I went to my local store to look for an area rug. I didn't find anything that caught my...

GetHuman5642862's problème de service client avec Menard Inc. de janvier 2021

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The issue in GetHuman5642862's own words
I went to my local store to look for an area rug. I didn't find anything that caught my eye at the store so a employee suggested that I look online as they have other options online and anything purchased online can be returned to the store. I did just that. I found an area rug that I thought would work. Sadly it did not work out. Upon my efforts to return the rug to my local store I was faced with a delimma. They would gladly take back the rug however there would be a restocking fee of **% resulting in a refund less **.**. I was very upset. They said the rug was a special order and the is a restocking fee for special order items. I pleaded with them to no avail. I was just out the money. I am fairly new at ordering online and probably would not have considered even attempting to if not for the recommendation of the clerk and the ease of returning as she said. I came home (still very upset) and looked the rug up again. After some digging I finally found where it said that it was a special order item and I clicked on the return policy and after scrolling, I did find where there is a restocking fee. My problem is, is that the was not clearly posted. When I viewed this rug, there should have been a clear, evident description detailing that this was a special order and there would be a restocking fee. I feel that it is deceitful to bury that information. I would be very happy if I am refunded this restocking fee. My order *MCOM********

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Menard Inc.

Problème de service client
Reported by GetHuman5642862
janv. 11, 2021 - il y a 2 ans
Not resolved
Vu par 27 clients jusqu'à présent
Problème similaire à 776 autres
0 clients suivant ce

Timeline

GetHuman5642862 a commencé à travailler sur ce problème
janv. 11, 2021 3:34pm