Optus - Faults Phone Number

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131 344
Customer service
Current Wait: 37 min (33m avg)
Hours: 24 hours, 7 days; best time to call: 9:45am
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Reasons customers like you called recently

The line from tne street pole to the house has dropped. It is on our driveway.
Hello, i wait of my feund on credit card!
Can call out but can't receive calls
Glen waverley area in Melbourne. Land line not working since Friday evening. Street add...
I have just connected to the NBN with Optus. Internet is working and I can make calls o...
Your email server has be labelled by sorbs as a spam problem see log extract showing yo...
My fetch box keeps rebooting * or * times a day.
* weeks ago i signed up with optus for a mobile, home and intrernet connection,first th...
My issue is my landline is not working for the second time in a month. The last few day...
Hi I do not kn ow what has or is happening. I have been without my mobile phone in t...
I have reported fault on phone line ** **** **** -- reference nbr: ******** -- on Satur...
The phone line (**********) has not been available since Wednesday ******. This is abou...
We are a business in welshpool who recently swapped from telstra to optus with the pro...
I purchased a phone from Harvey Norman in Bundaberg over a month ago however my contrac...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Optus - Faults's Phone-Based Customer Care

Optus is a telecommunications company that operates in Australia, offering broadband Internet, mobile phone, and, in some areas, cable television services. As the second-largest telecommunications company in Australia, Optus receives many phone calls to its customer service center every day.

Why Do People Call Optus Customer Support?

People call Optus customer service for many reasons, including:

  • Purchasing one or more services
  • Changing or canceling services
  • Technical support
  • Adding or upgrading devices
  • Questions about billing
  • Scheduling technician appointments
  • Filing a complaint about service
  • Transferring service to a new address

Best Practices for Calling Optus Customer Service

There are several things that you can do when calling Optus to improve your chances of a quick answer to a question or a speedy resolution to a problem:

  • Determine which department you need. Optus has different contact numbers for different services and departments, such as Sales, technical support, and billing questions. In addition, these departments have their own hours and days of operation.
  • Have your account number handy. You should be able to find your number on a recent bill.
  • Ensure that you have a way to take notes during the call. Notetaking can help you prepare to escalate your case if necessary.
  • If you are calling about a problem with your bill or service, think about what your ideal resolution might be. When you have a goal before calling, you may find that you are able to keep the conversation on-topic.

How Do Customers Feel About Their Calls to Optus Customer Support?

As you might expect, there are mixed opinions on the quality of Optus customer service. While some customers are satisfied with the level of phone-based service they receive, others feel differently, stating that they spend a lot of time on hold or that Optus representatives are simply unable to resolve their concerns.

Media Mentions

It should be noted, however, that surveys show that the customer service issues experienced by Optus customers are not unique in the industry. Media reports have indicated that many other telecommunications companies have dissatisfied customers.

In 2019, Optus became proactive and started offering additional options for filing customer service requests as well as establishing a "case management" approach that assigns a problem to a single representative who can work toward a resolution.

What Kind of Issues Can Optus Resolve by Phone?

Optus can resolve many issues by phone, including billing questions, helping you to reset a password, troubleshooting service and equipment, arranging for technician appointments, and transferring services.

Optus phone representatives can also answer questions about your service or services and assist in replacing or upgrading devices or equipment.

What Issues Can't Be Resolved Over the Phone?

Issues that involve equipment or line malfunctions may require a visit from a technician to resolve. If you need to return or exchange equipment, you'll have to do that by mail or at an Optus location.

What Can I Do if I am Unhappy with my Call to Optus?

If you get off a call with Optus feeling frustrated or dissatisfied, don't give up. There are options for getting your concerns addressed.

First, if you didn't take notes during your call, take some time to write down or type out what occurred during your conversation with an Optus customer service representative. Having this information in front of you when you contact Optus again can be helpful in explaining your situation.

Next, try calling again. Another agent may be better trained and able to address your concerns professionally.

If calling doesn't seem to work, consider these alternatives:

  • Use the Optus live chat option. Live chat allows you to have a written record of your communications with customer service.
  • Contact Optus via social media platforms. As with live chat, this option provides you with a record of what you and the agent say to each other during your communication.
  • Optus has online message boards that are monitored by Optus representatives. In some cases, other customers may be able to provide you with the help you need. Otherwise, an Optus agent can address your concerns.
  • Visit an Optus retail location. If your issue is complex, call ahead to find out whether a manager will be there to listen to your concern. Sometimes, face-to-face conversations are the most effective at addressing problems.
  • Australia has a Telecommunications Industry Ombudsman office that is independent of Optus and all other telecommunications providers. If you find yourself unable to properly resolve your issues with Optus, you can contact the ombudsman office and ask for assistance.

Customer Number 131 344 - by the Numbers

Numéro de téléphone à composer131 344
Rappel possibleNON
Appel intercepté par une personne réelleOUI
Département que vous appelezService Clients
Heures d'ouverture du centre d'appels24 heures, 7 jours
Meilleur moment pour composer9 h 45
Naviguer dans un labyrinthe téléphonique vers un être humainContinuez à appuyer sur 0
Attente moyenne
Attente actuelle37
Classement (parmi les numéros de téléphone)1
Rang (global)1
Méthodes alternativestéléphone
Qualité de la communication78%
Qualité de l'aide69%
Votes des clients2,903
Dernière mise à jour des informationsThu Jul 29 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Optus - Faults's Best Toll-Free/800 Customer Phone Number

Il s'agit du meilleur numéro de téléphone de Optus - Faults, de l'attente actuelle en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un Optus - Faults agent. Ce numéro de téléphone est le meilleur numéro de téléphone de Optus - Faults car 18,606 des clients comme vous ont utilisé ces coordonnées au cours des 18 derniers mois et nous ont fait part de leurs commentaires. Les problèmes courants traités par l'unité de service client qui répond aux appels au 131 344 incluent Technical Support, Service, Account access et d'autres problèmes de service client. Le Optus - Faults centre d'appels auquel vous appelez a des employés de Singapore et est ouvert 24 hours, 7 days selon les clients. Au total, Optus - Faults a 1 numéro de téléphone. La meilleure façon de parler aux Optus - Faults représentants n'est pas toujours claire. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.

Contacting Optus - Faults - by phone or otherwise

Bien que 131 344 soit le meilleur numéro sans frais de Optus - Faults, c'est aussi le seul moyen de les contacter. La meilleure façon de parler à leur équipe de support client peut simplement être d'informer GetHuman de votre problème et de nous laisser essayer de trouver le meilleur moyen de les contacter ou de trouver de l'aide pour ce problème particulier. En plus d'essayer d'appeler, vous pouvez également commencer par nous dire quel est le problème ci-dessus afin que nous puissions vous trouver la meilleure forme de communication ou un guide écrit. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter Optus - Faults, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. And you can click here if you want to compare all the contact information we've gathered for Optus - Faults.

What is GetHuman's Relationship to Optus - Faults?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Optus - Faults. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our SafeLink Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Virgin Mobile Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like SafeLink or Virgin Mobile. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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