Updated

iHerb.com Customer FAQ

Top Answers & How-to Guides

What is iHerb.com's Phone Number?

The question we are asked most often is about how to talk to iHerb.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I find vegan supplements on iHerb?

Yes, iHerb offers a wide variety of vegan supplements to cater to different dietary preferences and needs. Customers can find options...
Ask any question you have about iHerb.com customer service, get an answer now.

Recent iHerb.com Customer Questions

my package was damaged and when can i get new order please ?

For issues regarding damaged packages, please refer to the return and replacement policies provided by iHerb.com. The specifics on how to proceed with your order and when you can expect a replacement will be detailed there.
Asked Feb 21, 2025 5:22 PM

I did not receive what I ordered, although I got an email saying that it was delivered.

If you received an email stating your order was delivered but did not receive it, please check around your delivery area for any packages left in unusual places. Sometimes deliveries can be made to a neighbor or left at an alternate location. We recommend reviewing the tracking information for further details. If you still cannot locate your order, there is a link to the most up-to-date contact information right here on this page to assist you further.
Asked Dec 15, 2024 11:56 PM

How do I speak to customer service by phone

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jul 9, 2024 6:10 PM

what is the email address for customer service

As your assistant, I'm not able to provide specific contact information such as email addresses. However, you can easily find the most current contact information for iHerb's customer service on this FAQ page that you're currently viewing. There's a link here with all the details you need to get in touch with their team.
Asked May 11, 2024 4:27 PM

what is the customer support phone number?

There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked May 8, 2024 7:51 PM

Help me with my iHerb.com customer service issue

Customer Service

How do I contact iHerb's customer service?

iHerb customer service can be tricky to pin down. We took the time to figure out the best ways possible and laid them out in this easy...

Can I track my order?

Yes, tracking your order from iHerb is indeed possible. Once your order has been processed and shipped, you should receive an email...

Can I cancel or change my order?

Once an order is placed on iHerb.com, it is typically processed quite quickly. Therefore, the possibility of canceling or changing...

Return and Refund

What is iHerb's return policy?

iHerb has a customer-friendly return policy designed to ensure satisfaction with their products. Generally, products can be returned When considering a return, it is advisable to check the specific details related to the product category, as different categories may have additional guidelines. For instance, items such as personal care products or food may be subject to stricter return requirements. Customers are typically required to obtain a return merchandise authorization before sending items back, and shipping costs for returns may not be covered by iHerb, so they should be prepared for that aspect as well. For further information and the most up-to-date details regarding the return process, customers may visit the relevant section on the iHerb website. It provides comprehensive information on the procedures and any exceptions that may apply to their specific situation, ensuring clarity and ease of understanding....

What is the process for returning a product?

The process for returning a product to iHerb.com typically involves several steps to ensure a smooth and efficient experience. First, To initiate a return, customers can usually log into their account on the iHerb website and locate the order they wish to return. From there, they may find an option to initiate the return process. It is important to follow any instructions provided during this process, as they may include obtaining a return authorization or a specific return label. Depending on the reason for the return, customers may be required to pay for return shipping, or it may be covered by iHerb. Once the returned item is received and processed, customers can anticipate receiving their refund, which may take a few business days to appear in their account. For precise information or any updates regarding individual returns, it is advisable to check the relevant sections on the iHerb website....

Shipping Information

How long does shipping typically take?

Shipping times for orders from iHerb.com can vary widely depending on several factors, such as the shipping method selected, the destination, It is important to note that unforeseen circumstances, such as weather delays or customs inspections, can also affect delivery times. Customers can find more specific shipping options and estimated delivery times by checking the current web page under the shipping section or during the checkout process for their orders....

Do you offer international shipping?

iHerb.com does offer international shipping to various countries around the world. Customers can place orders from many locations,...

Payment and Discounts

What payment methods does iHerb accept?

iHerb accepts a variety of payment methods to accommodate the diverse needs of its customers. Commonly accepted options include major...

Are there any discounts or promotions available?

iHerb.com frequently provides a variety of discounts and promotions for its customers, making it an attractive destination for online To stay updated on the latest promotions, customers can regularly visit the iHerb.com website, where promotions are typically highlighted on the homepage or in specific product categories. There may also be a dedicated section for current deals and discounts that customers can check for more detailed information. Furthermore, subscribers to iHerb's newsletter may receive exclusive offers and notifications about upcoming sales directly in their email inbox. Checking the website’s promotions section will provide the most accurate and current information regarding discounts available at iHerb.com at any given time....

What is iHerb's price matching policy?

iHerb does not publicly advertise a price matching policy on their website. Typically, companies that do offer price matching will...

Loyalty and Rewards

What is iHerb's loyalty program?

iHerb offers a loyalty program designed to reward customers for their continued patronage. Participants in the program can earn rewards In addition to earning points on purchases, customers can also accumulate rewards by engaging with the iHerb community, such as providing valuable feedback on products they have tried. It is important to note that these points often have an expiration date, which encourages regular shopping. The program may also feature special offers and promotions, allowing customers to earn extra points during specific times or on selected products. To fully understand the details of the loyalty program, including how points can be earned and redeemed, it is advisable to explore the relevant section on the iHerb website. There, customers can find updated information and any changes to the program....

What kind of loyalty rewards can I earn with my purchases?

iHerb.com offers a loyalty rewards program that allows customers to earn rewards on their purchases over time. When customers make The percentage earned can vary based on the total amount spent and whether certain promotions or special items are included in the purchase. Customers can monitor their rewards balance through their account on the iHerb.com website. It is beneficial to check the current loyalty rewards details directly on the iHerb.com site, as they may update their program periodically and introduce new promotions. This allows customers to stay informed about the most current earning opportunities, potential expiration of rewards, and how to maximize their benefits with every purchase. Overall, the loyalty rewards program is designed to provide value to returning customers while encouraging them to explore a wide range of products available on the platform....

Product Authenticity

Are all products on iHerb authentic and genuine?

iHerb.com takes great care in ensuring that the products available on its platform are authentic and genuine. The marketplace offers...

What steps are taken to ensure product quality?

iHerb.com takes product quality very seriously and implements several key steps to ensure that customers receive high-quality items. Additionally, iHerb.com conducts thorough testing of products for purity and potency. This often includes third-party laboratory analysis to verify that the products contain the ingredients listed on the label and are free from contaminants. iHerb also ensures that products are stored and shipped under optimal conditions, which is crucial for maintaining their efficacy and safety. Moreover, product descriptions and ingredient lists on iHerb.com are carefully reviewed to provide customers with accurate information. They include details on product sourcing, manufacturing processes, and any relevant certifications, such as organic or non-GMO certifications. Lastly, iHerb.com actively encourages customer feedback and reviews, allowing them to continuously improve their offerings based on consumer experiences. By taking these steps, iHerb.com strives to create a reliable shopping experience where customers can trust the quality of the products they purchase....

Product Variety

How can I find all-natural products on iHerb?

Finding all-natural products on iHerb is quite straightforward. First, visitors can navigate to the iHerb website and utilize the search Additionally, users can explore the categories available on the site, which often feature subcategories dedicated to natural and organic products. Using the filters available on the left side of the product listings page can help narrow down the options. For instance, users can filter by attributes like "Non-GMO," "Organic," or "Vegan," which can assist in identifying products that align with an all-natural lifestyle. Furthermore, checking the product descriptions and labels is essential, as they provide information on the ingredients used in each product. By taking these steps, customers can discover a wide range of all-natural options available on iHerb....

Do you sell organic or non-GMO products on iHerb?

iHerb offers a wide range of organic and non-GMO products across various categories, including supplements, food, personal care items,...

Can I find vegan supplements on iHerb?

Yes, iHerb offers a wide variety of vegan supplements to cater to different dietary preferences and needs. Customers can find options...

Reviews and Subscriptions

Are there any subscription services available for regular orders?

iHerb does offer a subscription service that allows customers to set up regular orders for their favorite products. This service is...

How do I leave a review for a product I purchased?

Leaving a review for a product purchased from iHerb.com is a straightforward process. First, you should log in to your account on the...
We look to the iHerb.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
iHerb.com issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated