A:Say "I don't have one" at the first menu. Next, say "Representative," then say "None of those.".Our free phone can also navigate phone menus to get a live human at PNC Bank for you.
Q:
Does PNC Bank offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-10pm, Sat-Sun 8am-5pm EST.The least busy day is Sunday, and the most busy day is Thursday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 33 minutes.The longest hold times are on Monday, and the shortest are on Wednesday.You can skip the hold time for free.
Toll-free · Mon-Fri 7am-10pm, Sat-Sun 8am-5pm EST · Direct to the mortgage department · Say or enter your PNC Mortgage number or your Social Security number. · Free tools available: Talk for me, Skip the wait, Schedule my call
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for PNC Bank below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this PNC Bank phone number to document the phone system.
Here is how our research team describes the way the PNC Bank phone system greets you: Say or enter your user ID. You can also say, "I don't have one."
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "I don't have one" at the first menu. Next, say "Representative," then say "None of those."
Below are some clips we've found from PNC Bank's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to PNC Voice Banking.
Please allow ten business days to receive this information.
To get started, please say your user ID or enter it on the keypad.
You can also say, I don't have one."
Excerpt from a call with PNC Bank
Thursday, January 11, 2024 8:56 AM
They may ask for information for security purposes
"Welcome to PNC Voice Banking.
Your call may be recorded for security, fraud prevention, training, and quality assurance purposes."
Excerpt from a call with PNC Bank
Tuesday, June 17, 2025 5:08 PM
They may ask your reason for calling (instead of a menu)
"Welcome to PNC voice banking.
To get started, please say your user ID or enter it on the keypad.
You can also say
Next, please say or enter your PIN, or you can say, I don't know it."
Excerpt from a call with PNC Bank
Monday, September 9, 2024 3:46 PM
They may ask you to say or enter information
"If you don't know your
I didn't understand that. You do not know your user ID.
Is that right? If that is correct, say yes. Otherwise, say no.
Mistake. Let's try and get that user ID again.
Please say or enter your user ID. If you don't know your user ID, say I don't know it."
Excerpt from a call with PNC Bank
Friday, June 6, 2025 9:29 AM
The first phone menu
"Welcome to PNC Voice Banking.
To get started, please say your user ID or enter it on the keypad.
You can also say, I don't have one.
Okay.
Are you already a PNC customer?
If you're already a PNC customer, say yes or press one.
Otherwise, say no or press two."
Excerpt from a call with PNC Bank
Tuesday, June 18, 2024 10:16 PM
After you press 2
"Main menu.
Briefly tell me why you're calling. For example, you can say things like, I want to open an account or find a branch.
Sorry. I didn't get that.
Let's try this a different way.
From this point on, please enter your responses.
Using the buttons on your telephone keypad.
For branch hours and locations or to reach other departments, press seven.
Main menu. To access your personal accounts, press one.
For business banking, press two.
For online banking question press three.
If you're calling to report a lost or stolen card or a problem with your account, press four."
Excerpt from a call with PNC Bank
Tuesday, June 18, 2024 10:16 PM
What are the hours and when should I call?
PNC Bank operates the call center for this 888-762-2265 phone number Mon-Fri 7am-10pm, Sat-Sun 8am-5pm ET.The short answer is that you should call on a Tuesday.This observation and the following section are based on analysis of a sample set of 459 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with PNC Bank at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this PNC Bank phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like PNC Bank staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call PNC Bank is Sunday.The most busy day to call is Thursday, which averages 433% more phone calls by comparison.Again, this is based on a sample of 459 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Wednesday.The longest wait in the queue on average occurs on Monday.
Calling this number is best if you're already a PNC customer, but it's not only useful for PNC customers. If you aren't a customer, you can use this number to find branches near you so that you can start an account.
When I called, I was first told that I had reached PNC voice banking, and I was asked to provide my user ID. If I didn't have a user ID, I could say that. When I did, I was next taken to a menu to confirm if I was already a PNC customer.
I said I was not, and I was taken out of voice banking and to the main menu. I was then asked why I was calling, and I said I wanted branch locations. The system told me that I could get branch locations near me by entering a zip code and letting the system return results.
I entered the first zip code, and the system told me there were no locations near that zip code. I then entered another zip code, and the system told me that I had five locations near me and could ask for branch hours by pressing 1 during the description of any branch.
I did so during the closest branch to my zip code and found that it was open Monday to Friday, but closed weekends. For the second branch, I found that on Saturdays, the branch was open 8 am to noon, while Monday through Friday maintained standard business hours.
Overall, I thought this was an easy-to-use service. I had no issues getting information and did not hit a chokepoint at any point. The system recognizes new customers might use the phone beforehand and makes that a simple process. If I were to use PNC Bank, I would absolutely use this number.
Christian has been writing about long hold times and customer service call center experiences since 2010. He's been featured in Bloomberg, the Wall Street Journal and the Boston Globe.
Why Customers Call PNC Bank
If you have time to do a bit of reading before you call PNC Bank, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any PNC Bank customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to PNC Bank, and their purpose. Are any of these similar to the reason you are trying to call?
Account fraud inquiry: "I'm traveling right now and I think a lot of them is come back, like I've let them refund it for it because it's seen as, like, fraud."
- From a call lasting 19m 21s , Jun 17, 2025 5:08 PM
Inquiring about safety deposit box: "Get a safety deposit box."
- From a call lasting 2m 39s , Jun 10, 2025 7:58 PM
Account balance inquiry: "I want to check my account balance."
- From a call lasting 6m 8s , Jun 6, 2025 3:03 PM
Activate ATM card: "I'd like to activate a card."
- From a call lasting 7m 57s , Jun 6, 2025 9:29 AM
Account access assistance: "I am having trouble with my account access and don't know my user ID."
- From a call lasting 1m 41s , Jun 2, 2025 11:25 PM
Close checking account: "I would like to close my account."
- From a call lasting 5m 14s , May 30, 2025 10:17 PM
Information about why customers call PNC Bank is extracted from issues that customers have reported to GetHuman.
Use the link to connect with customer service through Twitter
PNC Bank, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Go to products and services and pause or login to PNC.com and pause before entering password or click the customer service tab once logged into PNC.com.
As a last, sometimes only, resort- PNC Bank customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is PNC Bank's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a PNC Bank agent. This phone number is PNC Bank's best phone number because 45,724 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 888-762-2265 include Setup Account, Account Access, Cancel Account, Statement Request, Dispute a Charge and other customer service issues. Rather than trying to call PNC Bank first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, PNC Bank has 2 phone numbers. It's not always clear what is the best way to talk to PNC Bank representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for PNC Bank. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like PNC Bank. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
