A:Press * at each prompt, ignoring messages.Our free phone can also navigate phone menus to get a live human at Allstate for you.
Q:
Does Allstate offer 24 hour customer service?
A:Yes! This call center operates 24 hours a day, 7 days a week.The least busy day is Sunday, and the most busy day is Tuesday.Schedule a call when it's convenient for you.
Q:
How long will I wait on hold?
A:The average hold time is 1 minute and 16 seconds.The longest hold times are on Sunday, and the shortest are on Monday.You can skip the hold time for free.
How do I get through the phone menu to a live person?
Consider using our free service that calls and talks to customer service for you, then sends you a report. Or use our free service that waits on hold and tells you when a human rep is on the line. But if those options don't appeal to you, our team has also documented the phone menu for Allstate below.
Our AI powered phone can dial, navigate the phone menu, wait on hold, and even talk to customer service for you, for free. You don't even need to learn about the path through the various phone options.
That same, free GetHuman Phone can call and navigate the menus and wait on hold for you, but you can opt to do all the talking. We notify you when a rep is on the line and ready to talk, so no need to worry about changing menu options and weaving your way through the maze.
Of course, we completely understand if you prefer to do all the dialing, waiting, and talking yourself. All of these free tools are optional.
GetHuman researchers routinely call this Allstate phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Press * at each prompt, ignoring messages.
Below are some clips we've found from Allstate's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Thanks for calling Allstate, where you're in good hand.
This call will be monitored and recorded.
First off, will you need help with claims?
Just say yes or no.
I don't recognize the number you're calling from. Are you currently in all State policy holder?
Again, I didn't recognize your number.
Are you currently an Allstate policyholder?
Let's try this instead.
If you have a policy with Allstate, just press one.
If not, press two."
Excerpt from a call with Allstate
Wednesday, January 31, 2024 12:41 AM
They may need the phone number on your account
"I'll get you right over to someone in our roadside team.
For immediate assistance, please download the Allstate Motor Club app to initiate your roadside request.
The app is a great way to request services and track the progress of your roadside service in real time.
Download the Allstate Motor Club app to schedule your roadside service today.
This is an emergency, Please hang up and dial nine one one.
It is easiest to submit a rescue request from your mobile phone.
To receive a text message and submit a new request, press one."
Excerpt from a call with Allstate
Wednesday, July 2, 2025 11:58 PM
They may ask your reason for calling (instead of a menu)
"Thanks for calling Allstate, where you're in good hands.
This call will be monitored and recorded.
First off, will you need help In a few words, tell me why you're calling today."
Excerpt from a call with Allstate
Thursday, July 3, 2025 10:44 AM
They may ask you to enter information with the dial pad
"And what's the ZIP code where you need that coverage?
Once again, what's the ZIP code?
You can also say I don't have it.
I didn't hear anything.
This time, using your keypad, please enter the five digit ZIP code where you need that quote now."
Excerpt from a call with Allstate
Friday, March 1, 2024 11:18 PM
They may ask you to say or enter information
"I'll need your call reason before I attempt to transfer.
Let's try another way. Choosing from one of these five options should help.
Please say payments and billing, manage my policy, claims, online help, or get documents.
Again, say payments and billing, manage my policy, claims, online help, or get documents.
Instead, so I can pass your account to one of our reps,
please say or enter your nine digit policy number now, or say I don't have it."
Excerpt from a call with Allstate
Friday, June 7, 2024 3:39 PM
The first phone menu
"Thanks for calling Allstate, where you're in good hands.
This call will be monitored and recorded.
First off, will you need help with claims?
Just say yes or no.
Sure. I'll get you right over to someone in our road side team.
For immediate assistance, please download the Allstate Motor Club app to initiate your roadside request.
The app is a great way to request services and track the progress of your road side service in real time.
Download the Allstate Motor Club app to schedule your roadside service today.
If this is an emergency, please hang up and dial nine one one.
It is easiest to submit a request from your mobile phone.
To receive a text message and submit a new request, press one.
Message and data rates may apply. If you have questions about your Allstate Motor Club membership, press two."
Excerpt from a call with Allstate
Tuesday, May 21, 2024 1:41 PM
What are the hours and when should I call?
Allstate operates the call center for this 800-255-7828 phone number 24 hours, 7 days.The short answer is that you should call on a Monday.This observation and the following section are based on analysis of a sample set of 7,399 calls made in the last 90 days using our free, web-based phone (see above).
Call when they- and you- are open
When you use our free AI-powered phone to call and talk, wait on hold, or navigate for you, you can also schedule the call with Allstate at a time when they are open and when it works for you. We will confirm you are ready before placing the call, just in case. That means you can "set it and forget it" ahead of time.
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Allstate phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Allstate staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Allstate is Sunday.The most busy day to call is Tuesday, which averages 129% more phone calls by comparison.Again, this is based on a sample of 7,399 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Busiest
Wed
Thu
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Sunday, which is 217% longer than the minimum.As you can see, there is more fluctuation in hold time over the course of the week than there is in call volume.
In summation, the best day to call Allstate is Monday.It isn't the least busy day, but the fact that hold times are shortest combined with it being on the busy side tells us that Allstate staffs up on Monday to handle the higher call volume, and that makes it the best time to call.
Calling Allstate to set up a customer service call leads to a highly responsive callback system from the team, even if the system isn't initially set up for you to get assistance right away. When you call, you're asked for the reason for your call, allowing you to choose things such as renewing your policy, getting roadside assistance or starting up a new policy.
When you opt to start a new policy, the system will take you through the basics of setting up a policy, such as asking you what zip code you're going to want to get coverage in. Once you've set all that up, the system will either patch you through to the next available representative or have you set up a callback from Allstate to have a representative speak with you.
If you choose the callback option, you're supposed to provide your name so that the team knows who they're dealing with before they call you back. Even if you don't record your name, the system will still set you up to get a callback, and Allstate's representatives are good about giving a call back when the time comes. I was told my wait would be 20 minutes for a callback, and sure enough, I did receive a call at the end of that time period.
I decided to see if they would try to call back if I didn't answer, and they did exactly that. The company called three times to try to continue the conversation, which I did not do because I did not wish to provide personal information on a quote I did not need. After the third callback attempt, the system drops you from your place in line and forces you to have to call again in order to get customer service.
Overall, I thought the automated system was well set up, even if the attempts to call back were a tad excessive. I didn't have any issues getting through the system, and I was able to get myself set up to get helpful information from the time that I received a call back. I didn't expect to get full information over the phone, especially without actually holding an Allstate policy, but having a way to contact people you need for basic questions makes a real difference and made it much easier to handle.
Setting up the callback program was also a great idea for this number. Given how long lines can get, it's nice to have a callback setup in place so that you don't have to spend all day waiting on hold. This is becoming a more common feature, and it's easy to see why, as it helps cut back on wait times. Based on this, I would absolutely use this number if I needed assistance from Allstate.
Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.
Why Customers Call Allstate
If you have time to do a bit of reading before you call Allstate, we recommend you read over some of our problem-specific articles.
Click the link above to get answers to just about any Allstate customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to Allstate, and their purpose. Are any of these similar to the reason you are trying to call?
Roadside assistance request: "I need roadside assistance."
- From a call lasting 6m 14s , Jul 23, 2025 5:07 PM
Roadside assistance inquiry: "I need to speak with an agent about roadside assistance."
- From a call lasting 9m 1s , Jul 23, 2025 4:57 PM
Reinstate canceled insurance: "I need to reinstate; I can't drive without insurance."
- From a call lasting 13m 25s , Jul 22, 2025 3:16 PM
Request for brochure: "I was wondering if you could please send me a brochure in the mail."
- From a call lasting 17m 32s , Jul 21, 2025 1:46 AM
Requesting roadside assistance: "I need roadside assistance."
- From a call lasting 2m 33s , Jul 19, 2025 4:52 PM
Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Allstate will reply our your email.
Allstate, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
Some customer service teams, like that of Allstate, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.
As a last, sometimes only, resort- Allstate customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is Allstate's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Allstate agent. This phone number is Allstate's best phone number because 1,758 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-255-7828 include Get insurance, Make/Chase a claim, Coverage question, Overcharge/Strange charge, Renew coverage and other customer service issues. Rather than trying to call Allstate first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter or facebook or email. In total, Allstate has 3 phone numbers. It's not always clear what is the best way to talk to Allstate representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Allstate. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Allstate. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.
