immigration at your connecting airport. Once done, check-in again for your onwards flight at the airline’s check-in counters in the departure area. Please make sure to allow sufficient time for this process to avoid missing your next flight.

Once you have completed your booking process with Cebu Pacific Airlines, you will receive a confirmation email. This email will include all the details of your flight including your booking reference number. You can also check your booking status by logging into your account on the Cebu Pacific website and viewing your recent bookings. Can't find the email? We recommend checking your spam or junk folders in case it was accidentally sent there. If you're still not sure, you may need to get in touch with the airline directly. They can confirm your booking using your personal details and flight information.

Yes, you can use GCash to pay for your check-in baggage at Manila's counter. However, the availability may depend on the specific counter facilities. Also, remember that it's generally less expensive to pre-purchase baggage allowance online than to pay at the airport.