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StandUp Wireless Customer FAQ

Top Answers & How-to Guides

What is StandUp Wireless's Phone Number?

The question we are asked most often is about how to talk to StandUp Wireless customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I set up voicemail on my StandUp Wireless phone?

Setting up voicemail on a StandUp Wireless phone is a straightforward process, typically involving just a few simple steps. First, On reaching voicemail, you may be prompted to create a password if this is your first time setting it up. It is advisable to choose a password that is easy for you to remember, yet difficult for others to guess. After setting up the password, you will likely be guided through additional prompts. This may include recording your name and a personal greeting. It is essential to follow the instructions carefully to ensure your voicemail is set up properly. If you need further guidance or if things do not go as planned, it may be helpful to look for additional resources on the StandUp Wireless website, as they may have specific instructions tailored to your device model or service plan....
Ask any question you have about StandUp Wireless customer service, get an answer now.

Recent StandUp Wireless Customer Questions

I want to transfer my stand up wireless number to a new carrier

To transfer your StandUp Wireless number to a new carrier, you'll need to provide your new carrier with your current phone number and account information. Make sure your StandUp Wireless account is active and that you do not cancel your service before the transfer is complete, as this could result in losing your number. Your new carrier can guide you through their specific process for porting the number.
Asked Jan 20, 2025 7:56 PM

Why can't I make or receive calls and when I text it shows up a totally different number

There could be several reasons for issues with making or receiving calls. It's possible that there's a network problem, your account might have restrictions, or your device may need a restart or to be reset to update its settings. As for the text showing a different number, this could be due to using a different messaging service or a configuration issue with your phone. If these problems persist, please check the troubleshooting steps provided on this page.
Asked Jan 2, 2025 7:33 PM

Is standup wireless the same company as qlink?

StandUp Wireless and Q Link Wireless are separate companies that provide similar services, such as affordable phone service to eligible customers through government assistance programs. They may have different plans, coverage areas, and customer service practices.
Asked Dec 28, 2024 4:05 AM

I can not receive or place calls.

If you are unable to receive or place calls, please check that your phone is properly set up and has a strong signal. Ensure that your service is active and that there are no network outages in your area. Restarting your phone can also help resolve temporary issues. If problems persist, consider checking your account status or recent charges that may have affected your service.
Asked Dec 25, 2024 8:16 PM

I need a transfer pin to keep my number

You can obtain a transfer PIN by logging into your StandUp Wireless account or by checking any communications from us related to your service. This PIN is necessary for porting your number to a different carrier.
Asked Dec 21, 2024 4:01 AM

Help me with my StandUp Wireless customer service issue

Plan and Service Options

How do I change my plan with StandUp Wireless?

To change a plan with StandUp Wireless, one can typically start by visiting their official website, where detailed information about It is important to review any terms or conditions associated with plan changes, as there may be specific requirements or fees involved. StandUp Wireless usually provides clear instructions on how to select a new plan and finalize the changes. For the most accurate and up-to-date information on plan options, it is recommended to refer directly to the current web page pertaining to StandUp Wireless....

Are there any international calling options with StandUp Wireless?

StandUp Wireless primarily focuses on providing affordable mobile services within the United States. However, for those interested Customers can often utilize third-party applications and services to make international calls, leveraging data or Wi-Fi connections for improved affordability. It is advisable for users to check the details of their specific plan to ascertain any available features related to international calling. For up-to-date information regarding any possible international calling options and their associated costs, users should consult the current web page for StandUp Wireless. There they will find the most accurate and detailed information related to their services and any potential international features that may be offered....

Network and Connectivity

What should I do if I experience poor service or connectivity issues?

If a user experiences poor service or connectivity issues with StandUp Wireless, there are several steps that can be taken to potentially Next, users should ensure that their device is configured correctly. This includes verifying that the device is set to the appropriate network settings and that any software updates have been installed. Restarting the device can also often help in refreshing the connection to the network. Another key step is to examine the signal strength. If the signal strength is weak, users might consider moving to a location with better reception. If these measures do not alleviate the issues, the user can consult StandUp Wireless’s website for additional troubleshooting tips. This may include identifying common solutions to connectivity problems based on the specific device or plan being utilized. For further assistance, looking for contact information on the current web page may be helpful....

How do I set up voicemail on my StandUp Wireless phone?

Setting up voicemail on a StandUp Wireless phone is a straightforward process, typically involving just a few simple steps. First, On reaching voicemail, you may be prompted to create a password if this is your first time setting it up. It is advisable to choose a password that is easy for you to remember, yet difficult for others to guess. After setting up the password, you will likely be guided through additional prompts. This may include recording your name and a personal greeting. It is essential to follow the instructions carefully to ensure your voicemail is set up properly. If you need further guidance or if things do not go as planned, it may be helpful to look for additional resources on the StandUp Wireless website, as they may have specific instructions tailored to your device model or service plan....

Transfer and Porting

What are the age requirements to sign up for StandUp Wireless?

According to the information available, individuals must be at least eighteen years old to sign up for StandUp Wireless services in...
We look to the StandUp Wireless issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
StandUp Wireless issues reported to GetHuman
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