SafeLink Phone Number

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800-378-1684
Customer service
Current Wait: 28 min (20m avg)
Hours: Mon-Sat 8am-10pm, Sun 8am-7pm EST; best time to call: 8:05am
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Reasons customers like you called recently

My phone doe not work right . It is an old phone, you just make call's with. I like t...
Hotspot isn't working
Can I pay my phone bill here*Or how can i talk to a live person
i need to see if its time to recertify
I am not a customer but I want to be I used to have qlink and I don't anymore and since...
Trying to check the status of my client's safelink enrollment. I don't have his enrollm...
Has my account been renewed for an additional year?
I am trying to renew my lifeline with safelink. Has it been renewed or not?
My safelink no is off they said I need to re apply so when I did they said I had to wai...
I lost my minutes why I had *** minutes on the **th of this month now I'm down to ** mi...
I have s Safelink Cell Phone that at some point is going to be deactivated due to a pro...
I received my SIM card in the mail but my previous phone from you all had been stolen t...
Who are you? And what are you talking about? ?
My fiance had got approved and the lady who did the service said that she would have a...
Trouble getting my byop service activated
See more recent reasons for calling

Help me with my issue

How to call SafeLink

Our Editor's Notes on SafeLink's Phone-Based Customer Care

SafeLink, also known as SafeLink Wireless, is a mobile phone service and a subsidiary of TracFone. Unlike some of TracFone's other companies, Safelink Wireless is a provider of Lifeline Support Services, a government program that provides free and low-cost telecommunications and Internet service to low-income households.

Why do People Call SafeLink Customer Service?

People call SafeLink customer support for a range of reasons, including:

  • Checking eligibility for service
  • Enrolling in the program
  • Technical support
  • Changing service plans
  • Ending service

When Can I Call SafeLink Customer Support?

If you want to enroll in SafeLink or have questions about your plan, including the need to make plan changes, call SafeLink Monday through Saturday, 8:00 am to 10:00 pm Eastern time. Sunday hours are 8:00 am through 7 pm Eastern time.

SafeLink offers technical support seven days a week from 8:00 am to 12:00 am Eastern standard time.

Tips for Calling SafeLink Customer Support

There are several things you can do to make your call to SafeLink more successful:

  • Be sure to call the correct department. SafeLink technical support has a dedicated number, as does the enrollment and plan change department.
  • If you are already a SafeLink customer, the company asks that you have your serial number or Safelink Wireless phone number handy so that the customer service representative who takes your call can look up your account.
  • Have a pen and paper handy so that you can take notes during your call. You may need this information if you have to get back in touch with SafeLink regarding your concern.

How do Customers Feel About Their Calls to SafeLink Customer Support?

As is true with many companies, there seems to be a range of customer opinions regarding the quality of phone-based customer service provided by SafeLink. Some customers appear to be satisfied by the solutions and technical support offered by SafeLink while others have complaints.

The most common complaint is that representatives are often poorly trained and unable to respond to unique issues. Some claim that the agents are speaking from a script and seem unable or unwilling to address customer concerns.

Another concern is the transferability of SafeLink service to unlocked phones. Some customers experience frustration with technical support's inability to assist when the customer has difficulty getting their service to work with a device that they already own or have recently purchased.

One issue that is unique to SafeLink and other providers of LifeLine phone service is that people must qualify for the program. This means that an applicant must provide SafeLink with proof of eligibility, such as a copy of a benefits card, to SafeLink before receiving a phone or switching on service. In addition, SafeLink customers must recertify periodically to retain their LifeLine benefits.

Unfortunately, some customers complain that SafeLink doesn't process their documentation for enrollment in a careful or timely manner. This can cause delays in qualifying for service or getting one's enrollment recertified.

What Kind of Issues Can SafeLink Customer Service Resolve?

SafeLink technical support and customer service can resolve many issues that mobile phone customers encounter. Representatives can qualify and enroll you for the service, help you understand the plans available to you, and assist with any questions that you may have.

If you are having problems with your phone, SafeLink technical support can assist with diagnostics and direct you on getting your phone repaired or replaced. Should your phone repair or replacement, you will need to send or take your phone to a SafeLink center.

What Can I do If I am Unhappy With my Call to SafeLink?

If you call SafeLink technical support or customer service and you can't get your issue resolved, don't give up. There are several things that you can do to resolve your situation.

First, though, it is a good idea to write down what happened during your original call. Next, describe what you are calling SafeLink about and how you would like your case to be resolved. Having this information in front of you when you call back can be helpful in keeping your conversation on point.

Next, call back: Explain to the representative that you've called before and what happened on that call. Refer to your notes and describe your situation and what you'd like to happen. Keep in mind that representatives have different levels of experience and training. The next representative you speak to may be able to provide a resolution simply because he or she has a better understanding of how SmartLink and its phones operate.

Another option is to engage in live chat over the SmartLink website. Initially, your request will be responded to by a bot. The bot can provide simple answers to your questions, but can also direct you to a live agent. One advantage to live chat is that

Finally, if you find that neither live chat nor phone support has resolved your problem, you can send a letter via postal mail to the company's Oregon office.

Customer Number 800-378-1684 - by the Numbers

Numéro de téléphone à composer800-378-1684
Rappel possibleOUI
Appel intercepté par une personne réelleOUI
Département que vous appelezService Clients
Heures d'ouverture du centre d'appelsMon-Sat 8am-10pm, Sun 8am-7pm EST
Meilleur moment pour composer8 h 05
Naviguer dans un labyrinthe téléphonique vers un être humainAppuyez sur 1, puis continuez d'appuyer sur 0 jusqu'à ce que vous soyez transféré
Attente moyenne
Attente actuelle28
Classement (parmi les numéros de téléphone)1
Rang (global)1
Méthodes alternativestéléphone, chat, web, e-mail
Qualité de la communication74%
Qualité de l'aide39%
Votes des clients64,738
Dernière mise à jour des informationsThu Oct 22 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

SafeLink's Best Toll-Free/800 Customer Phone Number

Il s'agit du meilleur numéro de téléphone de SafeLink, de l'attente actuelle en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un SafeLink agent. Ce numéro de téléphone est le meilleur numéro de téléphone de SafeLink car 338,994 des clients comme vous ont utilisé ces coordonnées au cours des 18 derniers mois et nous ont fait part de leurs commentaires. Les problèmes courants traités par l'unité de service client qui répond aux appels au 800-378-1684 incluent Lost or Broken Phone, Check Application Status, Device Support, Activate Account, Technical Support et d'autres problèmes de service client. Le SafeLink centre d'appels auquel vous appelez a des employés de California, Georgia, India et est ouvert Mon-Sat 8am-10pm, Sun 8am-7pm EST selon les clients. Au total, SafeLink possède 4 numéros de téléphone. La meilleure façon de parler aux SafeLink représentants n'est pas toujours claire. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.

Contacting SafeLink - by phone or otherwise

Bien que 800-378-1684 soit le meilleur numéro sans frais de SafeLink, il existe 7 moyens de les contacter. Selon d'autres SafeLink clients, la meilleure façon de parler à leur équipe de support client est d'appeler le 800-867-7183 numéro de téléphone de leur Dépannage service. En plus d'appeler, la prochaine option préférée pour les clients à la recherche d'aide est via 800-867-7183 pour Dépannage. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter SafeLink, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. And you can click here if you want to compare all the contact information we've gathered for SafeLink.

What is GetHuman's Relationship to SafeLink?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like SafeLink. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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