I ordered a new sim card for a new prepaid plan with verizon. My printed receipt shows...

GetHuman-struini's problème de service client avec Verizon Wireless Prepaid de août 2021

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The issue in GetHuman-struini's own words
I ordered a new sim card for a new prepaid plan with verizon. My printed receipt shows my order number *********** and it also shows my new phone * ***-***-****. I then received an email asking me to verify my email and in the email it says that my phone * ends with ****? When I try to verify my email and put in the number that was assigned, it says it is not valid? I have called customer service (***) ***-**** and no one there can find my info. They give me the customer service number for the prepaid plans of (***) ***-**** but I cannot talk with someone because I don't have a valid phone * to enter. It just says sorry your having trouble and hangs up on me. Unless I know what number is assigned to me, it won't allow me to talk with someone.

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Comment puis-je récupérer mon compte prépayé Verizon Wireless ?Comment transférer des minutes vers un nouveau téléphone prépayé Verizon Wireless ?
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Verizon Wireless Prepaid

Problème de service client
Reported by GetHuman-struini
août 12, 2021 - il y a un an
Not resolved
Vu par 7 clients jusqu'à présent
Problème similaire à 681 autres
0 clients suivant ce
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Timeline

GetHuman-struini a commencé à travailler sur ce problème
août 12, 2021 2:01pm