Playstation Phone Number
Call Playstation customer service faster with GetHuman
Customer service
- Calls Playstation's Customer Service department
- The average hold time is 6m
- The current wait is approximately 11m
- Hours are 24 hours, 7 days
- The best time to call is 8:15am
- Problèmes courants pour ce centre d'appels : Récupérer un compte, Compte piraté, Rembourser des frais, Compte banni et Accès au compte.
- Reach a live Playstation agent: Appuyez sur 1 ou 0 dans chaque menu
- What you hear when you call: En cas de problèmes matériels ou techniques, visitez le site Web pour obtenir des instructions étape par étape. Pour obtenir de l'aide sur les mots de passe ou la récupération de compte, appuyez sur 1. Pour les remboursements, appuyez sur 2. Pour obtenir une assistance technique pour PlayStation 5, appuyez sur 3. Pour obtenir de l'aide sur PlayStation 4, appuyez sur 4. Pour obtenir de l'aide sur votre PlayStation Vita, appuyez sur 5. Pour obtenir de l'aide sur quoi que ce soit sinon, veuillez visiter notre site Web.
Calling Playstation Customer Care at 800-345-7669
This Sony PlayStation customer service number bills itself as the company’s “player support” hotline. It’s set up to provide technical support for issues with PlayStation accounts, equipment, and the PS store.
When I called this number, I was initially greeted by an automated message informing me of alternative places to receive support. The message provides a link to a self-service web portal for customers who are experiencing hardware issues and a separate website for users who have had their PlayStation accounts suspended.
This initial automated message can't be skipped. Although it's not extremely long (just over 30 seconds), it could potentially be a bit frustrating to a repeat caller to have to sit through this message multiple times, especially if you’re already aware of the selection you’d like to make on the next menu.
I was calling PlayStation for help resetting my account password, which I needed to authorize a purchase on the PlayStation store. After listening to the initial message, I accessed an automated menu with options including password assistance, help with PlayStation store refunds, and technical support for the PlayStation 5, PlayStation 4, and PlayStation VR.
I chose the menu option dedicated to recovering a lost or forgotten password. I was immediately greeted by a message informing me that due to “extremely high call volume,” PlayStation would be unable to provide live voice support. The call was then automatically terminated.
A bit frustrated, but wondering if perhaps I’d have better luck calling back another time, I tried again a few hours later. Unfortunately, I had the exact same experience. At that point, I was curious if I might have a different experience if I tried other menu options. Unfortunately, the other menu options I tried ultimately ended the same way — I was informed that call volume was extremely high, and then, my call was automatically disconnected.
The automated menu on this customer support line struck me as helpful and well-designed. Support options are clearly delineated, and the menu offers support for a variety of common issues. Even the automated message a caller hears at the outset of the call contains useful information — it provides specific instructions on where to receive different types of customer support.
Ultimately, however, the fact that I was completely unable to get through to a live support representative left me feeling frustrated by the experience of calling this number. And the fact that the system doesn’t offer an alternative — such as a call-back service or even an estimate of when customer support might be available — didn’t help matters.
Based on my call to this PlayStation support number, customers are likely better off seeking assistance through the live chat or other support options on the PlayStation website.
Reasons customers like you called recently
Playstation Customer Phone Number 800-345-7669 - Stats
Playstation's Best Toll-Free/800 Customer Phone Number
Il s'agit du meilleur numéro de téléphone de Playstation, de l'attente actuelle en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un Playstation agent. Ce numéro de téléphone est le meilleur numéro de téléphone de Playstation car 156,720 des clients comme vous ont utilisé ces coordonnées au cours des 18 derniers mois et nous ont fait part de leurs commentaires. Les problèmes courants traités par l'unité de service client qui répond aux appels au 800-345-7669 incluent Recover Account, Hacked Account, Refund a Charge, Banned Account, Account Access et d'autres problèmes de service client. Le Playstation centre d'appels auquel vous appelez a des employés de California, Phillipines et est ouvert 24 hours, 7 days selon les clients. Au total, Playstation a 1 numéro de téléphone. La meilleure façon de parler aux Playstation représentants n'est pas toujours claire. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.
What is GetHuman's Relationship to Playstation?
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Playstation. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.