A:Must enter your zip code, then enter your social security number. Next, follow prompts.Our free phone can also navigate phone menus to get a live human at Card.com for you.
Q:
Does Card.com offer 24 hour customer service?
A:Not at this number; hours here are Mon-Fri 7am-7pm CST.The least busy day is Thursday, and the most busy day is Monday.Schedule a call when the call center is open and when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 2 minutes.The longest hold times are on Thursday, and the shortest are on Friday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Card.com below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Card.com phone number to document the phone system.
Here is how our research team describes the way the Card.com phone system greets you: For identification purposes, please enter your full social security number.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Must enter your zip code, then enter your social security number. Next, follow prompts.
Below are some clips we've found from Card.com's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to enter information with the dial pad
"Thanks for calling. For the fastest service, you can manage your Card dot com premium bank account by password on our website, or with our mobile app, c card dot com slash premium, for details.
Please enter your five digit ZIP code."
Excerpt from a call with Card.com
Monday, June 16, 2025 9:53 PM
What are the hours and when should I call?
Card.com operates the call center for this 844-227-3602 phone number Mon-Fri 7am-7pm CT.The short answer is that you should call on a Thursday.This observation and the following section are based on analysis of a sample set of 686 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Card.com at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Card.com phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Card.com staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Card.com is Thursday.The most busy day to call is Monday, which averages 65% more phone calls by comparison.Again, this is based on a sample of 686 calls made with our AI-powered, web-based phone in the last 90 days.
Mon
Busiest
Tue
Wed
Thu
Quietest
Fri
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
In summation, the best day to call Card.com is Thursday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Card.com staffs the call center well on Thursday.
Why Customers Call Card.com
If you have time to do a bit of reading before you call Card.com, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Card.com customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Information about why customers call Card.com is extracted from issues that customers have reported to GetHuman.
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Card.com will reply our your email.
Conclusion and closing notes
This is Card.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Card.com agent. This phone number is Card.com's best phone number because 264 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 844-227-3602 include Transfer Service, Account Access, Dispute a Charge, Receiving a Payment, Lost or Stolen Card and other customer service issues. Rather than trying to call Card.com first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email. In total, Card.com has 1 phone number. It's not always clear what is the best way to talk to Card.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Card.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Card.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.