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TurboTax Customer FAQ

Top Answers & How-to Guides

What is TurboTax's Phone Number?

The question we are asked most often is about how to talk to TurboTax customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Find My Checking Account and Routing Number with TurboTax?

Tax filing can be a hectic process, mainly if you make the mistake of providing the wrong checking account and routing numbers. Therefore,...

How Do I Obtain Copies of My Previous Tax Returns on Turbo Tax?

This article discusses getting copies of previous years' tax returns that you filed with Turbo Tax. Instructions are provided for getting...
Ask any question you have about TurboTax customer service, get an answer now.

Recent TurboTax Customer Questions

How to I talk to a human at turbotax? The automated robot doesn't give me the options I need.

There is a link to the most up-to-date contact information right here on this page that you are viewing. You can use that link to find the best way to speak with a human at TurboTax.
Asked Feb 20, 2025 8:54 PM

How do I file a W2 that I received after filing my tax return

If you receive a W-2 after filing your tax return, you will need to file an amended return using Form 1040-X. This form allows you to correct your original tax return to include the newly received W-2 income. Be sure to also include any additional taxes owed or adjustments to your refund. Follow the instructions on the form carefully to ensure that you complete the amendment correctly. Note that you should file the amended return within three years of the original due date of your return to ensure that it is accepted.
Asked Feb 19, 2025 7:14 PM

no longer have access to my email account or phone number used for my Turbo Tax account

In case you no longer have access to your email account or phone number used for your TurboTax account, you will need to use TurboTax's account recovery options. TurboTax might ask you for some personal information to verify your identity. This can include your name, DOB, SSN, or other tax-related information. Once your identity is confirmed, you will be able to update your contact information and regain access to your account. For your security, it's important to keep your contact information updated to avoid such issues in the future.
Asked Apr 20, 2024 6:57 AM

Turbotax cra autofill function for turbotax online

Sure! TurboTax Online supports the Auto-fill my return service, a feature of the Canada Revenue Agency that lets you automatically fill in parts of your income tax return. To use it, first set up a CRA MyAccount and then through TurboTax, choose "Auto-fill my return". You'll need to log into your CRA MyAccount, then authorize TurboTax to use the service. TurboTax will then automatically fill in parts of your return with information the CRA has for that tax year – for example, your T-slips or RRSP contribution limit. Please double-check this information to ensure its accuracy. It's a useful feature that can make completing your return faster and easier!
Asked Apr 15, 2024 10:43 PM

I need to remove the bank account connected to my account

You can change or remove the bank account linked to your TurboTax account in a few steps. Sign into your TurboTax account and navigate to the tax timeline. Click on 'load my tax timeline' and then search for the section 'your federal refund’. Choose the 'edit' option. In the ‘We'll get your federal refund directly deposited’ section, you can modify your bank account details. Make the necessary changes or remove the bank detail and remember to save. Please note that you can't make these changes once your return has been accepted by the IRS.
Asked Apr 15, 2024 3:46 PM

Help me with my TurboTax customer service issue

Filing Taxes

How Do I File My Taxes with TurboTax?

You can use TurboTax when filing your tax returns. It is easy to use, and it can help you easily identify the package that fits your...

How Do I Request an Extension to File My Taxes with Turbotax?

If you are unable to pay your taxes all at once, you can apply for an extension to file your tax. This can be done through Turbo Tax...

How Do I Pay My Taxes with Turbotax?

There are many different ways to pay your tax bill with TurboTax; you can choose to pay by credit or debit card, check, a money order,...

What forms does TurboTax support?

TurboTax is designed to accommodate a wide variety of tax forms, making it suitable for various tax situations. Primarily, it supports For those who have specific situations, such as rental property or business ownership, TurboTax is equipped to handle various additional forms, including but not limited to Schedule E for rental income, and various forms related to tax credits and adjustments like Form 8862 for the earned income credit. In terms of state taxes, TurboTax supports the majority of state forms, allowing users to complete both federal and state filings in one place. For the most accurate and comprehensive information regarding the specific forms supported, it is advisable to refer to the appropriate section on TurboTax's official website, which provides guidance based on the user's selected product and tax situation....

Can I use TurboTax to file my business taxes?

TurboTax does offer products specifically designed for filing business taxes. For business owners, there are several versions of TurboTax Additionally, for sole proprietors, there is the option to use TurboTax Premier or TurboTax Self-Employed. These versions enable users to file their personal taxes along with their business income reported on Schedule C, which is essential for individuals running businesses as a sole proprietorship. TurboTax products include features that help users maximize deductions relevant to their business type, while also ensuring compliance with tax laws. It is important for business owners to select the version that best fits their specific situation and needs. For more detailed information about which TurboTax product is best for your particular business type, it may be helpful to explore the features listed on the TurboTax product page. ...

Refunds and Payments

Will My Stimulus Check Be Put on My Turbo Tax Card?

If you are curious about the possibility of your stimulus check being put on your Turbo Tax card, your best option is to speak with...

How Do I Check My Turbotax Refund Status?

E-filing your tax return with TurboTax allows you to quickly check the status of your refund from the IRS, whereas snail-mailing it...

How Do I Get a Refund from Turbotax?

Turbo Tax offers assistance in filing taxes and determining eligibility for a tax refund. To request a refund, users must log in to...

How Do I Get Turbotax or the Irs to Re-Issue My Tax Refund?

If you experience a delay in receiving your tax refund, there are steps you can take to resolve the issue. First, check your refund...

Account Management

How Do I Find My Checking Account and Routing Number with TurboTax?

Tax filing can be a hectic process, mainly if you make the mistake of providing the wrong checking account and routing numbers. Therefore,...

How Do I Obtain Copies of My Previous Tax Returns on Turbo Tax?

This article discusses getting copies of previous years' tax returns that you filed with Turbo Tax. Instructions are provided for getting...

How Do I Update Y Account or Bank Account Information on Turbotax?

Filing your taxes online is faster and easier than ever, thanks to software built into websites like TurboTax, but it's also more important...

How Do I Access My Turbotax Account?

Turbo Tax is a leading income tax return software package produced by Intuit. To access your TurboTax account, start by opening the...

How do I recover my TurboTax account?

Account recovery is a necessary process for TurboTax users who have lost access to their accounts. To regain access and verify ownership,...

General Inquiries

What Are the Pros and Cons of Using Turbo Tax?

Turbo tax is a tax preparation software that allows you to complete your tax return quickly and easily. If you find filling in tax...

Does Turbo Tax Get You the Biggest Refund?

Turbo tax is a software that allows individuals to complete their tax return quickly and easily. If you find filling in tax returns...

Tax Advice and Support

How Do I Contact Turbotax with a Tax Question?

If you have a tax question, you can speak to a Turbo Tax customer representative who will be happy to help. The company can be contacted...

Does Turbotax Help with Tax Advice?

TurboTax offers two services for taxpayers: Live Assisted and Live Full Service. Both services provide unlimited tax help, but Live...

What is TurboTax Live and how does it work?

TurboTax Live is a service offered by TurboTax that provides users with access to real-time assistance from tax experts as they prepare When a user chooses TurboTax Live, they can start their tax return using the TurboTax software just as they would normally. At any point during the filing process, they have the option to engage with a live tax expert. These experts are available to answer questions, provide insights, and even review a user's completed return for accuracy before it is filed. This is particularly beneficial for individuals who have complex tax situations or those who may feel uncertain about certain aspects of their return. Additionally, TurboTax Live comes with features such as the ability to have the tax expert handle the entire tax return for the user, taking the stress out of tax preparation entirely. Users can take comfort in the fact that TurboTax Live includes a satisfaction guarantee, meaning they can rely on the quality of service provided. For more detailed information about TurboTax Live, including subscription options and pricing, it is advisable to check the current TurboTax website, as it is frequently updated with information relevant to users....

Importing and Deductions

Can I import my W-2 form into TurboTax?

Yes, TurboTax provides a convenient option for users to import their W-2 forms directly into the software, which can save time and It is essential to have your W-2 form handy, as this will help you verify that the correct information has been imported. If for some reason the import does not work successfully, you can always enter the information manually by filling out the appropriate fields in the TurboTax application. Additionally, users may wish to check the current TurboTax website for any specific instructions or updates related to this import feature, as it can vary slightly from year to year....

Does TurboTax support foreign income and foreign tax credits?

TurboTax does provide support for foreign income and foreign tax credits, making it easier for taxpayers who have earned income from Additionally, TurboTax typically guides users through the process of claiming foreign tax credits, which can help reduce the amount of tax owed in the United States. The software provides prompts and instructions to ensure that all relevant information is captured accurately. Taxpayers should take care to review their foreign income and tax payments meticulously, as there can be complexities involved. For the most accurate and detailed information, users are encouraged to check the current TurboTax website, where resources and tutorials are often available to assist with these specific tax situations....

Can I deduct student loan interest with TurboTax?

Yes, TurboTax provides a way for users to deduct student loan interest on their tax returns. The student loan interest deduction is...

Does TurboTax handle cryptocurrency tax reporting?

TurboTax does indeed provide options for handling cryptocurrency tax reporting. As the interest in cryptocurrencies has grown, TurboTax When using TurboTax, taxpayers can answer specific questions about their cryptocurrency holdings, which helps the software determine the tax implications of their transactions. The program also includes capabilities for importing data from cryptocurrency exchanges, allowing for a smoother reporting experience. Additionally, TurboTax provides guidance through various resources to assist users in understanding how to report their gains or losses accurately. It is advisable for taxpayers to stay informed about the latest regulations regarding cryptocurrency as they can often change. For the most accurate and personalized guidance, users should look at the help sections available on the TurboTax website, which can provide current information about the software's capabilities and features related to cryptocurrency reporting....
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