Optus is a telecommunications company that operates in Australia, offering broadband Internet, mobile phone, and, in some areas, cable television services. As the second-largest telecommunications company in Australia, Optus receives many phone calls to its customer service center every day.
People call Optus customer service for many reasons, including:
There are several things that you can do when calling Optus to improve your chances of a quick answer to a question or a speedy resolution to a problem:
As you might expect, there are mixed opinions on the quality of Optus customer service. While some customers are satisfied with the level of phone-based service they receive, others feel differently, stating that they spend a lot of time on hold or that Optus representatives are simply unable to resolve their concerns.
It should be noted, however, that surveys show that the customer service issues experienced by Optus customers are not unique in the industry. Media reports have indicated that many other telecommunications companies have dissatisfied customers.
In 2019, Optus became proactive and started offering additional options for filing customer service requests as well as establishing a "case management" approach that assigns a problem to a single representative who can work toward a resolution.
Optus can resolve many issues by phone, including billing questions, helping you to reset a password, troubleshooting service and equipment, arranging for technician appointments, and transferring services.
Optus phone representatives can also answer questions about your service or services and assist in replacing or upgrading devices or equipment.
Issues that involve equipment or line malfunctions may require a visit from a technician to resolve. If you need to return or exchange equipment, you'll have to do that by mail or at an Optus location.
If you get off a call with Optus feeling frustrated or dissatisfied, don't give up. There are options for getting your concerns addressed.
First, if you didn't take notes during your call, take some time to write down or type out what occurred during your conversation with an Optus customer service representative. Having this information in front of you when you contact Optus again can be helpful in explaining your situation.
Next, try calling again. Another agent may be better trained and able to address your concerns professionally.
If calling doesn't seem to work, consider these alternatives:
Il s'agit du meilleur numéro de téléphone de Optus - Faults, de l'attente actuelle en temps réel et des outils permettant de passer directement à travers ces lignes téléphoniques pour accéder directement à un Optus - Faults agent. Ce numéro de téléphone est le meilleur numéro de téléphone de Optus - Faults car 18,606 des clients comme vous ont utilisé ces coordonnées au cours des 18 derniers mois et nous ont fait part de leurs commentaires. Les problèmes courants traités par l'unité de service client qui répond aux appels au 131 344 incluent Technical Support, Account access, Service et d'autres problèmes de service client. Le Optus - Faults centre d'appels auquel vous appelez a des employés de Singapore et est ouvert 24 hours, 7 days selon les clients. Au total, Optus - Faults a 1 numéro de téléphone. La meilleure façon de parler aux Optus - Faults représentants n'est pas toujours claire. Nous avons donc commencé à compiler ces informations à partir des suggestions de la communauté des clients. Continuez à partager vos expériences afin que nous puissions continuer à améliorer cette ressource gratuite.
Bien que 131 344 soit le meilleur numéro sans frais de Optus - Faults, c'est aussi le seul moyen de les contacter. La meilleure façon de parler à leur équipe de support client peut simplement être d'informer GetHuman de votre problème et de nous laisser essayer de trouver le meilleur moyen de les contacter ou de trouver de l'aide pour ce problème particulier. En plus d'essayer d'appeler, vous pouvez également commencer par nous dire quel est le problème ci-dessus afin que nous puissions vous trouver la meilleure forme de communication ou un guide écrit. Si vous pensez que ces informations sont inexactes ou si vous connaissez d'autres moyens de contacter Optus - Faults, veuillez nous en informer afin que nous puissions les partager avec d'autres clients. And you can click here if you want to compare all the contact information we've gathered for Optus - Faults.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Optus - Faults. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our United Airlines Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Optus - Faults Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like United Airlines or Optus - Faults. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.