Playstation Phone Number

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Customer service
  • Calls Playstation's Customer Service department
  • The average hold time is 6m
  • The current wait is approximately 11m
  • Hours are 24 hours, 7 days
  • The best time to call is 8:15am
  • Problèmes courants pour ce centre d'appels : Récupérer un compte, Compte piraté, Rembourser des frais, Compte banni et Accès au compte.
  • Reach a live Playstation agent: Appuyez sur 1 ou 0 dans chaque menu
  • What you hear when you call: En cas de problèmes matériels ou techniques, visitez le site Web pour obtenir des instructions étape par étape. Pour obtenir de l'aide sur les mots de passe ou la récupération de compte, appuyez sur 1. Pour les remboursements, appuyez sur 2. Pour obtenir une assistance technique pour PlayStation 5, appuyez sur 3. Pour obtenir de l'aide sur PlayStation 4, appuyez sur 4. Pour obtenir de l'aide sur votre PlayStation Vita, appuyez sur 5. Pour obtenir de l'aide sur quoi que ce soit sinon, veuillez visiter notre site Web.

Calling Playstation Customer Care at 800-345-7669

Dec 1, 2023

This Sony PlayStation customer service number bills itself as the company’s “player support” hotline. It’s set up to provide technical support for issues with PlayStation accounts, equipment, and the PS store. 

When I called this number, I was initially greeted by an automated message informing me of alternative places to receive support. The message provides a link to a self-service web portal for customers who are experiencing hardware issues and a separate website for users who have had their PlayStation accounts suspended.

This initial automated message can't be skipped. Although it's not extremely long (just over 30 seconds), it could potentially be a bit frustrating to a repeat caller to have to sit through this message multiple times, especially if you’re already aware of the selection you’d like to make on the next menu.

I was calling PlayStation for help resetting my account password, which I needed to authorize a purchase on the PlayStation store. After listening to the initial message, I accessed an automated menu with options including password assistance, help with PlayStation store refunds, and technical support for the PlayStation 5, PlayStation 4, and PlayStation VR.

I chose the menu option dedicated to recovering a lost or forgotten password. I was immediately greeted by a message informing me that due to “extremely high call volume,” PlayStation would be unable to provide live voice support. The call was then automatically terminated.

A bit frustrated, but wondering if perhaps I’d have better luck calling back another time, I tried again a few hours later. Unfortunately, I had the exact same experience. At that point, I was curious if I might have a different experience if I tried other menu options. Unfortunately, the other menu options I tried ultimately ended the same way — I was informed that call volume was extremely high, and then, my call was automatically disconnected.

The automated menu on this customer support line struck me as helpful and well-designed. Support options are clearly delineated, and the menu offers support for a variety of common issues. Even the automated message a caller hears at the outset of the call contains useful information — it provides specific instructions on where to receive different types of customer support.

Ultimately, however, the fact that I was completely unable to get through to a live support representative left me feeling frustrated by the experience of calling this number. And the fact that the system doesn’t offer an alternative — such as a call-back service or even an estimate of when customer support might be available — didn’t help matters.

Based on my call to this PlayStation support number, customers are likely better off seeking assistance through the live chat or other support options on the PlayStation website.

Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.

Reasons customers like you called recently

I purchased a PS* on October **th, ****, for my daughter. It was stolen from her apartm...
I cant access my email to my playstation
I would like my credit card removed from my grandson’s account.
Saludos compr* el juego de Mk* y lo elimin* por problemas o Big que le estaba dando el...
Ps* . My issue I didn't receive text for verification code and I don't have backup co...
I have my phone but text not received. I try to sign in ps* and ps* and app nothing hap...
Need to change number for the * step verification
Need to change phone number for * step verification
There is currently an unidentified error in the PlayStation store, which cancels my sub...
Cant log In as changed phone number and cant get verifications code
My account has been banned for almost * years now and I would love to have it back. I’v...
I have purchased PlayStation plus premium however I can't acces deathloop*I want to pla...
You've taken a payment out my bank that's not accountable
When I try and play games on my PS* it just cuts off. When im watching TV for hours it...
i dont have the same phone number so i cant get into my accunt

Playstation Customer Phone Number 800-345-7669 - Stats

Numéro de téléphone à composer800-345-7669
Rappel possibleNON
Appel intercepté par une personne réelleOUI
Département que vous appelezService Clients
Heures d'ouverture du centre d'appels24 heures, 7 jours
Meilleur moment pour composer8 h 15
Attente moyenne6 minutes
Attente actuelle11 minutes
Classement (parmi les numéros de téléphone)1
Rang (global)1
Canaux de communicationtéléphone, web, twitter, chat, facebook
Qualité de la communication86%
Qualité de l'aide75%
Votes des clients2,017
Dernière mise à jour des informationsFri Dec 01 2023 08:00:00 GMT+0000 (Coordinated Universal Time)

Playstation's Best Toll-Free/800 Customer Phone Number

Il s'agit du meilleur numéro de téléphone de Playstation, de l'attente actuelle en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un Playstation agent. Ce numéro de téléphone est le meilleur numéro de téléphone de Playstation car 156,720 des clients comme vous ont utilisé ces coordonnées au cours des 18 derniers mois et nous ont fait part de leurs commentaires. Les problèmes courants traités par l'unité de service client qui répond aux appels au 800-345-7669 incluent Recover Account, Hacked Account, Refund a Charge, Banned Account, Account Access et d'autres problèmes de service client. Le Playstation centre d'appels auquel vous appelez a des employés de California, Phillipines et est ouvert 24 hours, 7 days selon les clients. Au total, Playstation a 1 numéro de téléphone. La meilleure façon de parler aux Playstation représentants n'est pas toujours claire. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.

What is GetHuman's Relationship to Playstation?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Playstation. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Beyond the Phone Number

Il existe d'autres moyens de contacter Playstation, notamment le chat en direct, son site Web/service d'assistance, son compte Twitter et via Facebook/Messager. Visitez notre page Playstation Service client pour plus d'informations.
Playstation Customer Service

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