Does EL Al Airlines offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Friday, and the most busy day is Monday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Tuesday, and the shortest are on Thursday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for EL Al Airlines below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this EL Al Airlines phone number to document the phone system.
Here is how our research team describes the way the EL Al Airlines phone system greets you: Customers who are not club members, press pound. Frequent flyer club members - for ID using your member's number, press 1. For ID using your social security number, press 2.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press 1 for English.
Below are some clips we've found from EL Al Airlines's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"For English, please press one or hold.
Welcome to El Al customer service center.
Customers who are not club members please press pound.
Might need frequent flyer club members."
Excerpt from a call with EL Al Airlines
Tuesday, January 23, 2024 9:47 PM
They may ask you to enter information with the dial pad
"Al shalom. For English, please press one or hold.
Welcome to l customers who are not please dear customer, the number you entered is invalid.
Please enter the seven or nine digit frequent flyer club member number then press pound."
Excerpt from a call with EL Al Airlines
Monday, April 21, 2025 8:09 PM
The first phone menu
"Welcome to LL customer service center.
Dear customers, as of last Tuesday, with the reopening of the Sky, and the gradual return to operations, we are assisting a lot of customers who are currently outside of Israel and wish to return for your repatriation flight.
For inquiries on other matters, we kindly ask for your patience and request that you call contact us starting July first, by which time we expect to have completed the process of returning all customers currently outside of Israel.
Starting June twenty ninth, we will resume operating a full and regular flight schedule.
New bookings can be made on the Aloha website or through travel agents.
All information is updated regularly on the allow website.
We thank you for your understanding. Dear customers, due to the current security situation and the increase in inquiries following slight cancellations by many airlines, wait times are longer than usual.
Your convenience, we invite you to utilize our self-service options for a variety of transactions, including the purchase of flight tickets, via VLAv website and mobile app or through your respective travel agents.
Even in these challenging times, we are making every effort to respond to all inquiries.
Thank you for your understanding and patience.
For prompt and personalized service, please select your method of identification.
To proceed without identifying yourself, press the pound key.
To identify yourself by providing your McMeid frequent flyer number, press one."
Excerpt from a call with EL Al Airlines
Sunday, June 29, 2025 11:54 PM
What are the hours and when should I call?
EL Al Airlines operates the call center for this 800-223-6700 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 725 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with EL Al Airlines at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this EL Al Airlines phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like EL Al Airlines staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call EL Al Airlines is Friday.The most busy day to call is Monday, which averages 126% more phone calls by comparison.Again, this is based on a sample of 725 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Mon
Busiest
Tue
Wed
Thu
Fri
Quietest
Sat
The shortest wait on hold
We measured the shortest hold times to be on Thursday.The longest wait in the queue on average occurs on Tuesday.
In summation, the best day to call EL Al Airlines is Friday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that EL Al Airlines staffs the call center well on Friday.
Why Customers Call EL Al Airlines
If you have time to do a bit of reading before you call EL Al Airlines, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any EL Al Airlines customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to EL Al Airlines, and their purpose. Are any of these similar to the reason you are trying to call?
Changing flight reservation: "I need assistance with changing my flight, please."
- From a call lasting 36m 16s , Jul 22, 2025 12:39 AM
Information about why customers call EL Al Airlines is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and EL Al Airlines will reply our your email.
As a last, sometimes only, resort- EL Al Airlines customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is EL Al Airlines's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a EL Al Airlines agent. This phone number is EL Al Airlines's best phone number because 2,586 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-223-6700 include Account Access, Special Request, Missed Flight, Change Flight, Refund a Charge and other customer service issues. Rather than trying to call EL Al Airlines first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, EL Al Airlines has 1 phone number. It's not always clear what is the best way to talk to EL Al Airlines representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for EL Al Airlines. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like EL Al Airlines. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.