A:Enter model number 6309, then press 1 then 8.Our free phone can also navigate phone menus to get a live human at VTech for you.
Q:
Does VTech offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 6am-6pm PST.The least busy day is Friday, and the most busy day is Monday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 4 minutes.The longest hold times are on Monday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for VTech below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this VTech phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Enter model number 6309, then press 1 then 8.
Below are some clips we've found from VTech's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thank you for calling VTech. At any time during this call, you can press nine to repeat the current options and zero to return to the main menu.
For technical support, press one.
To place a to provide support, we will need your product model number.
You can find your model number on the cover of your owner's manual or on the white sticker located on the bottom of your main base.
Please enter only the numeric digits of your model number followed by the pound sign."
Excerpt from a call with VTech
Friday, January 3, 2025 9:36 PM
The first phone menu
"Thank you
You for calling VTech. At any time during this call, you can press nine to repeat the current options and zero to return to the main menu.
For technical support, press one.
To place a new order, press two.
For inquiries on an existing order, press three.
To check the status of a warranty replacement, press four."
Excerpt from a call with VTech
Wednesday, March 19, 2025 3:23 PM
What are the hours and when should I call?
VTech operates the call center for this 800-595-9511 phone number Mon-Fri 6am-6pm PT.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 199 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with VTech at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this VTech phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like VTech staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call VTech is Friday.The most busy day to call is Monday, which averages 66% more phone calls by comparison.Again, this is based on a sample of 199 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Fri
Quietest
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Monday.
In summation, the best day to call VTech is Friday.In this case, it's a no-brainer. Friday is not only the least busy day for calling this VTech number, but it is also the day with the shortest hold times.
Why Customers Call VTech
If you have time to do a bit of reading before you call VTech, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any VTech customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to VTech, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about tablet: "What tablet do you sell?"
- From a call lasting 7m 14s , Mar 31, 2025 2:23 PM
Request for phone replacement: "I have one of my phones died and I was just wondering if I can get a replacement of that one phone."
- From a call lasting 30m 40s , Jan 17, 2025 6:19 PM
Information about why customers call VTech is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and VTech will reply our your email.
As a last, sometimes only, resort- VTech customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is VTech's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a VTech agent. This phone number is VTech's best phone number because 4,320 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-595-9511 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call VTech first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, VTech has 1 phone number. It's not always clear what is the best way to talk to VTech representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for VTech. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like VTech. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.