How Do I Move or Change My Existing AT&T Service?

In a nutshell: Moving or changing your AT&T service doesn't have to be stressful. Begin by visiting the AT&T website and locating the "Support" section. Scroll down to the "My Account" section

Introduction

Many people who need to move or change their existing AT&T service may worry that it will be a stressful process. However, the company makes it easy, and the following steps can help.

Go to the AT&T Website

Visit the AT&T website.

How Do I Move or Change My Existing AT&T Service? (Step 1)

Locate the Menu

Find the three horizontal lines in the upper-left corner of the website.

Expand the Menu

Click on the three horizontal lines to expand the menu.

Find the "Support" Line

Scroll down until you find the "Support" line.

Go to the AT&T Support Section

Click on "Support" to go to the AT&T Support page. It will say, "Welcome to AT&T Support" at the top.

Locate the "My Account" Section

Scroll down until you locate the "My account" section.

Go to the "Bill & Account Support" Page

Click on the "Get bill and account help" blue and white button. It will take you to the "Bill & account support" page.

Find the "Browse Topics" Section

Scroll down until you find the "Browse topics" section.

Locate the "Move, Change, Suspend & Cancel Service" Section

Scroll until you find the "Move, change, suspend & cancel service" section.

Expand the Menu

Expand the menu by clicking the downward-pointing arrow to the right of "Move, change, suspend & cancel service."

Expand the "Move or Change" Menu

Expand the menu by clicking the downward-pointing arrow to the right of "Move or change."

Choose the Relevant Option

Click on the option in the menu that pertains to whether you want to change, move, or reactivate your AT&T service.

Follow the Recommended Steps

Each page offers comprehensive information about moving, changing, or reactivating your AT&T service. Follow the steps on the page that pertains to your issue. If you still need assistance, move on to the next step.

Contact AT&T Customer Service

Contact AT&T customer service if you need further assistance.

Conclusion

Starting the process as soon as possible is ideal once you realize you need to move or change your existing AT&T service. The AT&T customer service team is easily accessible if you need assistance.

Further questions?

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Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.

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