iHerb.comFAQ client

If you received an email stating your order was delivered but did not receive it, please check around your delivery area for any packages left in unusual places. Sometimes deliveries can be made to a neighbor or left at an alternate location. We recommend reviewing the tracking information for further details. If you still cannot locate your order, there is a link to the most up-to-date contact information right here on this page to assist you further.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

As your assistant, I'm not able to provide specific contact information such as email addresses. However, you can easily find the most current contact information for iHerb's customer service on this FAQ page that you're currently viewing. There's a link here with all the details you need to get in touch with their team.

There is a link to the most up-to-date contact information right here on this page that you are viewing.

We're sorry to hear that your order is held up in customs. Unfortunately, iHerb does not have control over customs policies and procedures. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. Customs, duties, and taxes are non-refundable, so if an item is returned due to high customs fees, we would not be able to refund the cost. If your order is detained long-term, it's possible that customs may return your order to us, in which case we will reach out to arrange a refund or replacement.