TCL Phone Number

Calling TCL customer service faster by GetHuman

877-300-8837
Customer service
Current Wait: 49 min (33m avg)
Hours: 24 hours, 7 days; best time to call: 9am
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Get to a live person fastest: Attends juste sur la ligne
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Reasons customers like you called recently

Hi it seems my phone will allow me to make and receive phone calls about * weeks of the...
I have movies in my usb in mp* format. It is not being played in my tv? What format doe...
I have purchased one ** inches TCL led from Amazon, some how one line came on the scree...
Television not working
I have model ***s*** TCL roku tv. Cannot turn off closed captions, even though I have...
Service canter tv is not fix today please my tv Today fix
My tcl tv will only program * channel using antenna tv. How can I program the rest of...
Replacement remote*Roku tv ****x*Tcl model *******Serial no. YN**********
We had our TCL **" TV repaired, but the next day it was still not working.**We have bee...
My new remote is not working properly
I purchased tcl tv less than year ago, but sensor stopped working since * months, una...
Dear ladies and gentlemen! **There is no sound when getting SMS or WhatsApp messages...
Is the small roku remote the only remote that comes with model ***S***? When we try to...
I have TCL tv ** inch led under * years warranty it has been shut from last * months.I...
I received a message last night (approx ** pm), regarding the system update due to tak...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on TCL's Phone-Based Customer Care

TCL is a multinational consumer electronics company. As a major supplier of popular products used in people's homes, it isn't surprising that TCL gets a lot of requests for customer service each and every day.

Why Do People Call TCL Customer Support?

People call TCL for a range of reasons, including:

  • Getting information about products
  • Finding product retailers and authorized repair centers
  • Troubleshooting and technical support
  • Filing warranty claims

It should be noted that while TCL does showcase its products on its website, it only provides links to authorized retailers, and does not sell its products directly to consumers in the United States.

Best Practices for Calling TCL Customer Service

  • If you need to call TCL customer service, there are several things that you can do two expedite your call and get the service that you deserve:
    Like many companies, TCL has several different divisions and each division has its own customer service department. Visit the website and make sure you are calling the correct number. TCL organizes is divisions by product type.
  • Call during business hours. Hours of operation for most divisions are Monday through Friday, 8 AM to 9 PM Eastern time and Saturday and Sunday 9 AM to 6 PM Eastern time. If you are calling about a mobile device, customer service hours are Monday through Friday 10 AM to 11 PM Eastern and Saturday 11 AM to 10 PM Eastern.
  • Have all relevant documentation available when calling. This might include model and serial numbers for your devices and equipment, store or online order receipts, screenshots, and copies of previous correspondence between you and TCL, or the retailer, regarding your issue.
  • If you are calling for troubleshooting or technical support, have your device or equipment in the room with you so that you can troubleshoot along with the customer service representative.
  • Have some way of taking notes during your call. Call notes can be useful if you have to escalate your case.

How do Consumers Feel About Calling TCL Customer Service?

Online research does not reveal any pattern of customer complaints about TCL's phone-based customer service. This seems to suggest that consumers are generally satisfied with the level of customer support provided by the company.

What Kind of Issues can TCL Customer Service Representative Resolve?

TCL customer service can resolve many consumer issues, including, but not limited to, answering questions about product features and benefits, helping customers learn how to use their product, troubleshooting possible technical problems, providing information about retailers and helping users make a warranty claim.

What Can't Be Resolved With a Call to TCL Customer Service?

TCL does not sell its products directly, so customer service will not be able to sell you the item that you select. In addition, TCL customer support may have limited means of addressing problems that you might be having with a local retailer of TCL products. While a customer service representative may be able to provide technical support, issues such as malfunctioning or defective equipment cannot be fully addressed over the phone.

Product incompatibilities can be a significant frustration for many consumers. While a customer service agent may be able to recommend a workaround, ultimately, you may need to purchase new equipment or work with the manufacturer of your incompatible products. TCL cannot be responsible for incompatibilities with third-party electronics.

What Should You Do If You Have an Unsuccessful Call with TCL?

If you get off the phone with a TCL customer service representative and feel as though your questions were not answered or that your issues were not resolved, don't give up. You may still have options.

  • First, review your call notes or if you did not take call notes, jot down what you remember from the call. You may be able to identify areas of miscommunication or misunderstanding that contributed to the call being unsuccessful.
  • Next, call back and explain to the customer service representative this is your second call about the matter. Describe what went wrong with the first call and then state your preferred resolution. Doing this can give you and the customer service agent a shared goal to work toward.
  • If a second call does not resolve your issue, try getting in touch another way. TCL does provide an online email option. Carefully describe your issue and submit your request. This option also provides you with a text record of your conversation with customer service.
  • Another option is to connect with the retailer that sold you your product. The retailer may be willing to intervene on your behalf or even handle the issue on its own as a goodwill gesture.

Customer Number 877-300-8837 - by the Numbers

Numéro de téléphone à composer877-300-8837
Rappel possibleNON
Appel intercepté par une personne réelleOUI
Département que vous appelezService Clients
Heures d'ouverture du centre d'appels24 heures, 7 jours
Meilleur moment pour composer9h
Naviguer dans un labyrinthe téléphonique vers un être humainAttends juste sur la ligne
Attente moyenne
Attente actuelle49
Classement (parmi les numéros de téléphone)1
Rang (global)1
Méthodes alternativestéléphone
Qualité de la communication73%
Qualité de l'aide78%
Votes des clients288
Dernière mise à jour des informationsMon Nov 23 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

TCL's Best Toll-Free/800 Customer Phone Number

Il s'agit du meilleur numéro de téléphone de TCL, de l'attente actuelle en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un TCL agent. Ce numéro de téléphone est le meilleur numéro de téléphone de TCL car 5,358 des clients comme vous ont utilisé ces coordonnées au cours des 18 derniers mois et nous ont fait part de leurs commentaires. Les problèmes courants traités par l'unité de service client qui répond aux appels au 877-300-8837 incluent Activate Account, Order a Part, Overcharge on Account, Suspended Account, Account Access et d'autres problèmes de service client. Plutôt que d'essayer d'appeler TCL, nous vous recommandons de nous indiquer le problème que vous rencontrez, puis de les contacter par téléphone. Au total, TCL a 1 numéro de téléphone. La meilleure façon de parler aux TCL représentants n'est pas toujours claire. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.

Contacting TCL - by phone or otherwise

Bien que 877-300-8837 soit le meilleur numéro gratuit de TCL, c'est aussi le seul moyen de les contacter. Selon d'autres TCL clients, la meilleure façon de parler à leur équipe de support client consiste à informer GetHuman de votre problème ci-dessus et à nous laisser trouver quelqu'un pour vous aider. En plus d'essayer d'appeler, mieux vaut commencer par nous dire quel est le problème ci-dessus. Si vous pensez que ces informations sont inexactes ou que vous connaissez d'autres moyens de contacter TCL, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. And you can click here if you want to compare all the contact information we've gathered for TCL.

What is GetHuman's Relationship to TCL?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like TCL. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Boost Mobile Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Comcast Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Boost Mobile or Comcast. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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