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Nintendo Customer FAQ

Top Answers & How-to Guides

What is Nintendo's Phone Number?

The question we are asked most often is about how to talk to Nintendo customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Reset My Ninendo Parental Controls Pin?

As a parent, you want your children to enjoy life which sometimes includes video gaming. You also want to protect your children from...

How Do I Update My Account Info with Nintendo?

Is it time for you to update your account information with nintendo? Not to worry, nintendo allows you to update your account information...
Ask any question you have about Nintendo customer service, get an answer now.

Recent Nintendo Customer Questions

My account got suspended and I'm assuming it's because my debit card got lost and I had to cancel and get a new one. I already have the new one but I don't know how to update my account since I can't access it anymore.

Typically, Nintendo accounts can be suspended for a variety of reasons, including payment issues. To resolve this, you'll need to clear any outstanding payments. You can do this by logging into the Nintendo website and updating your payment information there. If you're still unable to access your account after updating your payment information, it's possible your account was suspended for different reasons. Unfortunately, you'll need to communicate directly with Nintendo to sort out any extra issues. Keep in mind to never share your payment information without making sure it's on the official Nintendo site.
Asked Mar 6, 2024 4:32 AM

refusal to accept payment in nintendo shop

If your payment isn't going through in the Nintendo Shop, it's possible that your credit card information is incorrect or out-of-date, or the region of your Nintendo Account doesn't match the region of your payment method. Check your account information to ensure everything is up-to-date and that your payment method is from the same region as your Nintendo Account. If the issue persists, your card might be incompatible, and you may need to use a different form of payment or purchase a Nintendo eShop Card instead. Always ensure to enter the correct CVV and postal code as well.
Asked Mar 3, 2024 10:14 AM

Help me with my Nintendo customer service issue

Account Management

How Do I Reset My Ninendo Parental Controls Pin?

As a parent, you want your children to enjoy life which sometimes includes video gaming. You also want to protect your children from...

How Do I Update My Account Info with Nintendo?

Is it time for you to update your account information with nintendo? Not to worry, nintendo allows you to update your account information...

Can I transfer my digital games to another Nintendo account?

Transferring digital games between Nintendo accounts is a topic that many Nintendo users are curious about. Unfortunately, Nintendo’s However, there are some alternatives to consider. If you have multiple Nintendo consoles, you can use the Nintendo Switch's primary account feature. By designating one account as the primary account on a particular console, you can download and play games associated with that account on the primary console. Other users on that same console can access those games without needing the original account to be logged in. If you are looking to share your library with family members, Nintendo offers a Family Group option that allows multiple accounts to share access to certain games, provided they are all part of the same family group. For more details on the policies surrounding digital games, users can refer to the official Nintendo website, which offers comprehensive information....

How can I report an issue with my Nintendo account?

Reporting an issue with a Nintendo account can be a straightforward process, although Nintendo does not provide direct means for customers There, users can navigate to the support section to find relevant resources and troubleshooting tips. This area often contains information that can assist the user in resolving common problems. Should the issue persist, Nintendo provides options for users to create an inquiry or support ticket. Attention may be required for issues involving unauthorized access or compromised account information, where prompt action is advisable. For further assistance, the Nintendo website typically lists information on how to reach them for specific concerns. It is always recommended to have account details at hand when seeking support, as that can expedite the resolution process....

Shopping and Orders

How Do I Redeem My Nintendo Eshop Card?

If you have a Nintendo eShop card, you can redeem it for credit toward purchases at Nintendo's online store. If you do not have a Nintendo...

How Do I Make an Order for the Nintendo Cyber Monday Event?

If you wish to make an order for the Nintendo Cyber Monday event, you can do it on their website. Nintendo allows you to return items...

How Do I Find Cyber Monday Deals for Nintendo?

If you wish to find Cyber Monday deals for Nintendo, you may check their website or contact the customer service agents directly. Cyber...

How Do I Find Black Friday Deals for Nintendo?

Black Friday is a day where shoppers benefit from huge discounts on items. This is a great time to buy expensive items like TVs and...

How Do I Make an Order for the Nintendo Black Friday Event?

Nintendo is a company that sells video games, electronics, and toys. You can buy the Nintendo products at discounted prices during...

How Do I Return an Item to Nintendo from Their Black Friday Sale?

You can return an item to Nintendo from their Black Friday sale for an exchange or refund. Before returning your item, ensure that...

How Do I Return an Item to Nintendo from Their Cyber Monday Sale?

If you wish to return an item to Nintendo from their Cyber Monday sale, you must ensure that it is in its original condition. You cannot...

Technical Support

How Do I Make a Repair Claim with Nintendo?

With Nintendo, it is possible to set up a repair claim and get the help you need with these helpful tips.

What should I do if my Nintendo Switch won't turn on?

If a Nintendo Switch is not turning on, there are several steps that can be taken to troubleshoot the issue. First, it is essential Next, check the charging cable and power adapter to ensure they are functioning properly. A faulty charger may prevent the device from receiving power. It is advisable to inspect for any visible damage to the cable or adapter and consider trying another compatible charger if available. If the Nintendo Switch still does not respond, a hard reset can be attempted. To do this, press and hold the Power button for approximately twelve seconds. This can sometimes resolve minor software issues that may be preventing the device from turning on. If these steps do not restore functionality, it is recommended to consult the official Nintendo website for further assistance or information. There, users can find additional troubleshooting tips or resources to help resolve the problem. While Nintendo cannot be contacted directly through this forum, the website may offer more options for support....

How do I update my Nintendo software?

Updating Nintendo software is a straightforward process that ensures your games and consoles are running the latest features and improvements. For Nintendo 3DS or Wii U, the process is similar. Access the game on the Home menu, and look for update notifications. If prompted, just follow the instructions to complete the update. It is always a great idea to check the official Nintendo webpage for the most current information regarding updates, including any specific instructions for different systems. Regularly updating software can enhance your gaming experience by providing patches, new features, and improved stability....

Subscriptions and Services

What is Nintendo Switch Online and how do I subscribe?

Nintendo Switch Online is a subscription service offered by Nintendo that enhances the gaming experience on the Nintendo Switch console. In addition to these benefits, Nintendo Switch Online offers access to the Nintendo Switch Online application for smartphones. This app provides voice chat functionalities and access to certain game-specific features. To subscribe to Nintendo Switch Online, users can navigate to the Nintendo eShop on their Nintendo Switch console. From there, they will find the Nintendo Switch Online section, where they can view the different subscription plans available. Nintendo offers individual plans for single users as well as family plans that can accommodate up to eight Nintendo accounts, which is a cost-effective option for households with multiple Nintendo Switch consoles. Once the desired plan is selected, users can follow the prompts to complete the purchase. Payment options vary and may include credit cards and prepaid subscriptions. For those interested in additional details or specific pricing, visiting the official Nintendo website at www.nintendo.com will provide the most current information, including subscription options and information on any available offers....

What are the subscription options for Nintendo Switch Online?

Nintendo Switch Online offers several subscription options catering to different user needs and preferences. The most common option In addition to the Individual membership, there is a Family membership plan. This option allows up to eight Nintendo Account holders to share the subscription. It is particularly beneficial for families or groups of friends who own multiple consoles and wish to enjoy the advantages of Nintendo Switch Online together. The Family membership can be purchased annually as well. Nintendo also introduced a Nintendo Switch Online + Expansion Pack subscription, which includes everything from the standard membership along with access to a larger library of classic games from the Nintendo 64 and Sega Genesis, as well as downloadable content for certain titles. For the most current details about features and pricing, it is advisable to visit the Nintendo website directly....

Product Information

Can I play Nintendo 3DS games on the Nintendo Switch?

As of now, the Nintendo Switch does not have the capability to play Nintendo 3DS games directly. The two systems utilize different...

What is the warranty policy for Nintendo products?

Nintendo typically offers a limited warranty for its products, which generally covers defects in materials and workmanship under normal To take advantage of the warranty, customers typically need to provide proof of purchase, such as a receipt or order confirmation. It is also important to follow any specified guidelines regarding the use and care of the product. Physical damage, misuse, or modifications to the product may not be covered under the warranty, and it is advisable to review specific warranty terms for each product category. For the most current and detailed information regarding warranty coverage and policies, individuals are encouraged to visit the official Nintendo website, where they can find resources and contact information specific to their region. Always ensure to check for local laws and regulations that may further affect warranty rights....
We look to the Nintendo issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Nintendo issues reported to GetHuman
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