Motorola Assistance technique

This number appears to be more of a directory as opposed to a way to get technical support. When I called this number on two different occasions, I was redirected to a different number that I could call for help with my issue as opposed to actually assisting me with my issue.

On the first attempt, I was taken to the main menu and asked if I was calling about the phone number that I was calling from. I said that I was and was told that I could go online to get assistance from Molly, Motorola's virtual assistant. I was then asked what I was calling about, with choices of smart phone, accessory or something else. I said that it was something else and was taken to a second menu, where I selected home and office phones.

I was told that in order to get help with this issue, I would need to call a different number (1-833-468-1468) dedicated to support with home and office phones. I was then asked if I wanted to hear the information again by pressing 1. If I did not press 1, the system would automatically hang up after a few seconds.

I tried the same call again, this time saying that I was calling about accessories. Again, the system took me to a menu where it gave me another number that I could call to get assistance with my issue. It didn't provide any option to get connected elsewhere; it simply asked me if I needed the information repeated and then thanked me for calling before hanging up.

This number does serve a purpose, but it's not great at getting you the information you need unless you don't know which phone number you need to call. Once I had that information, I wouldn't use this number.