StandUp WirelessFAQ client

Coverage can vary by location. We recommend checking the coverage map on our website to see if your area, including zip code 16125, is serviced. If you're experiencing issues with service, it may be due to other factors.

To transfer your phone number to another carrier, you will need to contact your new carrier to initiate the process. They will guide you through the steps required for the number transfer, which may include providing your account information with Q Link Wireless. Ensure that your account is active with Q Link Wireless, and do not cancel your service before the transfer is completed, as it may cause the process to fail. Follow your new carrier's instructions carefully to ensure a smooth transition.

Q Link Wireless offers free and low-cost phone plans that include unlimited talk and text, along with a certain amount of data each month. Their plans may vary based on eligibility and location, providing comprehensive options to assist individuals with different needs. For specific details on the latest plans, please refer to the information available on this page.

If you're not getting service on your SIM card, ensure that the SIM is properly inserted into your device. Restart your phone to refresh the network connection. Check if your device is compatible with Q Link Wireless and ensure your account is active and in good standing. If the issues persist, reviewing your device's network settings may also help.

To turn your Q Link phone back on, ensure that it is charged. If the phone remains off, try restarting it. If it was deactivated due to non-use or missed payments, you may need to reactivate it. Check your account status and ensure you are within the guidelines of the program. Follow the instructions on your account page for reactivation.