RCN Facturation

I've been looking at trying a new cable broadband provider and my friend mentioned that I might want to look into RCN which I found out runs through Astound Broadband. I figured I had nothing to lose by calling to talk to someone. I wasn't sure if they were on my side of the state yet, but once again, I had nothing to lose, and some of the packages they had online looked enticing to me. Of course, I knew I might get stuck waiting in line, but if I got a good deal out of it then it would be worth the time. 

When I called, a voice assistant picked up and said, "Thank you for calling Astound Broadband. How would you like to look up your account? You can say phone number or account number. Or you can say new customer." After I answered that I was a new customer, it stated, "If you are calling to order service for your home, press 1. To order services for your business, press 2."

Then I had to listen to a disclaimer that informed me, "Before we transfer you, please be aware this representative is unable to assist with billing, payments, or disconnection of your account." Once it ended I thought I would get to someone, but a new directory of choices was given to me including, "To become a new customer press 1. For billing or account issues press 2. For technical support press 3." This seemed redundant, but I had no other choice but to choose 1 again. 

This is where I made a mistake because it asked me what state I resided in and I didn't answer clearly enough for the model. So I had to listen to a long list of states before getting to mine, but once I did then I was asked to wait. The hold time was very short and before too long I was speaking with Andre who was friendly and answered my questions completely.