Cebu Pacific AirlinesFAQ client

If you have not received a confirmation for your booking despite payment being approved, we recommend checking your spam or junk email folder. Sometimes confirmation emails can be misdirected. Additionally, ensure that the email address provided during booking is correct. If the issue persists, please refer to the contact information available on this page for further assistance.

You can add baggage to your existing booking through the Cebu Pacific website or mobile app. Simply log in to your account, access your booking details, and look for the option to manage your baggage. Additional baggage fees will apply based on the weight and type of baggage you choose.

We recommend you check the cancellation policy outlined on Cebu Pacific's website. To cancel your booking, you'll need to access your online account or use the booking reference provided in your confirmation. As for the refund, it typically takes a few days to process back to your credit card. For the most up-to-date contact information to assist you with your cancellation, please refer to the link provided on this page.

If the payment process has stalled but the amount has been deducted from your debit card, please check if you received a confirmation email regarding your booking. If you didn't receive it, your booking may not have gone through. We recommend waiting a few minutes to see if the transaction processes. If the issue persists, please refer to the link on this page for the most up-to-date contact information to assist you further.

We understand that plans can change. However, Cebu Pacific Airlines typically has a policy that allows for free cancellations or changes within 24 hours of booking, provided the flight is more than 7 days away. If your booking meets these criteria, you may be able to cancel without charge. Please refer to your booking confirmation for specific terms and conditions regarding cancellations and changes.